79 comments found.
And second question, are there plans to allow users to add photos in comments under company cards?
Hello. We’ll think about it . Thanks.
Good day, the description says that the theme is available in different languages, among them is Russian. If I buy a template, can I choose the language I need?
Hello. Our theme is available for translation into any language . Thanks.
Hi, im having issues activating my theme, it keeps telling me to check my code but its a copy paste from the support tab.
Hello, after installing to my Wordpress appearance page, I get a “page not found” message. Can you help?
Hello
Please try to resave the permalink.
Thank you
is there a way to sort reviews like in trustpilot
Hello. Please create topic on support forum and our support team try help you https://support.templines.com/
Thanks
Theme looks like very slow loading do you have refund policy
Hello. Based on the given information, we can determine that the average load time for websites on our server’s demo is between 2 to 3 seconds. This takes into account the fact that we host over 50 websites. We also did not perform any optimization of our server and it has the usual standard settings that can still be improved for a particular site. The loading time of a website may be influenced by the speed of your internet connection as well as the location you are in. If the server is located far away, it can result in a longer ping time. Of course we provide a refund guarantee according to the rules of the marketplace . Thank you for your interest in our work .
install required plugin stuck using php 8.2.10
Install Required Plugins The installation and activation process is starting. This process may take a while on some hosts, so please be patient.
Installing and Activating Plugin BuddyPress (1/15)
and not doing anything else
already post in there , waiting for answer , thanks
Hi, I need help with few things. In my end the theme doesn’t look the same and don’t have all the feature as you shown. There are no proper video tutorial or documentation so I might need some help. I already mailed you from -info@wedigitalhub.com. Please check
Hello, nice theme you got here. Some pre-sale questions: 1. Is it possible to customize to to show more description of the listing (perhaps above the reviews section)? 2. is there any external affiliate link can be added to the listing section? 3. Can video be embedded within the reviews? Thanks.
Hello. Yes, we have provided option to add affilate link and video . Thanks
Thanks for the prompt reply. Can you answer #1 Is it possible to customize to to show more description of the listing (perhaps above the reviews section)?
Not at the moment but we will consider your offer after the purchase . Thanks.
Can it be customizd by your team after the purchase?
Yes. Thanks
Hi, is there a feature that people can upload a photo with their review ?
Hello. We do not have this option at this time . Thanks.
Are there any plans to make the reviews with structured data? Isn’t that kind of the point to a review website? So Google and the other search engines can read and display reviews when they are search for?
Hello. We are delighted to inform you that the upcoming major update will include Google snippets for reviews . Thanks.
hello again, been trying to install for days now, not possible to activate the purchase code, wait long time for replies, i even asked for refund no answer from you, please just check the support forum so we can move forward or i would need to escalade the refund tomorrow
Hello. Please be patient. I’ve already responded to your query on the forum. Kindly understand that there are times when I’m occupied with other tasks and may not be able to reply instantly. Thanks.
nevermind, almost 2 weeks and 2 answers, i will process a refund request now since you did not even replied to me when i asked for it
Hello. I have promptly replied to all of your inquiries maximum after a couple of hours and all answers were received the same day., I still haven’t gotten a response to the last request . I find it difficult to comprehend your frustration since the delay was caused by your by your inaction, not mine. Thanks
3 times i asked for a refund, 3 times you ignored me and 3 times you did not pay me back even though i escalade this into a claim, i did NOT activate this theme, i dont want this anymore and you are being a complete ** is this what you call good customer service? Be a man and release the refund request now its been weeks
I have answered all your queries and I am not ignoring you . If you need help just check all my answers carefully. I sincerely don’t understand your behavior. You’re distorting everything that happens and it’s evident even in our correspondence here. There’s not a single week of inactivity that you’re talking about . You just ignore my answers and say I’m inactive . Thanks.
Still waiting for a reply to help you solve your problem . Thanks.
Since I haven’t received any response from you, I will need to close all of your requests once more. It would be greatly appreciated if you could reach out to me through the support forum and avoid disappearing. Thanks .
why did you not approve a refund? i asked you several times, i dont want this, i would never have bought it if i knew you are husteling people like this, jst give me my money back because this does not work and i have tried to be polite af but i am running out of patience
Since I haven’t received any response from you, I will need to close all of your requests once more. It would be greatly appreciated if you could reach out to me through the support forum and avoid disappearing. Same as on the support forum you just disappeared without giving us a chance to help . Thanks .
I am replying every singe time, you are IGNORING my refund request, not even ONCE did you ever mention anything about the refund, just close my shit down, but no worries if you think the struggle is worth the money lets bring it on, i am asking you kindly one more time, just refund me because your product is a piece of shit that does not work and you are ignoring me, do that and you wont hear from me again
if not, if you think its worth whatever is comming, go ahead
Dear customer , the issue you encountered was linked to your hosting service provider, and once the migration to the new server was completed, all that was required of you was to request deactivation of the old license. However, when I requested the necessary data from you, you suddenly vanished and began accusing me of ignoring your messages, which is completely untrue. When you requested a refund we asked for your site details and you again ignored any messages but in the end again you say it’s me ignoring you and insulting . Our correspondence is preserved and is our proof . Although I am not fond of the language you employ and the methods of pressure , you can still contest my decision by presenting an argument to envato. Thanks .
The problem is that you are lying rather helping out, i have never managed to activate any license, i bought a brand new server after your constultation, even bought other themes from envato but yours does not work i never activated anything so basically you sold me a 3mb theme i cannot do anything with not only did i loose money on this, also spent 2 weeks of time asking you for a refund and never one, not once did you even bring that up
If the issue persists, simply grant us access and we will investigate it. In the event that a problem does indeed exist, we will reimburse your funds. Thanks.
Problem resolved.
This theme support for elementor?
Hello. We are excited to announce that we are working on a major update that will incorporate Elementor support. This update will be released by the end of the month. However, if you purchase it now, you can avail of a discount. Rest assured, if for any reason you are unable to get the update, we will refund your money. Thanks.
We have implemented support for Elementor. Thanks
I bought it, paid for it and installed the theme, entered the purchase code i got from themeforest and press “register code” nothing happens, tried to logout / login again reinstalled wp and the theme, same issue what kind of bug you have here?
Hello. Looks like your hosting is blocking external requests . Please create topic on support forum and our support team help you https://support.templines.com/
Thanks
yes you answer here but not on support ticketing, still not resolved
Please issue a refund, i dont want this anymore since i cannot even use the provided license key, its not registred ofcourse or activated since its not possible, so please go ahead and issue arefund so i can buy something else
Presale question. Does this theme work well with Elementor Pro?
Hello.No, but we are preparing a support for Elementor. It will be available on the marketplace soon. Thanks
Wow! That was a quick response! Please how soon, let me know if I can purchase now and begin development and maybe it will be ready before my launch..
Yes, you can buy it now, you just don’t need to use the home page, but you can customize the catalog. You will be insured if you don’t get Elementor, we will give you your money back, but I guarantee it will be ready in June. Just let us know so we can hurry up) Thanks.
One last question, can I simply add a large search bar that is able to search places to make it easier for people to leave reviews quicker, just like trustpilot. I want a quick way to showcase all places that have been added to the site
I think it will be useful. One request please make a request in the support forum and we will add it to the Elementor. You can also get it faster . Thanks
Thank you for all your support and quick responses. While testing out the demo some concerns came up which we want to clarify.
1. Is there a normal user account and a business owner account? Or does every user have the ability to create places? If this is the case, then how can we monetize site to specific users (businesses only)? Can creating places be turned off for some users or not?
2. Can places be re-assigned to another user? We are going to be creating multiple places using just one admin account and we will ask business owners to claim this businesses if it is theres by providing some documents. When they do, can we move a place from admin owner to another user owner?
3. Is there a user verified badge feature? To increase site reputation.
These are some of the questions we were unable to answer with the demo when about to make purchase. Looking forward to your answers.
1. We can do that for you.
2. Yes it possible .
3. Yes verification is available in the possibilities our plugin .
Thanks
We have implemented support for Elementor. Thanks
Hi guys! Is there like a forum feature? BB maybe, or would it be hard to implement it? Thank you!
Oh also can users add their own listing the wish to review? thanks!
Hello.
1. In our theme included the Buddypress and Yourzify plugins which allow create groups.
2. You can use AppPress for this purposes .
Thanksa
Can this theme be used for user review where you can post a review about someone’s quality of service in a specific industry?
Hello. Yes you can do that . Thanks.
Hi, What is the extended license ?
I want to buy the theme but it shows extended license and regular license, can you please explain the core difference?
Hello. If you are a simple buyer who wants to create your website using our theme, then you need a regular license . If you freelancer and you want to use our theme for your client to create a website for him then you also need a regular license . Thanks
Hi I purchased the theme 2 days ago. I installed everything but the TM review plugin is showing error and The website is showing fatal error. If I uninstall that, the website is working fine…but review options not working
I tried connecting with support, Do you have any chat support that would be great …
Please help me in solving this issue.
Hello. I’m sorry to hear that, but don’t worry. Please create a topic in our support forum and our team will help you. PS: While you’re waiting for an answer try checking the php version and if it’s 8 then temporarily downgrade to 7.4 because wordpress still supports version 8 as a beta but our team will help you fix that problem. We work 24/7 but please keep in mind that we may have different time zones. Best regards .
Hi I tried downgrading the PHP but still the issue is the same. Its saying issue in TM reviews plugin
Ok please create topic and provide access on support forum . Thanks
Hello, can I try the admin control panel?
Hello. Admin panel or user panel ? Thanks
Admin panel
This is the standard panel for WordPress. You can check video tutorial . If you have questions about specific functions you can ask them here. Thanks
good Does this mean that the membership system supports all payment gateways? Membership system for companies only? Does the regular user have to be subscribed to the membership system before he can reply? Is there an advantage to verifying the company in some way?
Please firts check video instructions to get the answers and reduce the number of questions . Thanks
Do you think that this method of response will achieve gains for you? You do not respond to anything and you are not cooperative about any video you are talking about. I checked all the videos that you say about, but nothing is clear. You will not be able to achieve profits because you do not have the basics of professional work, which is to clearly answer questions and provide a real demo.
Supports all payment gateways – What do you mean all ? Each region has its own system of gateways and companies that provide these gateways. Example Skrill or Paypal. We support most of these standard gateways. Thanks
Membership system for companies only? Membership system for all users . User can create his own place and receive feedback, but to respond on review about company he must have a subscription.
Does the regular user have to be subscribed to the membership system before he can reply? No , you can check it work on demo for all users , otherwise there is no point in paying to leave a review .
My dear, you must bear in mind that a potential buyer must understand everything. There are many similar templates and scripts. Should I buy all the templates and scripts to try which one is the best? It doesn’t make sense so I ask. good luck
So I ask you to watch the video in which the girl carefully tells and show you to make it easier for you to understand. Have a nice day.
Hello, I have pre-sale question, I see the have some compatibility with Elementor, I read the old comments about it 2 years ago, now possibility to use Elementor ? Thanks.
Hello. Yes you can use Elementor . Thanks
