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I’ve been using the Gecko theme for many years, but I still have the old color swatch plugin (OpenSwatch) despite the theme updates. How to switch to the new plugin used ? Is it possible without losing the configuration of all the already existing products?
Please create new topic on our support forum at http://support.janstudio.net/forums/forum/themes-support/gecko/ with detail of your issue, your site url and login credentials. Our support team will check and help you solve problem.
Btw, your support expired. Please renew your support.
Thank and regards!
I renew the support but your site is unavailable Error establishing database connection…)
Sorry for inconvenience. It now our server down, please send message to our profile at https://themeforest.net/user/janstudio
Hello. On a product listing, how do I add these tabs beside the product description;
1. Additional information
Just like here: http://janstudio.net/gecko/fashion/product/cyan-cuffed-chino-shorts/
I can only seem to be able to write about the product description. If you could tell me how i create the additional information and reviews section that would be great.
To add these tab beside the product description
1. Please edit product and follow this screenshot https://tppr.me/ZiT5G
2. Go to WooCommerce > Setting > Product and check in Enable review https://tppr.me/8ZYtI
Hello. Can you please let me know how to add social media icons and links to the footer of my website? Thanks
Please create new topic on our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue. Our support team will check and help you solve problem.
Btw, your support expired. Please renew your support
Thanks and regards
Hi! i am facing issue in your theme. The add to cart button just vanished away. some products are pushed to left some to right instead of center and even after adding variants no sizes or varient colors visible in products page. please help…
thsi is my website https://shop.trendkw.co/
Thank you for choose our theme.
Please go to Dashboard > JanStudio > WooCommerce > General Setting > Enable Catalog Mode and turn it off.
Is Gecko is compaitable with shopify 2.0?
Hello, our theme not Shopify version. Please contact author at https://themeforest.net/item/gecko-responsive-shopify-theme/21398578
Hi there, we are currently using the Gecko 1.4.4 for our website, and we created a child theme in the site as well. We want to upgrade it to the newest version, but there is no option to upgrade directly from the site. Since it’s a shopping site and we want to minimise our downtime, what’s the best way to upgrade the version? Thanks.(We have purchased the newest version).
You can follow our topic at http://support.janstudio.net/forums/topic/updating-the-theme/ to update theme.
Hi there, I have pre-sales questions.
Do this theme still get support from the development team?
If I buy this theme, which additional plugins I need to purchase?
I want to import the full demo of the theme, is this possible.
Thank you for interested in our theme.
Yes, this theme still get support from our development team.
If you want setup your site like our demo you don’t need buy additional plugins. After you buy our theme please send us email to email@example.com. Our team will help you setup full demo of the theme.
Hello, I want to import the full demo myself. is it possible?
Yes, you can import full demo yourself. We will guide you do it.
Is full demo included in the downloaded theme?
Can we install it without your help reading manual document? or we have to ask you to help install it?
Yes, full demo include the theme. Yes, you can do yourself with video tutorial. If you need more help you can create new task on our support forum, we will support you.
Does the theme include the sidebar filter feature like: color filter, price filter, size filter…etc? Is it easy to enable it from the theme?
Yes, you can add filter to sidebar use widgets.
Hello, I have a problem with this theme I think it is not updated and the products that are in stock do not open the quick view popup, this is left thinking, I have created a staging site to try to solve it, to reproduce the error enter https: / /rm.lacolmenatecnologica.com/ in any of the products that have two lines in the title click on Quick View (“Vista rápida”) and you will see that it does not open and stays loading. I have checked the logs and it gives me these errors:
AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to a member function get_type() on null in /var/www/vhosts/rm.lacolmenatecnologica.com/httpdocs/wp-content/themes/gecko/core/libraries/vendors/woocommerce/init.php:238\nStack trace:\n#0 /var/www/vhosts/rm.lacolmenatecnologica.com/httpdocs/wp-content/themes/gecko/core/libraries/vendors/woocommerce/init.php(187): jas_gecko_wc_wishlist_button()\n#1 /var/www/vhosts/rm.lacolmenatecnologica.com/httpdocs/wp-includes/class-wp-hook.php(303): jas_gecko_after_add_to_cart_button(’’)\n#2 /var/www/vhosts/rm.lacolmenatecnologica.com/httpdocs/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(’’, Array)\n#3 /var/www/vhosts/rm.lacolmenatecnologica.com/httpdocs/wp-includes/plugin.php(470): WP_Hook->do_action(Array)\n#4 /var/www/vhosts/rm.lacolmenatecnologica.com/httpdocs/wp-content/themes/gecko/core/libraries/vendors/woocommerce/templates/single-product/add-to-cart/simple.php(58): do_action(‘woocommerce_aft…’)\n#5 /var/www/vhosts/rm.lacolmenatecnologica.com/httpdocs/wp…’, referer: https://rm.lacolmenatecnologica.com/
I check your site and the quick view work well https://www.loom.com/share/6a9d50e0cf554c9b8f854062b3aae623.
Please try clear cache on your site and cache of browser and check again.
Can you please create new topic on our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with detail of your issue, your site url and login account. Our support team will check and help you solve problem.
Theme is not arabic and rtl. how do we do this?
Hi, our theme already supported Arabic and RTL. Please go to Setting > General and change your language
Is the theme compatible with version 5.9 of Wordpress ? Or should we wait for a theme update?
Thanks in advance !
Yes, it now you can update to version 5.9 of WordPress.
Hello. I am looking to add different sizes/weights to certain products on my site. However, when I add attributes, there doesn’t seem to be a section for ‘variations’ so that I can change the prices for different weights/sizes. And Idea why this might be? Would really appreciate any help on this.
By the way, your support expired. Please renew your support at https://themeforest.net/downloads
Hi, I tried to log in but it say ’ There is no account with that username or email address’ – And then, when I go to register and put in purchase code it says ‘Sorry, but that item purchase code has already been registered with another account. Please login to that account to continue, or create a new account with another purchase code.
Can you send me your email and purchase code to firstname.lastname@example.org i will check and find your account.
I have purchased the theme. When I go to edit product page at backend the sidebars are blinking as I go down through the page. Please see the video: https://screencast-o-matic.com/watch/c3eDXtVFzM3
Please create new topic on our support forum at https://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site url and login credentials. Our support team will check and help you solve your problem.
I tried to register to your forum but it doesn’t send me any activation email. So I can’t create a new topic.
Can you send me the username or email you register on our support forum to check?
I’ve just send you reset link to your email, please check.
I haven’t received anything.
Please try check in spam folder or send us email to email@example.com
I tried many times to register for your forum without success. I’ve sent you also an email in 27.3 but you haven’t yet responded. But now I have another problem. The thumbnails on the product-page are blurry. Is it because of the image size? And I can’t see the image I choose until I choose a color variation.
We replied your email on 27March, please check your email again https://tppr.me/CRSJv.
Please go to Appearance > Customize > WooCommerce > Product Image and change size of image.
Thank you for the information. I haven’t seen any email from you. I don’t know why. But as for the images I’ve just seen that at your demo the thumbnails are also blurry. And if I choose a different color of the product the images get more blurry. Is there any way to fix this? Or is it going to be an update in the future?
Please check if you block email from our email’s address. Can you take screenshot of your site or send us your site url to check.
Hello, you can see your demo https://janstudio.net/gecko/fashion/product/blue-cotton-leggings/ . It’s the same issue. The thumbnails are blurry.
Please add code at https://pastebin.com/ZY2APCRV to gecko-child > functions.php and increase 170 to your number.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Price is in US dollars and excludes tax
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