Discussion on Gecko 6.0 - Responsive Shopify Theme - RTL support

Discussion on Gecko 6.0 - Responsive Shopify Theme - RTL support

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937 comments found.

Hi,

for the product accordions, is there an option to expand them all?

The4_Staff Author Team

Hi there, please create a ticket on our support system for technical questions: https://support.the4.co/. Support team will assist you. Thank you!

Warning if you are selling products in the US, this theme could result in a lawsuit. It is not WCAG compliant. I have made the developers aware of the issues and they have told me updating the noncompliant problems is not a priority.

Hi there, Thank you for bringing this issue to us. Our dev team received your insight on the featured request for The4 themes. However, we cannot update the theme immediately according to your request. Because making so many major changes to the existing core theme requires a lot of time and in-depth research for every feature, and every element of the theme. Therefore, we will update this issue in a future updated version of the theme. Hope you can sympathize with us. Best regards!

I do understand, but that does not change the fact that your customers are being sued for using your products. I know things take time, but potential customers need to know that using this theme will very likely lead to a lawsuit in the United States.

We will notify you when we have a new update on this topic. Thanks for your understanding.

Hello, I want to move my license to a new domain, let me know how thanks

Hi there, please create a ticket on our support system for technical questions: https://support.the4.co/. Support team will assist you. Thank you!

Hi, I enable “dynamic-buy-now-buttons” but it always redirect to cart page. The feature product on home page is working fine. Please help!

The4_Staff Author Team

Hi there, please create a ticket on our support system for technical questions: https://support.the4.co/. Thank you!

After adding a new color to Swatch and clicking “Update on online store’”, the front end does not change. Mine is version 5.7.3. https://www.homelody-fr.com/collections/robinet-salle-bain/products/robinets-cascade-pour-vasque-a-poser-moderne-laiton-mitigeur-haut-salle-de-bain

My support has expired and I cannot submit a ticket. It was normal before, but I don’t know if it was caused by Shopify changing to the latest version.

The4_Staff Author Team

You can send us information to check through email: the4.staff@gmail.com

thanks. has been sent it, please check

Hello. I’ve encountered an error while trying to add a “metafield” for a size chart on the product page. My intention is to provide different size charts to different products. Could you assist me with this issue or direct me to a resource that contains relevant information.

The4_Staff Author Team

Hi there, please create a ticket on our support system for technical questions: https://support.the4.co/. Thank you!

Hi there, we had purchased the theme a few months back, it was working fine until now. We have some tabs on the header of the website above the banners, in the products tab which works fine after clicking there, when the dropdown appears, the sub-menus inside the products tab the drop-down of thise does not work. We also tried to resolve the issue from our code itself but was unable to resolve it.

The4_Staff Author Team

Hi there, Please check your ticket and follow the guideline. Thanks!

dree77

dree77 Purchased

Hello, I’m using on my Shopify store. On mobile view, the product descriptions are hidden and require the user to click a ‘Read More’ button to see the full description. How can I make the description fully visible by default without requiring the user to click? Thanks for your help!

The4_Staff Author Team

Hi there, my colleague replied your ticket. Please check your ticket.

Hello, i have already a license and i used it for a website. i closed the website and created a new one (different domain). i also deactivated the theme in the old website. Now, how can i reset the license and activate in the new website please? Thanks

The4_Staff Author Team

Hi there, please create a ticket on our support system for technical questions: https://support.the4.co/. Thank you!

Hello, we have the same problem as in the previous comments that our menu is no longer displayed correctly in the desktop view. We urgently need a solution for the problem! Here is our page https://www.bactodes.de/.

Hi we have an issue with our secondary navigation it is displaying our website twice, another commenter has the same issue, please help

Many of my websites use your template. Today I found that there is an inexplicable problem with the secondary menu style of the navigation. How can I solve it? Check out one of my site examples https://www.homelody-it.com/

Hi, Based on https://pagespeed.web.dev, our desktop score is 73, and our mobile score is 45, which we consider pretty bad.

70% of our users use their phones to access our online store.

Is there a way you can help us optimize both desktop and mobile versions, I can pay for your time.

The4_Staff Author Team

Hi there, please send us email the4.staff@gmail.com; we will check it before. Thanks!

Thank you. Just sent you an email. G

Is this theme compatible to latest Shopify OS 2.0?

The4_Staff Author Team

Hi there, Yes, Gecko 6 is Shopify OS 2.0 theme so it fully compatible with 2.0 features. Please open a ticket on our support system for any technical questions https://support.the4.co/. Thanks!

Hi, my site in develope for the theme gecko 5.7.2 and i can`t edit metafield, i dont view icon green in the customize.

The4_Staff Author Team

Hi there, please follow this guideline for edit metafield https://support.the4.co/articles/edit-product-metafield-without-admin-config-tool Thank you for using our theme.

I am a current owner of 2 licenses what is the process of changing domain names?

Hi, just open a ticket at https://support.the4.co/ and my team can assist immediately

Thank you

dophi

dophi Purchased

how to set promo sticky

The4_Staff Author Team

Hi there, Please open a ticket on our support system for any technical questions https://support.the4.co/. Thanks!

Hello we would like to purchase this theme But we try to check it by google page speed But we can’t because there is a password where only the page requesting the password is scanned

We would like to know if there are any unused codes and the speed of the theme in general

The other thing we want to know is the type of section that can be added on the home page

The4_Staff Author Team

Hi there, Sorry but there is no unused code on our theme and the speed you can check this screenshot: https://www.screencast.com/t/W646RZnrmUOR For more information please create a ticket Presale question on our support system https://support.the4.co/. Thank you!

ticket 1518

The4_Staff Author Team

Hi there, please check your ticket again, our staff already replied to you and the problem is solved. Best regards!

Dear Team,

is it possible to add more blocks for each productpage of images + text or videos for the product description? In the demo I don’t see that.

I like to add more information blocks for each product with detailed information.

Thanks, Matthias

The4_Staff Author Team

Hi there, you can add more sections for product page. We have many section to add images with text and videos. For more information please create a ticket Presale question on our support system https://support.the4.co/. Thank you!

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