933 comments found.
After adding a new color to Swatch and clicking “Update on online store’”, the front end does not change. Mine is version 5.7.3. https://www.homelody-fr.com/collections/robinet-salle-bain/products/robinets-cascade-pour-vasque-a-poser-moderne-laiton-mitigeur-haut-salle-de-bain
Hi there, please create a ticket on our support system for technical questions: https://support.the4.co/. Thank you!
My support has expired and I cannot submit a ticket. It was normal before, but I don’t know if it was caused by Shopify changing to the latest version.
You can send us information to check through email: the4.staff@gmail.com
thanks. has been sent it, please check
Hello. I’ve encountered an error while trying to add a “metafield” for a size chart on the product page. My intention is to provide different size charts to different products. Could you assist me with this issue or direct me to a resource that contains relevant information.
Hi there, please create a ticket on our support system for technical questions: https://support.the4.co/. Thank you!
Hi there, we had purchased the theme a few months back, it was working fine until now. We have some tabs on the header of the website above the banners, in the products tab which works fine after clicking there, when the dropdown appears, the sub-menus inside the products tab the drop-down of thise does not work. We also tried to resolve the issue from our code itself but was unable to resolve it.
Hi there, Please check your ticket and follow the guideline. Thanks!
Hello, I’m using on my Shopify store. On mobile view, the product descriptions are hidden and require the user to click a ‘Read More’ button to see the full description. How can I make the description fully visible by default without requiring the user to click? Thanks for your help!
Hi there, my colleague replied your ticket. Please check your ticket.
Hello, i have already a license and i used it for a website. i closed the website and created a new one (different domain). i also deactivated the theme in the old website. Now, how can i reset the license and activate in the new website please? Thanks
Hi there, please create a ticket on our support system for technical questions: https://support.the4.co/. Thank you!
Hello, we have the same problem as in the previous comments that our menu is no longer displayed correctly in the desktop view. We urgently need a solution for the problem! Here is our page https://www.bactodes.de/.
Hi there, you can follow this guideline to update it https://support.the4.co/articles/guide-to-fixing-header-menu-and-tabs-collection-issues
Hi we have an issue with our secondary navigation it is displaying our website twice, another commenter has the same issue, please help
Hi there, you can follow this guideline to update it https://support.the4.co/articles/guide-to-fixing-header-menu-and-tabs-collection-issues
Many of my websites use your template. Today I found that there is an inexplicable problem with the secondary menu style of the navigation. How can I solve it? Check out one of my site examples https://www.homelody-it.com/
Hi there, you can follow this guideline to update it https://support.the4.co/articles/guide-to-fixing-header-menu-and-tabs-collection-issues
Hi, Based on https://pagespeed.web.dev, our desktop score is 73, and our mobile score is 45, which we consider pretty bad.
70% of our users use their phones to access our online store.
Is there a way you can help us optimize both desktop and mobile versions, I can pay for your time.
Hi there, please send us email the4.staff@gmail.com; we will check it before. Thanks!
Thank you. Just sent you an email. G
Is this theme compatible to latest Shopify OS 2.0?
Hi there, Yes, Gecko 6 is Shopify OS 2.0 theme so it fully compatible with 2.0 features. Please open a ticket on our support system for any technical questions https://support.the4.co/. Thanks!
Hi, my site in develope for the theme gecko 5.7.2 and i can`t edit metafield, i dont view icon green in the customize.
Hi there, please follow this guideline for edit metafield https://support.the4.co/articles/edit-product-metafield-without-admin-config-tool Thank you for using our theme.
I am a current owner of 2 licenses what is the process of changing domain names?
Hi, just open a ticket at https://support.the4.co/ and my team can assist immediately
Thank you
how to set promo sticky
Hi there, Please open a ticket on our support system for any technical questions https://support.the4.co/. Thanks!
Hello we would like to purchase this theme But we try to check it by google page speed But we can’t because there is a password where only the page requesting the password is scanned
We would like to know if there are any unused codes and the speed of the theme in general
The other thing we want to know is the type of section that can be added on the home page
Hi there, Sorry but there is no unused code on our theme and the speed you can check this screenshot: https://www.screencast.com/t/W646RZnrmUOR For more information please create a ticket Presale question on our support system https://support.the4.co/. Thank you!
ticket 1518
Hi there, please check your ticket again, our staff already replied to you and the problem is solved. Best regards!
Dear Team,
is it possible to add more blocks for each productpage of images + text or videos for the product description? In the demo I don’t see that.
I like to add more information blocks for each product with detailed information.
Thanks, Matthias
Hi there, you can add more sections for product page. We have many section to add images with text and videos. For more information please create a ticket Presale question on our support system https://support.the4.co/. Thank you!
Hi there, I would like to position the mobile menu to the right. Is that possible with settings or can you provide the code for this? Thanks!
Hi there, We can provide right mobile menu for RTL language, or we can support your menu to move right with code. We see you haven’t paid for the theme at the moment, so we’re guessing that these are Pre sale questions, you can ask more on our support system: https://support.the4.co/. Thank you.
Olá, este tema Gecko 6.0 possuí traduzação para o português brasil ?
Hi there, currently we do not provide ready-made translations. Please use translation support applications to translate the text. If you have any questions please create a ticket Presale question on our support system https://support.the4.co/. Thank you!
Hello. Is it possible for this shoppify theme to display the number of units sold in the last few hours on each product page? Example display: 24 sold in last 5 hours. 14 sold in last 20 hours
Hi there, We have support this feature https://tppr.me/qovvh. You can see it and consider. Thank you for your interested in our theme.
I can’t see the page with a 404 error when I open the following URL, what is this link? (https://tppr.me/qovvh.)
If there is a site that shows how to display the number of units sold in the last few hours, could you please let me know?
I jumped to this URL (https://snipboard.io/TrYMqf.jpg) but could not see anything with an “X”. Could you please send me a link to the image to me in a different way?
Hi there, please create a ticket Presale question on our support system https://support.the4.co/. Thank you!
Hello. How many different currencies can be switched in this shoppify theme? Also, how many different languages can be switched?
Hi there, Based on the available information, it appears that Shopify has not made any announcements regarding limitations on the number of languages they support or the accepted currencies. Therefore, we have not found any evidence of existing limits.
Thank you. Understood.
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