Hi, we are now using ZenCart 1.5.5 with this theme and it is displaying method error when a customer adds an item to the cart. Also the cart and order pages are not displaying correctly either with text squished together. You can check out, but it is messy and not working well. Any ideas on how to fix this?
It was fine when I tested it on 1.5.5. I will upgrade the demo site, so we can see and test it together. Please wait.
Hi, I found the issue regarding the method error message. You need to remove includes/templates/genesis/jscript/jscript_framework.php
Thank you. Worked a treat to remove the method error message. Still having two unresolved issues:
1. The Download Information is being squished together on the checkout_success page. This is box with information under
ITEM NAME FILE SIZE FILENAME LINK EXPIRES REMAINING
2. Can not use HTML in the text boxes of the Admin settings and also the Genesis theme screen in admin is causing the ZenCart Admin bar to disapear. This is not the menu bar, but the menu above in 1.5.5 with server details and links to Admin Home Storefront Version Account Logoff
Thanks again for all your help with the upgrade to 1.5.5.
Hi. I have fixed the squished together table for the Downloads information and other areas by adding to the stylesheet.css
Still having difficulties adding html or using the return key in the text boxes in Genesis admin, but overall working very well with 1.5.5.
Hi, Sorry I’ve been very busy.
I tried using HTML code and add couple of return key and it’s fine both in admin and front-end. Can you give me more details about this?
Hi Sammy. If you look at the demo version of Genesis on themeforst you will see that since adding the html, it has not taken in the site. The about us is showing the html code on the demo site as well as not showing the blank lines. This is the same issue we have.
Hello Sammy, We’re upgrading to Zen 155a and your new template. We have a category of products that are set up as “Documents” using Zen Carts “New Product” ->”Document-Product” or “Document-General” setting. On Zen 154 the additional images on these pages function normally, using your new template on Zen 155a the additional images don’t show on the formatted page, although if you view source on the page they’re in the html. Can you tell us what might be causing this?
Hello???? Is anyone there? I paid for support but get no support….Can I get a refund on that support fee I just paid? Please confirm.
Hi, Sorry we were on holiday last week.
Please make sure to ask support via Email.
Hello Sammy, It’s currently on a development site and is only visible to the IP addresses we add to the htaccess file. Can send me your IP address I can add it to the htaccess file? Thanks Paul.
Hi, how can we make the zoom bigger for product images? It seems constrained somehow to the viewport area and has a big gap top and bottom, about 20px padding or so. Id like the zoomed image to fill the screen more, how is this done please?
If I am right, I guess you are referring to the lightbox/popup. I think we can’t do that, since the popup need small area in the top for the navigation(fullscreen,share,close, etc)
Can you reply quicker than 6 days this time? I do really appreciate your help
Hi, Your support are already expired. See the label beside you name in the comment. Supported customer has a “Green Supported Label” beside it.
And I just realized that you are referring to the Old Genesis. We have Genesis v2, it use different base code and looks to the old genesis.
You can still download the Genesis v2 despite your expired support.
Ok so if I pay the $30 for extended support can you assist with the code to make these images zoom larger, into the area I indicated? (for version 1)
I cant go to V2 as there have been several changes made to the theme.
Thanks for the quick reply.
Don’t purchase the extended support yet. Can you email me your site url first? I need to take a look at the site. Thanks
Hi, its http://www.landera.com.au/garden-sheds-structures/gazebos/belmont-gazebo
I couldnt see your email.
Can you let me know your FTP Account? You can send it to my email from this page https://themeforest.net/user/sammycorp
Hi Sammy, sorry for the delay, Im back and Ive sent the ftp details to you. Thanks very much for sorting this out for me, much appreciated.
Hi Sammy, any update on this?
Hi Sammy, were you able to login via FTP?
Hi, Sorry for the delay. I lost my Phone, Email and Everything got hacked.
I will let you know ASAP.
Hi Sammy, can you please let me know, Ive been waiting a long time now.
Sad to hear you lost your phone but I would hope by now you are back to work? Or have you stopped supporting this theme again?
price slider sidebox filter prices without VAT.
How could I change that so it could filter prices with VAT, please?
Price slider not functional after last update, Sammy, dunno why, could you PLEASE get in touch with me?
Hi Sammy, me too i need correct price slider sidebox with tax..and i need in the product listing the dropbox sort order asce desc by price, name
So has this theme been abandoned again? No support available it seems.
Hello, I have just purchased this template but am having trouble with a few things which should be relatively easy to fix, I just lack the language to do so.
1. How do I center the header image? I have tried many different options in tpl_header.php however the most I can do is adjust the header either left or right. container-fluid adjusts it slightly more to the right, but it is still very off center.
2. How do I reduce the width of the left and right sidebars? These two columns are a tad larger than I am comfortable with.
3. How to remove the payment options link/image, or at least use a text link rather than image, and then modify the page it leads to (currently does not link to anything).
So far, everything else looks good, the only holdups I am experiencing are due to my own inexperience in the world of coding. I have also sent a copy of this message with my buyers code to your email. Looking forward to hearing back soon hopefully.
Hello, SammyCorp, do you still provide support for this product? I really like the template but due to time constraints may have to request a refund if support is not provided. Hope to hear back soon, either here or through email, thank you.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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