156 comments found.
Please update wpp bakery as there are many conflicts in theme as wp bakery hasnt been updated for a while.
Hello! The update is already available.
hi, is this theme rtl support?
Hello! No, this theme doesn’t support RTL.
I wanted to buy the theme but I learned from a friend of mine that the header of the articles and custom post types does not take the preset template of the pages. He also told me that he has a problem with google fonts or even putting omgf the site takes the fonts directly from google going against the law of the GDPR
Hello. Looks like your friend doesn’t contact our support at all. We have the possibility to integrate fonts. Unfortunately, your first question isn’t clear enough. If you have questions feel free to submit a ticket to our support forum and provide more details on it: https://webgeniuslab.ticksy.com/
I have updated the Genesis Expo Theme, But WP Bakery and Slider Revolution will not update. I tried doing it through WordPress plugin Page and Even when I went to the required plugins associated with the theme and hit the update button for each plugin. Neither of the plugins updated. the only thing that was updated was GenesisExpo Core. What do I do?
Hello! The theme and all bundled plugins have been updated.
WP Bakery still giving me an error when update the plugin. Everything else updated fine. What is the way to fix this?
Hello! We tested the update on our side and everything went well.
Hi, from the pricing table (see link to image), I am able to trigger another plugin (a booking plugin) with your “extra_class” attribute. But how can I trigger an html lightbox attribute (data-selected-service=”2”) such as in the example below?
Example with a normal html code, I could do like this: “a href=”#” class=”example-button os_trigger_booking” data-selected-service=”2”>Book Haircut /a”
https://imgur.com/a/g7yECkbHello! Please make sure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
The comments area is only for presale questions.
How to update, it is giving this error genesisexpo/woocommerce/cart/cart.php version 4.4.0 is outdated. The core version is 7.4.0,
Hello! There is no reason to worry. This is just a notice and the theme works well so you can ignore it while we are working on a new update. Install next plugin to get a notice when the update is available: https://envato.com/market-plugin/
I am trying to activate my theme, but I keep getting an error message that my purchase code is already been registered.
569f9aaa-5a58-4a42-83fa-f03353096605
I need a new key/purchase code. I originally use the key to install the theme, a while back but I change domain names and I no longer use the old domain name I originally registered it.
I tried opening a ticket on your support website, but it won’t allow me to since the purchase code has expired. I Am so frustrated.
Hello! Your purchase code is ready to be used again. Please don’t publicize your purchase code the next time.
Do the theme have dual langugues ?
Hello! Our theme is compatible with WPML plugin. It is the most popular plugin for multi languages.
Hi, why are you not answering? This is very important and urgent!!!
Recently we downloaded and installed the last update (didn’t update it before) and received the notification in the dashboard that asks to activate the theme. But when I enter the code and email – nothing happens, it still asks for the activation, looks like it doesn’t accept it. But this is not even the main problem, the main problem is that the website looks like a bunch of code at the moment (shortcodes don’t work and we just see all of them as a code on our pages), could it be because of the missing activation? How can it be fixed ASAP? Please help!!!
Most likely you just doing something wrong. Your support period is outdated. Besides, we don’t work with clients from Russia.
That’s so unfair! I have literally nothing to do with the situation that’s happening now in the world, why should me and my client suffer because of the decisions of some other people?
I just need to be able to activate the theme that we paid you for! We didn’t get it for free and it’s not out fault that you added the activation feature long time after our support expired.
Hi, we are using your theme for a long time now and we like it very much! Recently we downloaded and installed the last update (didn’t update it before) and received the notification in the dashboard that asks to activate the theme. But when I enter the code and email – nothing happens, it still asks for the activation, looks like it doesn’t accept it. And the website looks like a bunch of code at the moment (shortcodes don’t work and we just see all of them), probably because of the missing activation? How can it be fixed ASAP? Please help!
P.S. We are using the Child Theme as well, should I change the files of the Child theme as well, with the new ones? UPD – I did that just in case. Is it necessary?
Hi, In the schedule, can i change the displayed time format AM/PM to h24 format ? Thanks
Yes, it is just a text.
Hi, Quick Presale questions. Is it possible to have the tickets on your theme converted to woocommerce products. The goals is to sell tickets with different pricing based on the user role (registered earlier). Is this possible? Does this theme support woocommerce in general ? Do you support multiple attendees per event with custom field for these attendees? Any attendees based registration / management system for the events?
Hello! Yes, our theme supports WooCommerce but other things should be implemented with third party plugins.
I am considering purchasing this theme. Can I turn off the loading effects?
Hello! Yes, you can turn it off.
Thank you! I would like to check one more thing. Regarding the time notation on the schedule. Can you change 9.00 am – 11.00 am to 9:00 am – 11:00 am?
Yes, it is. It can be changed in the module.
What is the best way you would recommend displaying the information about the annual events? Let’s say if that is a conference. I understand that with the license you can only have 1 website. However, subdomain could be of help as a lot of conferences are doing that. Would that be possible to install the same template for subdomain within the same domain name?
I changed the hosting provider, I need my license to be deactivated so I can activate it again later. Can you please help with this. I saw from the notes in the chat that you helped another user a month ago so I hope this wouldn’t be an issue.
Hello! You can try to activate it again.
Hello team, I am having massive issues with the template. Since the moment I purchased it, whenever you roll out the update, WPBakery plugin is not updated automatically. As this is part of the commitment to have the updates I would like to understand what should be the correct steps to update this.
I haven’t been using the template in over a year but now I need to get back to it as you refused to help in the past or return the money.
Also, having these issues and asking people to have active support is rather cheeky. This should have never happened as there is a bug in the system.
I really need to have this issue fixed. Thank you
Hello! I am sorry but it looks like you missed something. We have a successful history of resolving tickets from you and always issues were resolved in time. We never refused to help.
The latest version of WPBakery is available after the theme update. First of all, you need to update the theme, after that go to update your bundled plugins. Any issues shouldn’t be there.
Can you please advise how can one update the bundle of plugins? As if I do it under the Plugins it doesn’t allow that
It should work through the admin dashboard.
Comments are only for presale questions. Make sure to submit a ticket to our support forum if you need more details.
Thanks
Hello, I have changed the domain of the website, I need my license to be deactivated so that I can activate it on the new domain.
Hello…
Done. You can try to activate it.
Thankssss
Hi, need to revoke the license i submit a ticket
Done.
Hello everyone, I updated the template and plugins and now it gives me the error:
failed to open stream: No such file or directory in /plugins/genesisexpo-core/includes/class-wgl-core.php on line 304
plugins/revslider/includes/data.class.php): failed to open stream: No such file or directory in /home/seoday/plugins/revslider/revslider.php on line 45
Hello! Try to update it manually via ftp. Maybe something went wrong with the automatic update.
I need help uploading theme to my wordpress site, I followed all the operating procedures and the theme fails to work and operate on my store. If I do not get help by monday July 18 I call my bank and force the refund out of you since Envato is failing to process my support ticket and I will as I am extremely frustrated with this theme not properly working and Themeforest/ Envato failing to properly support me
Hello! We provide support services only via our support forum: https://webgeniuslab.ticksy.com/
Are you saying that GenesisExpo | Business Events & Conference WordPress Theme works with Elementor page builder? What I am seeing shows that theme is designed with wpbakery builder. I prefer it if it work with Elementor, Thank you.
Hi! This theme works with WPBakery page builder. We have other themes which work with Elementor but not this one.
Can you send me the examples of the theme that can work with elementor.
If you can convert the theme to work with Elementor, I can pay extra. Charges for it.
Hello! All our themes that works well with Elementor you can find here: https://themeforest.net/category/wordpress?compatible_with=Elementor&page=2&term=webgeniuslab#content