Discussion on Gentium – A Creative Digital Agency WordPress Theme

Discussion on Gentium – A Creative Digital Agency WordPress Theme

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239 comments found.

Hi there, I can’t figure it out what should I do about portfolio section. The section is not working, right now.How we should resolve? have we have to install another plugin?

Hey bkaptan

Please send us a support ticket from here and we will help you with that

Best Regards

the faq question “How to change the pink vertical line and boxes” does not work… can you please add a new screenshot?

Hey fauchelafleur

Thank you for the heads up we will change it asap. and we did respond to you via email

Best Regards

Can you provide a preview of the cart, checkout, single product pages? How do I buy a theme when I don’t know what I’m buying. The answer that the theme supports Woocommerce is not enough for me.

Why is there no-one responding? I sent several Messages and my Support is active. The Theme is not working correctly on iPhones.

Hey Georgarndt

https://prnt.sc/8yLJdia2xKtk

We’ve already responded to you via email twice

Best Regards

Well I responded to that. the issue still exists. And I contacted you again and again

Hi, do you have any samples of the checkout and the store?

Hello team its showing error when im importing demo https://prnt.sc/i1c3mr4epLQz

Hey

Thank you for purchasing our theme

We did respond to you via email

Best Regards Pixerex Support Team

Hello, thank you for the theme, can you please check the support we sent you a request

Hey

Thank you for purchasing our theme

We did respond to you via email

Best Regards

We have the following error message what to do /plugins/pixerex-elements/pixerex-elements-for-elementor.php on line 127

Hey Pleas send us a support ticket and we will help you solve that

where can I find the support email? website?

Please just send us a support ticket from here using the envato account you made the purchase with

Best Regards

Hi, Can you please review our support request as we are unable to import the demo home-2.

Hey

We’ve already replied and solved your issue

Best Regards

Hello, I like very much how simple and clean your theme is! Before buying it I would like to ask you if the theme includes already dedicated pages for the Services section available on the homepage. Thanks

I purchased theme no matter that you did not answer my question which seems to be mistake and even paid extra 1 year support. Then I installed it but “Light template”: https://gentium.pixerex.com/home-2/ for which I bought it is not inside the package. It is not on the list of what can be installed. I tried reinstalling theme. I have sent request to support but you are wasting us valuable time, because it is visible that dozen of people had same problem as we have in the past. Who would expect it that basic functionality is not working, now we need to wait to see if you will really answer in 48 hours as you promised. And even 48 hours for such silly issue that other users notice is too long. I have 7 years experience in handling themes from Themeforest, usually support and solving issues is priority for other suppliers selling here.

hey

We did answer you via email

Best Regards

Thank you for excellent support.

Hello I was setting up a Heading Background Image for the page title section. It works when I check it on the desktop browser (mobile view and normal one) but it doesn’t appear on the mobile phone. Is this a common problem or in my case only?

Hey Georgarndt

We did respond to you via email

Best Regards

Hi Team,

Post carousel is not working properly. I want 3 elements in a row after doing the setting for it, it shows 1 item on the main page.

Hey

We did reply to you via email

Best Regards

Hi Team, I am having issue with Pixerex Elements update and my website is ERROR – there has been a crititcal error on this website.

I have try to connect multiple times but didn’t get any update. please support help me!

Thank you

I can’t upload theme

Hey KulnutthaJune

We can see that you still haven’t purchased the theme please purchase the theme first to receive support

I already bought the theme. How can I show receipt to you?

Hey

Please just send us a support ticket from here using the envato account you made the purchase with or just email us your purchase code

Best Regards
Pixerex Support Team

Getting Error: There has been a critical error on this website. everything updated but still isnt working. The issue comes from pixerex elements:

Fehler-Details

Ein Fehler vom Typ E_ERROR wurde in der Zeile 1311 der Datei …...xy…..... Fehlermeldung: Uncaught Error: Class ‘Elementor\Scheme_Color’ not found in

Hey ParadiseCity

No you wont pay for any support just send us an email and we will help you solve the issue

Best Regards

Thank you in advance but theres no emailadress mentioned and also your website hasnt a contactform :) could you try to contact me or publish the email? Thank you very much. With best regards

Hey

Please just send us a support ticket from here and we will help you with whatever issue you may have

Best Regards
Pixerex Support Team

Hi team, I am having issue with Pixerex Elements update.

My website is down – ERROR “There has been a critical error on this website.”

Please share the old version of the plugin, I have try to connect multiple times but didn’t get any update, if you guys can share asap.

Thank you

Hey Zahid

We did respond to you via email

Best Regards

hello, I was running this theme on website but suddenly website got crash and error appeared… Then i removed Pixerex Elements plug-in. Now website starts working But it changes the entire structure i also reinstall the plug-in to solve the issue but it didn’t work. I know my support has been expired but atleast major plugins should not crash, otherwise there is not advantage of purchasing the themes from here.

can you help to fix?

Hi, i have deleted the plugin and reinstalled it but still unable to make it work. can you assist bit more? this is really killing a month has been passed and due to this plugin our website is down.

i have done both of point as you mentioned but still facing same error.

Hey

Please just send us a support ticket from here and we will help you with whatever issue you may have

and make sure to send us your site URL and login credentials so we can check your site and identify the issue

Best Regards

Hello, your theme has several bugs like the new version of the Elementor 3.6.5 version 1.2.1 used by my client, carrousel post, Portfolio doesn’t work, check code and conflict. Thank you!

Hey arrenato

We have pushed multiple updates to solve all those issues

Best regards

mh0825

mh0825 Purchased

Fatal error: Uncaught Error: Class ‘Elementor\Scheme_Color’ not found in /home/customer/www/domain-name.com/public_html/wp-content/plugins/pixerex-elements/widgets/pr-navbar.php:180

Hey mh0825

Please update the theme and the pixerex plugins to the last version if you need the step by step process

Please just send us a support ticket from here and we will help you with whatever issue you may have

Best Regards
Pixerex Support Team

Hello, I purchased, but when I went to import the light demo, I did not have a light demo version. Is there a different upload for light versions.

Hey chris80808

Please just send us a support ticket from here and we will help you with whatever issue you may have

Best Regards
Pixerex Support Team

It’s been days, I think I made a mistake buying this theme.

Hey chris80808

We have already responded to you 2 days ago please check your email

Best Regards
Pixerex Support Team

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