Reviews for Gentium – A Creative Digital Agency WordPress Theme

Reviews for Gentium – A Creative Digital Agency WordPress Theme

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Cart 2,936 sales
Well Documented

91 Reviews

for Customer Support

customer support is bad and updating this is a nightmare.

Author response

Hey

We are very sorry that your experience with our theme was not the best

Please just send us a support ticket and we will help you with whatever you need to get you're site up and running

Our Support Team is willing to do whatever it takes to help you get the desired outcome using our theme we can do live chat via our facebook page or we can do even live calls the happiness of our clients and having a top-notch support is the number one priority here at Pixerex we are sorry again and we are always here and ready to help you with whatever probelem you have.

Best Regards

Pixerex Support Team

for Code Quality

This is an extremely clean theme which i would recommend with 50 stars if it was not for the following thing I want to warn you about: If you want to run this theme on php 8.0 your wordpress page will break due to a theme specific plugin: rying to access array offset on value of type bool in /root/wp-content/plugins/pixerex-elements/pixerex-elements-for-elementor.php on line 125

Maybe the author can fix this issue and it would be 5 stars easy!

Author response

Hey twisme

Thank you for your review but the issue you're facing is probably because you have an outdated version of our plugin please just send us a support ticket and we will help you solve it ASAP

Best Regards

for Customer Support

There are Bugs and the Customer Support is not responding at all. Also the Performance is very weak.

Author response

Hey Georgarndt

We are very sorry that your experience with our theme was not the best

Please just send us a support ticket and we will help you with whatever you need to get you're site up and running

Our Support Team is willing to do whatever it takes to help you get the desired outcome using our theme we can do live chat via our facebook page or we can do even live calls the happiness of our clients and having a top-notch support is the number one priority here at Pixerex we are sorry again and we are always here and ready to help you with whatever probelem you have.

Best Regards

Pixerex Support Team

for Flexibility

Very nice and easy theme. Works perfect with slider revolution and other plugins. Speed is okay.

for Customer Support

i want to refund my money , stupid theme

Author response

Hey Nora

We are very sorry that your experience with our theme was not the best

Please just send us a support ticket from here and we will help you with whatever you need to get you're site up and running

Our Support Team is willing to do whatever it takes to help you get the desired outcome using our theme we can do live chat via our facebook page or we can do even live calls the happiness of our clients and having a top-notch support is the number one priority here at Pixerex we are sorry again and we are always here and ready to help you with whatever probelem you have.

Best Regards

Pixerex Support Team

for Customizability

Just one page and poor customizability..

Author response

Hey spectre222

We are very sorry that your experience with our theme was not the best

The theme is not just a one page you can use it as multiple pages plus we have the elementor page builder so you have 100% to make any customization you want

Please just send us a support ticket from here and we will help you with whatever you need to get you're site up and running

Our Support Team is willing to do whatever it takes to help you get the desired outcome using our theme we can do live chat via our facebook page or we can do even live calls the happiness of our clients and having a top-notch support is the number one priority here at Pixerex we are sorry again and we are always here and ready to help you with whatever probelem you have.

Best Regards

Pixerex Support Team

for Bugs

While the theme I bought a long time ago has been working healthily and beautifully for years. All of a sudden the site crashed because of the plugin called pixerex. I lost all my google index rankings. The site is not working properly even after updating the plugin. You've officially ruined the theme! The plugin does not work stably even after the update!

Author response

Hey spectre222

We are very sorry that your experience with our theme was not the best

You just need to update the theme and plugin we have already pushed multiple updates to fix all those issue

Please just send us a support ticket from here and we will help you with whatever you need to get you're site up and running

Our Support Team is willing to do whatever it takes to help you get the desired outcome using our theme we can do live chat via our facebook page or we can do even live calls the happiness of our clients and having a top-notch support is the number one priority here at Pixerex we are sorry again and we are always here and ready to help you with whatever probelem you have.

Best Regards

Pixerex Support Team

for Flexibility

I had a big problem with the site but the heldesk really help me

for Customer Support

No luck getting help. Unlike many themes where there is a support ticket system, you just email the author here. Not very good. Will not be using this theme.

for Design Quality

This is a good theme. It is simple but clean in a professional way. The coding has little to no hiccups at all and if you run into one during custom work the customer support is quick and friendly. I would recommend it. Download & Enjoy!

for Code Quality

This theme is not easy to customize, and very time consuming. To make matters worse it asks you to upgrade the elementor plugin to get full features (even though we already bought them). We ended up buying the upgraded elementor plugin and it wasn't fully working either. Theme slowly began to fall apart after a long time of getting the theme to look how we wanted. We did not even use any additional plugins so the only conflicts were with the plugins suggested by the theme itself. We updated wordpress, theme, and all included plugins and still got a fatal error. Stay away from this theme there are much better looking and performing themes. By the way I have 10 years working with themes.

for Customer Support

I Bought this Gentium – A Creative Digital Agency WordPress Theme but i am having issues with my portfolio sections on my website at www.jagavisuals.com i need assistance from the author. Looking forward to your response.

Author response

Hey jagavisuals1

Thank you for purchasing our theme

We did respond to you via email please check you're email and let us know

Best Regards
Pixerex Support Team

for Code Quality

there is no option to change some colors/images/etc.
only in database

and there is no possibility to change the header of posts and sites.

Author response

Hey Tonkoepfe

We are very sorry that your experience with our theme was not the best

But we don't fully understand your issue as all the colors and images are customizable in our theme

Please just send us a support ticket from here and we will help you with whatever you need to get you're site up and running

Our Support Team is willing to do whatever it takes to help you get the desired outcome using our theme we can do live chat via our facebook page or we can do even live calls the happiness of our clients and having a top-notch support is the number one priority here at Pixerex we are sorry again and we are always here and ready to help you with whatever probelem you have.

Best Regards

Pixerex Support Team

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