288 comments found.
Is the images used in the themes are copyright free?
Hi, Thanks for your question. We use this image for demo purposes & not all the images are copyright-free.
Best Regards
hi same problem of demo installation help please
Hi, Thanks for your question. You can contact us directly via our support email for demo installation. Our support staff try to solve your issue as soon as possible.
Support: johanspond@gmail.com
Best Regards
hello im waiting please
Hi, We already figure out the issue and working on it to solve and released a new version. Hope we give you an update as soon as possible.
Best Regards
Can you give me a deadline please because if it takes too long I would like to use another template
Hi, Thanks for your reply. We hope tomorrow we release the resolved version. We notified you when we released it.
Best Regards
ok thanks
Hi, We already released the updated version. Please download and install the latest version of the theme and plugin. We hope it solves your issue.
Best Regards
Hi, How do to change the h1, h2,h3,h4,h5,h6 colour to the whole site? i dont seem to find it in the option. also the custom css is not working.
Hi, Thanks for your question. Can you please share your development site URL with us? It is better for us to check and assist you quickly.
Best Regards
Hello, Can we use Icon image that comes with the demo?
I have uploaded both main zip and child zip to wordpress however, only the blog posts page is loading. is this normal? how do I fix this?
Hi, Thanks for your question. If you already installed all the required plugins, please go to the Appearance section and import demo content. You can check out the theme documentation file for more details. If you have more questions please let us know.
Best Regards
Hi we have a problem: We are unable to edit the “Track Your Order” link in different languages
Hi, I’m waiting for an answer for my problem
Solved
Hi,
How do I make internal headers link differently? For example, on my home page I have anchor scrolling. However, once the customer clicks off the page onto say a service, the same menu appears which then obviously causes the anchor links to not work.
Not sure that makes sense. If you head to www.scfs.au you will know what I mean.
Hi, I have 2 questions: 1) I’m translating the site with WPML and I can’t find the way to translate the text on the button on the right (Track Your Order) ps. I edited the text but I can’t translate it into other languages. 2) Using WPML for the translation I entered “Language selector menu” but when I stop the mouse pointer on the flag, an html code appears! (I send you a screenshot to understand better)
https://sg-solutionssrl.com/wp-content/uploads/2023/06/sg_solutionssrl.jpgHi, Thanks for your question. We check the issue and let you know as soon as possible.
Support: johanspond@gmail.com
Best Regards
Hi, Can you please check if there is any logo Upload on the Appearance -> Customize -> Site Identity section?
https://prnt.sc/n34iFiIcggEMThanks
Hi, As we inspect your site URL you Upload the logo via the Appearance -> Customize -> Site Identity section as well as the Theme Options. Please check your Appearance -> Customize -> Site Identity and remove the Site Identity logo then check your website. We hope it solves your issue.
Best Regards
Hi, Sorry, Please skip this message.
Thanks
I have implemented this theme at www.durgatransportcorporation.com. On scrolling down, in sticky navigation, logo is not appearing. Please suggest, what to do?
Hi, Thanks for your question. Maybe you didn’t set the sticky logo. Can you please check the sticky logo section? If the sticky logo is empty please upload the logo on the sticky section and check your website.
https://prnt.sc/U-oR0VIp8I4vSupport Email: johanspond@gmail.com
Best Regards
I have added sticky logo already. Its still not reflecting. That’s the issue.
I can share screenshot if allowed.
check here – https://snipboard.io/TiRzkF.jpg
Hi, Thanks for your reply. Please share a screenshot of your Theme Options -> logo and fav icon section via our support email.
Best Regards
Hi, Can you please inform us which version of the Theme and Geoport Master Plugin you installed? It is better for us to check and figure out the issue quickly.
Best Regards
Wordpress 6.2 and Geoport 2.0.7
-
Hi, As we inspect your site URL you Upload the logo via the Appearance -> Customize -> Site Identity section as well as the Theme Options. Please check your Appearance -> Customize -> Site Identity and remove the Site Identity logo then check your website. We hope it solves your issue.
Best Regards
Hi, Can you please check if there is any logo Upload on the Appearance -> Customize -> Site Identity section?
https://prnt.sc/n34iFiIcggEMThanks
Thanks. It solved the issue.
You are Welcome.
If you are happy to use our theme and support please give us five-star feedback with some valuable comments.
Best Regards
Hi,
I am facing issues with the youtube video link on homepage. When I add a youtube video, it display an error when try to play in browser.
Hi, Thanks for your question. We already check the issue using another video link and it works fine. Copy and paste the video URL on the Homepage. we hope it solve your issue.
https://www.youtube.com/watch?v=aFbtA8ICkLcBest Regards
Pre-purchase consultation.
Is this theme compatible with Wordpress 6.2?
Hi, Thanks for your question. Yes, it is fully compatible with WordPress 6.2. If you have more questions please let us know. We are happy to answer your question.
Best Regards
Could you please help me with import demo ?
I have troubles doing it.
Hi, Already check and solve the issue.
Best Regards
Which caching plugin (free) work best with this theme? I have tried w3c and siteground optimizer, but I am not satisfied with their ability of purging cache.
Please reply.
When I add link to a youtube video by editing existing “video button” on home page and about page, it doesnt run the video. Instead, it returns an error
Kindly reply
Hi, how can I change the “Track Your Order” button at the top right of the menu?
Hi, Thanks for your question. You can change the Track Your Order button via the Theme Options -> Menu Settings. Under the Menu Settings -> Menu Style you manage all header settings.
Best Regards
Hello, yes, I have resolved it, but how can I modify this link in different languages?
Solved
how do i remove the copyright section at the bottom?
Hi, Thanks for your question. You can manage the footer copyright section via the Geoport Options -> Footer Settings -> Copyright Footer Section. You you need more information please let us know.
Best Regards
Hi, how do I edit the footer? normally there is a footer tab in the sidebar however there is nothing there.
Hello, I am currently using your theme but I am meeting an issue. All the CSS that I can do on the custom page just won’t show. Do you know why ? Is there a specific place for Geoport CSS ? Thank you.
Hi, Thanks for your question. We are not sure which CSS you add or where you use the CSS. It is very difficult to assist with checking your URL. Feel free to share your development site URL with your purchase details.
Best Regards
Hello, I’m using the CSS in the custom page of the theme. Also, I’m only trying to add padding on some section such has the map one. I can’t share the site because it is under maintenance. I have the code that come with the theme for the support when you buy it.
Thanks.
Hello, I want to start working on a project using Geoport transport theme. But before that, I want to make sure if your theme is compatible with WPML plugin.
Waiting for your response. Thanks i advanced
Hi, Thanks for your question. Yes, Our theme is compatible with the WPML and Plylang Plugin. If you have more questions please let us know.
Best Regards
Hi, I sent a request for support but I have not got an answer. The theme is disappearing some sections that were doing good before. Please advise: https://rutaexpres.com/
Hi, Thanks for your question. Please allow us sometimes to check the issue and let you know as soon as possible.
Best Regards
Hi, It is very difficult for us to figure out the issue of why some sections are not showing without check the Dashboard. Feel free to contact us directly via our support email at johanspond@gmail.com
Best Regards
