24 comments found.
Hi, I have problem with the sales price. it is deleting automatically, I did not get the main issue. I suppose it is coming from theme core plugin. my support is expired but I hope you will find way to provide help for me.
I’d be happy to help you troubleshoot your sales price issue. Here are a few things you can try:
Check for conflicts with other plugins: Disable any other plugins you have installed and see if the issue persists. If it doesn’t, try enabling your plugins one by one until you find the one causing the conflict.
Switch to a default theme: Switch to a default WordPress theme such as Twenty Twenty-One and see if the issue persists. If it doesn’t, then the issue is likely with your theme.
Check for updates: Check if there are any updates available for your theme and plugin. If there are, update them and see if the issue persists.
I hope this helps! Let me know if you have any further questions or concerns.
I am so disappointed and I would actually really like my money back. I’ve spent the last 2 hours just trying to work out how to change the currency from $ to £. On top of this, the coming soon page will not deactivate, even though it is showing as not active – the whole page is completely broken on my live site, compared to the preview within the wp admin! Changes I make are not appearing and it is generally a really difficult theme to navigate… to put the cherry on top, they want you to pay extra to upgrade for the theme builder… There’s no easy way of doing anything. Mega unimpressed.
I’m sorry to hear that you’re experiencing difficulties with your website and the theme you are using. It sounds frustrating and disappointing, especially since you have already spent time and money on it.
However, here are some general steps you can take to try and address these problems:
Contact the theme developer’s support team https://themelexus.ticksy.com/. Explain the issues you are experiencing, and they may be able to offer some guidance or provide a solution.
Also, if you don’t need our theme anymore, you absolutely can request a refund from us here: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
the new theme breaks the mobile responsiveness when you import demo and update the page. I have sent ticket too and still no response.
Hi masterpiece111, Sorry for the delay, our coder will review your question promptly today and provide you with an answer. Thanks
website crashed as soon as i activated Gifymo Core plugin. Its a new installation .. We get There has been a critical error on this website.
Hi masterpiece111, Please redownload package theme from Themeforest and then upload theme.zip again! Or please submit ticket here: https://themelexus.ticksy.com/ our dev will check and support quickly for you. Thanks
After the lates wordpress update Gifymo Core plugin and slider revolution is no longer supported on this theme, will it be any update for this?
Thanks for your report! We will come back to work and update the latest theme compatible with all the latest versions of the plugins next week. Please downgrade your plugin had updated
Thank you for your reply, this is great news that you will update the theme!!!!! We look forward to the update.
Thanks, I will report to you soon
Hello, is there any update on this?
Hi Statharas, - Please re-download the new package version 1.0.3 from TF and upload the theme again! - Please log in to your admin on-site and remove old the Slider Revolution plugin, and reinstall this plugin, it will load the latest version form our server. Thanks
Hi there, I followed your instructions and still getting this message when I’m trying to activate slider revolution plugin. “Plugin could not be activated because it triggered a fatal error.”
Please create a new ticket here https://themelexus.ticksy.com/ and provide your site’s admin information, our developers will check and install the latest revslider for you.
My site is perfect in customizer but is looking hideous in live, i’ve tried icognito, i’ve tried another browser but the issue remains.
Colours and all, everything gets messed up when we go live. Please help
I’ve sent the ticket yesterday but still no reply. And this issue is very urgent to me. When can i expect the reply?
Waiting for your reply
Hi there, our dev asked you send your admin account to our ticket. He needs to check directly on your site to figure out the issues. Thank you
Admin details sent on ticket, Please have a check
Waiting for the issue resolve
Yeah, thank you
Can I make a affiliate website by removing prices, add to cart & buy now option? If possible than how?
HI there, you can remove price, add to cart and buy now button with your own custom code. For further question, please send it to our gmail firstname.lastname@example.org, we will check and support you asap. Thanks
Hi, what is the theme changelog?
HI there, thanks for contacting us. We don’t have a change log for this theme. It’s compatible with the latest version of WordPress, WooCommerce and Elementor. For further question, please send the detail to our gmail email@example.com, we will check and support you asap. Thanks
Support is not replying at all to solve their theme issues, i need refund
Hi, We are sorry this inconvenience. Because you submitted your ticket at our weekend, so our reply will be little bit delay. Our business support is available from 8:00am to 5:30pm (Monday to Friday, without weekend and holidays). About refund, we refunded to you already. Please kindly check it and let us know via firstname.lastname@example.org, we will check and help you asap. Thanks
proud to refund but it’s ok to attach invalid zip files in the theme files
Hi, we uploaded again. Please login your account to download file. Thanks
thank you, can you cancel the refund?
Hi there, we don’t have permission to cancel your refund request. You can ask Envato support to cancel it or make new purchase. (Your old purchase is refunded already). If you have any question, please feel free to ask us via email@example.com, we will check and support you asap. Thanks
thank you, i will make another purchase
Thanks a lot <3
Hi, Can i use like Multi Vendor Site?
Hi, it’s single shop website. If you want to use for multivendor site, you can install multi vendor plugin. Thanks
Does your theme supports sticky menu?
Hi there, Thanks for your interest in our theme. Our theme is not available sticky menu. It just can enable a sticky with 1 row of Elementor. And a sticky on the product detail page: http://demo2.themelexus.com/gifymo/product/hallmark-disney-mickey-minnie/?osf_woocommerce_single_product_style=3 For further question, please send the detail to our gmail firstname.lastname@example.org, we will check and reply you asap. Thanks
You are welcome <3. Please feel free to ask us as soon as you have any question. Contact us via gmail email@example.com. We will check and reply you asap. Thanks
I have some Problems to setup the Shop with home 2. Have you maybe a pdf with help / Erklärung?
Cannot get this theme to work properly even with a fresh WP install and nothing else but the theme and their required plugins. One error after another.
Congratulations! Nice Work, GLWS
Congratulations! Nice Work, GLWS