Hi there,

I’d be happy to help you troubleshoot your sales price issue. Here are a few things you can try:

Check for conflicts with other plugins: Disable any other plugins you have installed and see if the issue persists. If it doesn’t, try enabling your plugins one by one until you find the one causing the conflict.

Switch to a default theme: Switch to a default WordPress theme such as Twenty Twenty-One and see if the issue persists. If it doesn’t, then the issue is likely with your theme.

Check for updates: Check if there are any updates available for your theme and plugin. If there are, update them and see if the issue persists.

I hope this helps! Let me know if you have any further questions or concerns.

Thanks

Hi there,

I’m sorry to hear that you’re experiencing difficulties with your website and the theme you are using. It sounds frustrating and disappointing, especially since you have already spent time and money on it.

However, here are some general steps you can take to try and address these problems:

Contact the theme developer’s support team https://themelexus.ticksy.com/. Explain the issues you are experiencing, and they may be able to offer some guidance or provide a solution.

Also, if you don’t need our theme anymore, you absolutely can request a refund from us here: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Thank you,

Hi masterpiece111, Sorry for the delay, our coder will review your question promptly today and provide you with an answer. Thanks

Hi masterpiece111, Please redownload package theme from Themeforest and then upload theme.zip again! Or please submit ticket here: https://themelexus.ticksy.com/ our dev will check and support quickly for you. Thanks

Hi Statharas, - Please re-download the new package version 1.0.3 from TF and upload the theme again! - Please log in to your admin on-site and remove old the Slider Revolution plugin, and reinstall this plugin, it will load the latest version form our server. Thanks

Hi there, I followed your instructions and still getting this message when I’m trying to activate slider revolution plugin. “Plugin could not be activated because it triggered a fatal error.”

Hi Statharas,

Please create a new ticket here https://themelexus.ticksy.com/ and provide your site’s admin information, our developers will check and install the latest revslider for you.

Thank you.

Hi there, our dev asked you send your admin account to our ticket. He needs to check directly on your site to figure out the issues. Thank you

Admin details sent on ticket, Please have a check

Thank you.

Waiting for the issue resolve

Yeah, thank you

HI there, you can remove price, add to cart and buy now button with your own custom code. For further question, please send it to our gmail themelexus@gmail.com, we will check and support you asap. Thanks

HI there, thanks for contacting us. We don’t have a change log for this theme. It’s compatible with the latest version of WordPress, WooCommerce and Elementor. For further question, please send the detail to our gmail themelexus@gmail.com, we will check and support you asap. Thanks

Hi there, we don’t have permission to cancel your refund request. You can ask Envato support to cancel it or make new purchase. (Your old purchase is refunded already). If you have any question, please feel free to ask us via themelexus@gmail.com, we will check and support you asap. Thanks

thank you, i will make another purchase

Thanks a lot <3

Hi, it’s single shop website. If you want to use for multivendor site, you can install multi vendor plugin. Thanks

Hi there, Thanks for your interest in our theme. Our theme is not available sticky menu. It just can enable a sticky with 1 row of Elementor. And a sticky on the product detail page: http://demo2.themelexus.com/gifymo/product/hallmark-disney-mickey-minnie/?osf_woocommerce_single_product_style=3 For further question, please send the detail to our gmail themelexus@gmail.com, we will check and reply you asap. Thanks

Thank you

You are welcome <3. Please feel free to ask us as soon as you have any question. Contact us via gmail themelexus@gmail.com. We will check and reply you asap. Thanks

Hi, With this issue, you should submit with your admin account and screenshot to our ticket system https://themelexus.ticksy.com/ Our dev is working there, he will support you rapidly. Regards,

Hi, Pls don’t worry about this. Our dev can help you asap. You should submit with your admin account and screenshot to our ticket system https://themelexus.ticksy.com/ Our dev is working there, he will support you rapidly. Regards,

Thanks a lot

Thanks a lot,

Thanks a lot,

Thanks a lot,

Thanks a lot

Thanks a lot

Thanks a lot,