159 comments found.
Hi! I purchased this template and I’m configuring it; I’ve installed the template and add the contect but this home page https://gioia.qodeinteractive.com/shop-parallax/ doesn’t show. Could you kindly help me? Thank you!
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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I’ve been waiting for far too long for an update on this theme and it’s now causing so many issues with Dokan Pro it is affecting my business! The whole reason I purchased this theme was because of the Dokan compatibility but it is now no longer compatibles in so many ways and causing all kinds of problems. Woocommerce files are outdated too. I am tired of paying for support every six months to simply have my one request – to have the theme updated more frequently to ensure compatibility with Dokan – ignored. I don’t need any other support. I just need you to please keep this theme doing what you said it would do when we all purchased it. That is, be Dokan compatible!
Hi there, Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello,
When will this theme be updated? It has outdated copies for Woocommerce. I have also found that the interaction between Dokan Pro (not Dokan Lite) and the theme is breaking my site. The whole reason I bought it was for Dokan Pro – can you take a look for me?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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I bought the theme a long time ago. Anyway, there are more than 10 themes in my downloads. but when your theme is installed it comes empty. I did not understand . no image captures anything. I didn’t open support on time, I didn’t install it, I bought a new theme and passed. but this time it will install this theme. I await your immediate assistance and response regarding this matter. If you give it to me ready, I will take care of its contents. but the theme seems cluttered. I couldn’t understand. emergency support. I am waiting for a reply by mail. feyzasenyurt@gmail.com
Hello,
Once you import our demo content you will get all the pages and settings which you can adjust to your needs.
To install the theme and import demo content please follow instructions from the documentation in this link.
You can find more info regarding support expiration and option to extend it in this article here.
Support
Elated Portfolio part of
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Hi When I install the theme demo content its stop on 98%, I try to this many time
Hello,
Please note that 98% of importing process should be enough to get the entire demo content on your website. The last 10% of import is reserved only for menus.
Also, if you imported demo content and the sliders are missing, please note that they can be imported separately. See one-click import → Bonus tips.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Elated Portfolio part of
Qode Interactive
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Get this: Your theme (Gioia) contains outdated copies of some WooCommerce template files. These files may need to be updated to ensure compatibility with the current version of WooCommerce.
when will you update the theme….
Hi there,
Thank you for reaching us! You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. If you still need assistance and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Is Gioia compatible with Wordpress 6.2? I’m trying to install it in Wordpress 6.2 an it doesn’t work but gioia-child work correctly? Thank you!
Hi there,
The theme is compatible with WP 6.2 and since it is a bit hard to tell from here what you are encountering we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hello, can you deregister my GIOIA theme licence
I have to move my site to another domain but I can’t deregister from WP Gioia Dasboard.
Thank you.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance with this, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thank you.
Support
Elated Portfolio part of
Qode Interactive
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OK. Ive just registered on https://qodeinteractive.com/my-account
Hi there,
Thank you.
Support
Elated Portfolio part of
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Hi Team, I am Moumita lead support of MultiVendorX (https://wordpress.org/plugins/dc-woocommerce-multi-vendor/).
I wanted to personally reach out and discuss an exciting opportunity to integrate our plugins https://wordpress.org/plugins/dc-woocommerce-multi-vendor/ and gioia for the benefit of our users.
We’ve been receiving feedback from our shared users who are facing integration challenges.
Can you please get back to us, it’s really urgent.
Hi there,
Feel free to send us a mail to our help center.
Thank you.
Support
Elated Portfolio part of
Qode Interactive
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I want to buy this template but I have a question regarding the images of the product page: https://gioia.qodeinteractive.com/product/a-line-skirt/
In this variable product page, is it possible to add more diferent images of the product. Here shows only the color variation images, but, in variable product, can I add another product details image? Thank you for the answer. The answer will be decisive to buy the template.
Hi there,
For more options regarding variations of products, please note that we used the YITH WooCommerce Color and Label Variations Premium (see this screenshot) in reference to the variable color and size of products in order to have them show differently. However, this plugin could not be included within the bundled plugins so you will have to install it yourself. Here are the links to the plugins indicated in the screenshot above: YITH WooCommerce Color and Label Variations.
Support
Elated Portfolio part of
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Thank you for the answer, but this does not solve my question. According to this link: https://gioia.qodeinteractive.com/product/a-line-skirt/
There is a images for each color variation, but besides these color variation images, Can I add another kind of images like product details or others? Thank you!
Hi there,
The image you wish to add depens on you, so you can of course add images you want, different colors, shapes, or whatever image you want.
Support
Elated Portfolio part of
Qode Interactive
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I want to buy this template but I have a question regarding the images of the product page: https://gioia.qodeinteractive.com/product/a-line-skirt/
In this variable product page, is it possible to add more diferent images of the product. Here shows only the color variation images, but, in variable product, can I add another product details image? Thank you for the answer. The answer will be decisive to buy the template. companiondenim
Hi there,
For more options regarding variations of products, please note that we used the YITH WooCommerce Color and Label Variations Premium (see this screenshot) in reference to the variable color and size of products in order to have them show differently. However, this plugin could not be included within the bundled plugins so you will have to install it yourself. Here are the links to the plugins indicated in the screenshot above: YITH WooCommerce Color and Label Variations.
Support
Elated Portfolio part of
Qode Interactive
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Is Elementor compatible with this theme?
Hello,
Demo content of the theme is built with WPBakery page builder which is included as bundled plugin with the theme. Unfortunately theme is not compatible with Elementor.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hi, is the theme compatible with WCFM multi-vendor plugin? Also, any plan to update the theme soon? I see the last update is 3 March 2022. Thanks!
Hi there,
Thanks for taking an interest! Our theme is compatible with standard Dokan plugin. You can read more about it here.
The theme is compatible with the latest version of WordPress and the compatibility will be added to the change log once the theme is updated.
Thanks for understanding and let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hi Please help us. We added our purchase code in zegaofficial.com but this website we wont use it and erase. We want to use our new website name is aboutthefits.com but it says purchase code working other website. We cant reach other website. Can you help us and erase purchase code so we can use our new website. Thank you so much
We bought our other account name is muratosmanli but we cant login this account. I can send you our purchase code.
Hi there,
Thanks for writing in! You should know that you can always deregister the theme via our help center, but we also went ahead and deregistered the theme for you so you will be able to register it on your new domain.
We hope this helped
Support
Elated Portfolio part of
Qode Interactive
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Thank you so much. I appreciate.
Hi there,
Glad we could help
Support
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Where and how do we change the color accents for page elements like accordions? There’s a little orange stripe down the side of each section and none of us can find where to change that color! It’s not anywhere in the theme options we can find or within the element itself. Thanks so much.
Hello,
We would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will check this and assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket. Thank you.
Support
Elated Portfolio part of
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I’ve submitted two tickets there for other issues in the last few days and haven’t had any reply there. Will you please reply? I’ll add this ticket also.
Hi,
We’ve checked and we see that your tickets have now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center and they will gladly help you. Thank you.
Support
Elated Portfolio part of
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Hi, i have a question. How i can change in slider revolution in vertical showcage the shortcode of product? [eltdf_product_box title_tag=”p” product_id=”164] ?
Hi there,
You can change those products in Slider Revolution. If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi there, thanks for this great theme. I am just wondering where users that have bought the theme a long time ago can regularly access updates to WP Bakery and Slider Revolution? I would love it if you could provide an area and/ or link to find this please. Thanks in anticipation .
Hi there,
The WP Bakery and Revolution Slider plugins came as bundled within the theme, and we, as theme authors, have purchased an extended license for them. We will include the latest version of the bundled plugin with the next theme update. So you can easily update the bundled plugin when you next update your theme.
Please contact us through this email, and include your purchase code in the email, and we will send you the new version of plugin to install it manually.
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Hello, The plugin , YITH WooCommerce Color and Label Variants, you used is the free or pro version. I bought your theme, but when I install the free version of the plugin things do not appear properly.
Hello,
Some of the features are achieved with YITH WooCommerce Color and Label Variations Premium plugin. The theme is compatible with YITH WooCommerce Color and Label Variations, however this plugin is not included with the theme and if you wish to use it you would need to purchase it separately.
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Elated Portfolio part of
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But that’s not right, I bought the theme along with everything it contains. You did not specify in docx that we had to buy the plugin ourselves. I can not buy the plugins that you have included. Please give me the pro version of the plugin or I will have to ask for compensation or rate you 1 star.
Hi,
Unfortunately, this plugin could not be included within the bundled plugins so you will have to install it yourself. We are sorry if there’s been any misunderstanding, however, we have listed plugins which are included within the theme in the Theme Features list and YITH WooCommerce Color and Label Variations is not listed as included.
Since our themes are sold exclusively on ThemeForest, refunds are handled on Envato Market directly as explained in this article, and we do follow official Envato Market refund policy which you can check in this link.
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Hello. Before purchase i need to know if this theme will work with B2BKing – The Ultimate WooCommerce B2B & Wholesale Plugin ? I need to have opportunity not only for privat clients but also for wholesalers to register account and get other prices. Wil it work with plugin?
Best of luck !
Hi there,
When it comes to 3rd party plugins, you have to understand that we didn’t and couldn’t test all plugins out there with our themes. Of course, some compatibility issues might occur once in a while and there’s nothing we can do about that. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality.
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hello i receive an error when install your theme, ” This code was already used to register another domain. Please deregister your code there so that you can use it for registering here.” but i dont use right now, thans for your answer
Hi there,
Thanks for writing in!
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Support
Elated Portfolio part of
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Hello , i dont know where this license is installed, do you can say me , where Thanks You Naty
Hi,
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message correct url will be written.
You can also contact us through this email, include your purchase code in the email, and our support agent can assist you with deregistration.
Support
Elated Portfolio part of
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