FXoffice

FXoffice supports this item

Supported

373 comments found.

When I install the ‘Give a Hand plugin,’ and try to activate it, I receive the error:

Parse error: syntax error, unexpected ‘else’ (T_ELSE) in C:\xampp\htdocs\lovebought_site\wp-content\plugins\giveahand-plugin\page-builder\blocks\our-staff-block.php on line 201

I noticed other people have the same error, please let me know how I can fix it, thanks.

I was able to fix it by changing the php.ini file… however, I think it is something that should probably be fixed with the theme…

Hi! There is an issue with your hosting php version. Please provide ftp access to your website via contact form on our profile page. We will try to help you. Thanks!

i can’t set another video in the slider, can u help me please?

ppetrenko

ppetrenko Author Team

Hi! Please provide wordpress dashboard access to your website. We will try to help you. Please answer in our ticket system http://ticket.fxoffice.net. Thanks!

I contacted you guys on April 1 about what appears to be a browser compatibility issue with your theme. You replied asking me to provide login info, which I did and I have not heard back since. I send two follow up emails and no reply! Once again your support for this theme is really lacking! Frustrating and unprofessional to say the least.

Check boxes created within the Contact Form 7 plugin are not showing up in Google Chrome nor Safari. They work with Firefox.

You charge for support but then do not provide timely turn arounds at all! Really inexcusable…

ppetrenko

ppetrenko Author Team

Check your site please

Still isn’t fixed. Checkboxes aren’t showing up in Safari…

I want to know if this theme is compatible with woocommerce 2.5.5. Thanks

ppetrenko

ppetrenko Author Team

Hi! Theme is compatible with woocommerce 2.5.5. Thanks

Hi guys, I actually figured out a couple of days ago that the theme is not responsive on mobile phones anymore (iPhone/android). There are mistakes. Is there a possibility to change that or to disable the responsive theme? Kind regards, Barbara

ppetrenko

ppetrenko Author Team

Hi. Thanks for your comment Please contact our support team via ticket system: http://ticket.fxoffice.net/?v=submit_ticket and attach some screenshots Thanks.

thanks, did so. just wanted to tell you, in case you don’t know yet, the ticket center does not work with the edge browser. (upload not possible)

ppetrenko

ppetrenko Author Team

Thanks.

I second what friends4friends is saying above. This theme is not fully responsive. For example, the slider height and any copy in the slider is not properly adjusted. Copy appears very small and unreadable when viewing on mobile (http://www.saedev.com/mmmc/). Header images are also not properly adjusted when viewed on mobile (http://www.saedev.com/mmmc/donate/).

If you guys are advertising this theme as “fully responsive”, I’d expect you to fix these issues. Thanks.

Also, the hamburger icon appears over the logo on the site. This is problematic because sometimes the mobile device thinks you are clicking on the logo instead of the menu icon. Please see screenshot for reference.

Tried to submit a ticket, but your ticket system appears to be down. First time I tried to submit I got an error. Reloaded the page and retyped my message, now nothing is happening when I click submit.

Thanks.

ppetrenko

ppetrenko Author Team

We told you in the ticket system. Thanks.

atovell

atovell Purchased

Hi! Is there no child theme with the update? I have all my settings in the old child theme and if I activate the new theme I lose all that. Is there a way to associate the child theme wiht the new updated theme?

atovell

atovell Purchased

How do I get a password to submit a ticket?

ppetrenko

ppetrenko Author Team

Please give me your email. Thanks.

atovell

atovell Purchased

I don’t really want to post my email address here – you can get it from my website: http://tsquareds.com/contact-us/

Just sent a support request for an issue regarding the responsive abilities of this theme. Images do not appear to be adjusting and are not truly responsive.

I love forward to your reply. Thanks.

I’m sorry, but again your support is lagging here. Your response did not address my problem at all. I’ve sent a reply. This is very urgent, I’d appreciate if you handled this in a timely manner. Thank you.

Hello,

I have fixed the problem myself. Please do not touch anything.

Thank you.

Visual editor and text editor do NOT appear to be working in Wordpress. I cannot edit anything. I’ve sent a support request. Please check, thank you.

ppetrenko

ppetrenko Author Team

we will answer you in the ticket system

Hi!

Do you have html version for this theme?

Hi! We do not have html version for this theme.

Are all of those graphics on the home slider included, especially the map in the background? Also, can I add more plugins? I’m looking to have a place where I list statistics on orphans around the world, and collect information on a form from people. Can I also add causes and track donations, paypal widget, and add partners?

Hi! All of those graphics on the home slider you can import after theme installation. You can add more plugins and widgets in your site, if it support your version WordPress. However, some plugins can interfere with the styles of our theme (example Form Maker Pro – styles for tabs and accordions). Thanks.

Hi guys, I’ve tried twice to upload the latest theme update. It does not work – it keeps telling me that the upload has failed. Until now I am not using WordPress 4.6, so I think it should work with the older version of WordPress, shouldn’t it?

Hi. Thanks for your comment. Please contact our support team via ticket system: http://ticket.fxoffice.net/?v=submit_ticket We will check your issue as soon as possible. Thanks!

atovell

atovell Purchased

HI! I’ve set up my client so they can post by email. Is there a way I can display posts via Page Builder in an attractive way? It seems like only News looks good but they find that too complicated to use…The Recent Posts widget doesn’t display a photo. Any tips would be appreciated. Thanks!

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