Hi – Everything looks great with this theme.
Are you able to modify the African Motif detail of the bar with yellow, green and red lines/dots sectioning the slider, footer and gallery mages?
I am not able to tell if it is a part of the theme or a customizeable detail either within the theme options or artwork.
Hi! You can upload ( using “theme options” panel ) any images to modify the African Motif. Thanks.
Hi there, very nice work!
I’m going to buy this theme.
I have a question, I want to set a “splash” page using plugin “wp-splash-page”, there is a possibility to set the slideshow how first splash page?
Thanks in advance!
Hi! We haven’t tested this theme with the ‘wp-splash-page’ plugin, but we will help you to set up it. Thanks.
I have sent you a mail, x.*.@gmail.com
I need assistance..
We’ve emailed you. Thanks.
Thank you so much for installation, but where I can change the “blockquote” background color?
I have already changed in style.css but doesn’t work, I have also changed the “box-shadow” of Blockquote and it works, please I need this change fastly, thank you!
Hi! Please login to your Wordpress admin panel: Dashboard -> Plugins -> Editor -> Select “giveahand-plugin” -> click “Select” button -> Find giveahand-plugin/css/styles.css -> line 1188 ->
background: url("./images/quote-icon.png") no-repeat scroll 30px 20px #be5555!important;
Thanks, you’re right Man!
In the “Documentation” is not explained how to use the BAR #1, I have seen that inside givehand-plugin/shortcodes.php there is a section called “Progress Bar #1” but if I add or modify this I receive a blank page in every page of the site alo in the back-end, Can you explain how to use this bar for personal use?
Thanks in advance
no need to change this bar, but I need to change the size font in the body of each pages, if I change the size from settings in the setting theme options the size remain the same, I have changed 13px form size of the style.css but without succeed, where I can change the font size?
Hi! Please check for tomorrow updates. The update will solve all theme issues. Also new video instructions will be included. Thanks.
I am about buy this lovely template, but my only question is: Is this template has a mobile version included? I just want to make sure that all will look perfect in the mobile too.
Hi! This is a responsive wordpress theme and it looks good on all devices. Thanks.
I’m having trouble getting the slideshow to work. I have created a slide named ‘Homeslide1’ with a background, an image element and a text element. I have then allocated it to a slideshow called ‘Homeslideshow’. I then tried to add it to the homepage – firstly using the ‘Appearance\The options’ tab, and then by using a shortcode on the page, but nothing works.
Furthermore, when I click on the ‘View fx slider’ button from the ‘Edit slide’ screen, or the ‘view’ option from the ‘Slideshow’ options, the page I am taken to does not display the slide or slideshow.
There doesn’t seem to be anything about creating a slideshow in the documentation – is there any help for this process anywhere?
Also, none of the templates for ‘pages’ – including ‘default’ – are displaying a widget sidebar. Any ideas?
Hi! Please provide access to your web site. We will try to help you. Thanks.
Hi – have emailed you, please let me know your email address so I can set you up a user account. Thanks for the response!
Hi! We’ve emailed You. Thanks
Still can’t get the slider to work, or display the sidebar in the page despite installing latest updates
Hi! We’ve emailed you. Thanks.
Thanks for your help guys – new page template solved the sidebar problem, and we now have the slider showing. Look forward to seeing some more comprehensive instructions for the slider!
I have a little question about the social media icons at the top of every page. Where do you put the links for them? I did it succesfully for the Contact Page( through the Theme Options) but I couldnt with those top icons ,also I’d like to get rid of the ’’google+’’ and ‘’in’’ social media icons because I just want to leave the FB, twitter and you tube as active icons and links.
Also in your video tutorials you dont explain how to set up the Shop, so people can buy the products. I’d like some guidance doing this because I’m a begginer, as you see the link doesnt show any store: http://hannahsgold2013.hannahsgold.com/?page_id=186
Hi! Thanks for bug report with the social media icons. We will solve the problem in the next week. Also you will see video tutorial – how to install woocommerce plugin. Thanks for understanding.
Great looking theme! I’ve been having trouble installing the templates content. I’ve tried several times and keep getting the same error:
“The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, firstname.lastname@example.org and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.”
Thanks for your help
Hi! Please provide access to your website. We will try to help you. Thanks.
Thanks, The site is construyendoelcam.com, user and pass admin/admin
Hi! Please check your website. Thanks.
HI there, I am having some issues with the theme after install. I am trying to create a landing page using landing pages as well and the favicon upload and other theme options have dissapeared (well they were never there when i uploaded as i had my landing page plugin already).
Sorry I am looking for help on a few features and if landing pages isnt compatable can you advise what landing pages plugin with a contact will be?
I followed the install and this is what i have had as an error when uploading the content.xml file
Failed to create new user for admin. Their posts will be attributed to the current user.
Failed to import pa_color Black
Failed to import pa_color Blue
Failed to import shop_order_status cancelled
Failed to import shop_order_status completed
Failed to import product_type external
Failed to import shop_order_status failed
Failed to import pa_color Green
Failed to import product_type grouped
Failed to import shop_order_status on-hold
Failed to import shop_order_status pending
Failed to import shop_order_status processing
Failed to import shop_order_status refunded
Failed to import product_type simple
Failed to import product_type variable
Failed to import product_cat Clothing
Failed to import product_cat Hoodies
Failed to import product_cat Music
Failed to import product_cat Posters
Failed to import product_cat Singles
Failed to import product_cat T-shirts
Failed to import product_cat Albums
Hi! Don’t worry. This could happen if you did not install woocommerce plugin before importing demo content. If you have any questions, please feel free to ask. Thanks.
I need your help, 2 days ago, I purchased the GiveAhead theme but am experiencing problems with a few things are not working/displaying. I noted in the firebug a similar error is being generated. Bellow are the functionalities that are not working;
and more others.
Sent in my details. Thanks
Video is not working the slider.
The fx_slider is not easy to customize, can you include an option for revolution slider.
Hi! Please don’t worry. We’ve updated our slider and have included new video instructions. Please check for tomorrow updates. Thanks.
This is a great looking theme and I think it is going to be perfect for my first Wordpress site. I was following the documentation and ran into a couple of issues.
1. The parent theme was named differently when I installed it so the child would not install. Do I just rename the parent to giveahand?
2. It seems the location for your content is different than where wordpress automatically uploads images. I have been trying to replace a background for the slider and cannot get my image to appear and cannot get yours to return. Can you help?
Hi! Please provide access to your website. We will help you. Thanks.
Thanks for the help but the problem showed up again, can yo utell me what you did?
Hello, Thanks for your previous help. I am still having some issues with the template and I see someone else already asked something similar. Would it be possible to see the answers that way we could find a solution without contacting you? just a suggestion.
I’m having trouble make a video link show on the slider (using you video ID options) and also the google maps field is not appearing on the site. www.construyendoelcam.com
Thank you so much,
Hi! Please send us a private message. We will try to help you. Thanks.
RE: Give A Hand – Charity Responsive Wordpress Theme v1.0
I’m having issue withe the buttons linking to the article even though I have added the correct URL in the code.
title="Our Mission" desc="Our mission is for the improvement of the quality of life for Jamaicans living on the island through health and education. " image="http://jahjahfoundation.org/wp-content/uploads/2013/11/jahjah_foundation.png" link="
thanks you guys are great! fast response! site is getting ready to launch today!
Hi, I am basic user of WP, and I wonder if I can change the color palette
Hi! Of course, you can change the color palette. Thanks.
I’m not sure if this is where I add the testimonial:
My client and myself really like this awesome theme. It’s easy to configure and the help topics and videos were straight to the point. I had a minor glitch but your team responded within 24 hours and fixed it for me. Now I can launch the site a day early and take off for the weekend. I am really impressed and will buy from you again! A hearty thank you for all you do! Great job!
Hello How is it possible to make photo gallery in the portfolio, i try everything without succes.
Can you help please
Hi! Please provide access to your website. We will help You! Thanks.
Where can i send you my code?
I also have a problem with the link of the activity on the front page.
Thanks to help
Hi! Please open our profile page (click “FXoffice” nickname). At the bottom-right of the profile page find “Email FXoffice”. Use contact form. Thanks.
Can you tell me how to post a slider image?
hi there, question can the site be modified to box look? thx
Hi! Current version doesn’t support “boxed” style, but next update will. Thanks.
The theme is telling me I need to update the GiveAHand plugin. How do I do this?
Also, I can’t import the Demo shop xml files they keep failing how can I fix this?
Hi! 1. You should to deactivate and delete (click “Yes, delete these files” button) previos plugin version. Then click “Begin installing plugin” and install new version. 2. Please check products section – if there are any products, then everything ok! Thanks.
You are welcome!
Hello, I finished doing some customization to my site before you released the new version so updating is not an option since I would loose most of the changes. It’s all working fine but I can’t seem to find a way to change or control the order os the slides. Can you point me to which file or where should I look for it? My slides are name slider01, slider02, slider03, but it always starts with slider02.
Thank you so much for your help
Hi! Please install “Post Types Order” plugin http://wordpress.org/plugins/post-types-order/ . We will include this plugin in the next update. Thanks.
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Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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