51 comments found.
Hello, i want to buy this theme but i want to confirm something. can we use Givewp donation plugin? or can we integrate any donation plugin? please reply
We haven’t tried it yet but the theme compatible with most of Wordpress plugins, it will not affect anything. Thank you!
Hello!
Check your email I am facing few errors details mentioned in email. Email sent on Sat, 5 Mar, 18:53 to support@cmssuperheroes.com.
Waiting for reply.
Hi,
Could you please update your question here: Open Ticket or email
Our supporter can check your info and we can solved your issue together with you.
…
I really appreciate your patience with this, should you need help with something else, please do not hesitate and let me know. Have a good day ahead!
Best Regards,
Questions? See our Knowledgebase and Support Center at Here
I have submitted ticket on every platform you have share even emailed you on info.spyropress@gmail.com as well.
Thank you. We will check and answer you soon.
Hi, I cannot change the menu, after installing the demo content
Sorry for the delay,somehow we missed your question. If you still need help could you please update your question here: Open Ticket or email
Also, in the theme options-> social menu/giving socials—> can’t enable Instagram in the enable/disable list
Hi! Regarding this issue,If it is possible please send us info your site here: email We will help you solved this. Thanks and stay safe!
Hi, I can’t get colors to change on this theme. I have changed the theme’s primary/accept color but I keep getting red buttons and menu text (there is not a single instance of red in the theme options). Please assist.
Hi! please try to enable the dev mode option in Theme otpions: https://tppr.me/aEq7S The CSS file will be regenerated. Thank you!
Lovely theme – one question, is there any technical reason I could not use Giving plugin instead of the one you use (ZoDonations) as I need the integration with other payment methods. I can adjust coding, etc, no problem. Just wanted to be sure there would not be a conflict with core if I use a different donation plugin. Thank you.
Hi! Thank you for reaching to us. Yes you can use another plugin for your site. It will work as default. Best regards!
Mobile Menu doesn’t work! Search on mobile doesn’t work!
Could you please update your question here: email
We can check your info and solved your issue together with you.
Thanks and regards!Sent you email 7 days ago, no replay has been received
Sorry so much for late response. Somehow we missed your email! We’ve sent you an email. Please help us check it! Thanks a lot!
Thanks for your support!
thank you so much for choosing our theme! Best regards!
Good Day Please note that when i make updates in the back end of website i have built it does not load or pull through when i check in a private browser
If you experience any issues or need support , please update your question here: email
We can check your info and we can solved your issue together with you.
How can it take you guys forever to fix a problem despite having paid for a support fee. Can you reply my email and fix the issue, pls
You said, email is the fastest way of rectifying issues on time but I have sent an email since last week and still you have not been able to sort the problem out. I still have 4 more months of support.
Please confirm your info so Our developer can work on your website
What info re you requesting for?
It is ftp info to we can connect your server. But we’ve worked via file manager pluign. Your problem already solved.
What Donation plugin are you using with this theme and does the current one allow Gift Aid?
We use ZoDonations plugin, has only paypal method. It doesn’t allow Gift Aid. Regards!
Since the last update the mobile menu (hamburger menu) does not work on www.gooddeedcharity.org, please advise.
If you experience any issues or need support , please update your question here: email We can check your info and we can solved your issue together with you. Thanks and stay safe!
Hi, is this theme updated and working properly? Because I see that at the bottom of each page there is this error :
Notice: ob_end_flush(): failed to send buffer of zlib output compression (0) in /home/spyropre/public_html/demo.spyropress.com/themeforest/giving/wp-includes/functions.php on line 4344
Let me know before buying it, thank you
i have purchased this theme from here but only menu bar is show and other things are not shown and working please tell me how to show erverything on website and zo donations is not active..
i purchased this theme but only menu bar is working, nothing else is working, how to show the complete site, also zo donations is not activating and regen thumbnail option is not there, please help me please
Hi,
Could you please update your question here: Open Ticket or email
Our supporter can check your info and we can solved your issue together with you.
…
I really appreciate your patience with this, should you need help with something else, please do not hesitate and let me know. Have a good day ahead!
Best Regards,
Questions? See our Knowledgebase and Support Center at Here
Hi. Do you have any screenshots of what your builder looks like? Or a live demo so we can test it out? Great looking theme but without knowing the builder its hard to purchase. Thanks
We are using Bakery page builder ( Visual composer )
Sorry late reply!
Dear , Does the template support Arabic and English at the same time as well ? When you make English as the default language in the template and then choose the display language Arabic change the direction of the template from right to left ?
Is it possible to refund and get the money back if we don’t like the theme after we purchase?
Yes, You can do it with refund envato policy
https://themeforest.net/page/customer_refund_policyNice to work with you!
If we purchase the theme, does it mean that we purchased the photos in the theme. I mean Is it legal for us to use the photos which are in the theme?
yes, you can do it, almost is free license images
best regards,
can visitors create campaigns ?
Hi
Our theme for now not support visitor create campaigns, only admin can do it
Thanks for your submisison
Hey guys, i have one pre-purchase question, we process credit cards offline over the phone so need to have a credit card offline payment gateway where customer can pay via card and card details can be saved on the admin side to process it later. can we do this ?
Hi
Yes, You can do it with selections custom payment ( you can update client payment via admin )
nice to work with you.
Best regards
i have checked the demo but only see paypal payment option, please kindly tell me how can i test this. and the credit card details will it get saved on the admin side so we can process it later?
hi
We have some extra demo may you like
http://demo.spyropress.com/#charitypluswp http://demo.spyropress.com/#givingwalk http://dev.joomexp.com/wordpress/wp-rescueThanks
I want to create another button instead of donate button. I want Be a Volunteer button for new page.
Hi
Yes, You can easy config it in admin theme option panel
Thanks for your submission
