Thanks! Let us know if you need any support.

Hi, thanks for your interest in Glacial. There is behind-the-scenes spam prevention included with the contact form, however it doesn’t currently include captcha – however this will be added in the future.

Hope this helps. Kind regards, CosmicLabs Support

Hi Suavedor, thank you for purchasing Glacial.

If you use Mailchimp to manage your email subscriptions you can easily set up auto-response emails. However, auto-response functionality is not currently built in to the email notification or MySQL subscription methods in Glacial.

If you’d like help setting up Mailchimp or would like us to add auto-response for one of the other subscription methods, please open a ticket on our support deak and we’d be glad to help!

Support desk: https://cosmiclabs.ticksy.com

Kind regards, CosmicLabs Support

Hi kinetic1,

Thanks for the kind words about Glacial, and thanks for getting in touch.

We’re sorry you’re having issues with our support desk – it’s strange that your purchase code isn’t validating. We’re not aware of any problems with the system, but will look into it.

Please try submitting another ticket, but don’t bother including your purchase code (it shouldn’t be a required field) – we can tell from here that you’ve purchased our item and are currently within your support period

Kind regards, CosmicLabs Support

That’s brilliant, thanks – just submitted now – thanks for the quick response too – really appreciate it.

No problem, we’ve received your ticket and will look into it shortly

Hi, thanks for purchasing Glacial. To change the size of the logo, open up css/style.css and look for the following code:

.section-main .title a.title-img img { max-height: 40px;

Change the max-height value to a larger size of your choice.

I hope this helps.

Kind regards, CosmicLabs

Wonderful, thank you for the quick response. I will look in to it now.

No problem, let us know if you need any further help

Hi Episode1,

Thank you very much for your interest in Glacial.

It is still being supported, and we have a new version in the works which adds some new features (the update mentioned as ‘coming soon’ in the change log was delayed – apologies for not updating the log – we’ll have those changes added before the next ‘big’ update).

It is possible to disable both the timer and the subscribe form – it’s just a matter of deleting the HTML code for each section you want to remove. Please get in touch at http://cosmiclabs.co.uk/support if you need any further help doing this.

I hope this has answered all of your questions.

Kind regards, CosmicLabs

Just a quick update – we have sorted out the confusion with the outdated change log for Glacial.

The changes which were mentioned have been applied, and the change log is now correct and up to date.

Thanks for pointing that out

Ok, fingers crossed you’ll sort everything out.

If you’re still getting errors, try right clicking on the page and click ‘Inspect Element’ (if you’re using Google Chrome). This will open the developer tools which can be helpful in pinpointing a problem.

Look in the top right hand corner – if there is a red cross somewhere it means there is an error on the page. Click on this and it will tell you what the error is and where it is occurring, which may help you solve the problem faster.

Let me know how it goes.

Thanks

Thanks for your continued support on this, The issue is more a server related issue than anything with the script, so thought I would add this here for anyone experiencing similar issues to check that your server is set up to support php…

Thank you for pointing that out to other users. Glad to have helped

Hi,

Thank you for purchasing Glacial

Please could you send me the URL to your site so I can take a look to see if there is anything which could be causing problems?

I’ve replied to your support email as well.

Thanks

I sent mail to you and now i will buy glacial.

I have received your email and will be in touch shortly. Thank you for purchasing Glacial

You’re welcome, i thank you.

Hi, thanks for the kind words and thank you for purchasing Glacial

Adding an extra block is definitely possible, but would require a few CSS tweaks to get it working properly. Feel free to get in touch with us at support@cosmiclabs.co.uk and we’ll walk you through it.

Thanks

Thank you

Hi Aldo,

Thanks for purchasing Glacial – glad you like it

To disable responsiveness, remove this line (line 9) from head section of HTML code, in the index.html file:

Hope this helps

Sweet, thanks.

Your templates are pretty good and the designer has a very good eye. You should make some more, I see you only have 3. We would buy.

Most of the templates we see online have the same type of design with silly icons and corny animations. Im sure you guys would come up with professional stuff.

Thanks for the nice words

We’ve got more templates on the way, stay tuned!

Hi Julia,

Thanks for purchasing Glacial!

Please get in touch with us at support@cosmiclabs.co.uk and give us the URL to your website, so we can find out what the problem is and give you more detailed feedback.

Thanks

Thanks – glad you like it

Thanks for sending us your site URL – the problem is that the countdown has expired.

This is a bug which was present in older versions of Glacial, and is now fixed in the latest version. Basically, if the countdown date is reached the page doesn’t load – which is the problem you’re experiencing.

To fix this, either update to the latest version of Glacial, or go into custom.js and change the countdownDate variable to some time in the future.

I hope this solves your problem – please get in touch if you need further assistance.

Thanks

It’s all fixed….....and FYI: The support from this author is fantastic!!

Thank you very much for the kind words!

Thanks – glad you like it

Hi,

Thanks for purchasing Glacial.

Thanks for pointing out this problem – we’ll issue an update to Glacial soon which will add this encoding as default.

In php/contact.php, near the bottom of the file, replace this line:

If you need further help getting this working or have any other questions, please contact us at support@cosmiclabs.co.uk for more detailed support.

Thanks

Thanks for a prompt response. Your answer was helpful, and with few changes it worked.

This is the correct form, so if anybody else have issues with this thing, you can just copy/paste this bit of code.

Anyway, great theme, keep up the great work!

Hi, thanks for clarifying that! I obviously wasn’t thinking straight when I removed those speech marks from the code I sent you – luckily you spotted it!

An update to Glacial is on its way soon which will add this code as default.

Thanks for the kind words

Hi, thanks for your interest in Glacial.

Unfortunately the YouTube videos won’t play on mobiles – instead the slideshow is displayed as you thought.

It is possible to have audio with the YouTube videos. In a settings file, you simply change a variable to un-mute the videos, and therefore a mute button is displayed on the site.

I hope this answers your questions. Thanks

Looks to be a problem with ??

Hi jontvrdik,

Thanks for purchasing Glacial.

Thanks for pointing out the live preview issue – that was my fault for moving the image files to a different location on the server, which stopped the slideshow from working – hence the constant loading screen. Re-uploading the images now – will be fixed shortly.

If your site suddenly stopped working, it was most likely because the countdown expired. Open up custom.js and make sure the countdown setting is set to a date in the future.

This is a known issue with the countdown script which makes the site load constantly when the countdown has expired – an update is coming soon which should fix the problem – please accept my apologies for the problems.

If you need further assistance, or are still having problems, please get in touch.

Thanks

Just submitted the update which fixes the countdown script issue – now if the countdown reaches zero, it displays zeros on the page instead of showing the never-ending loading screen.

Let me know if this solves your problem.

Hi selle,

Apologies for the delayed response – I’ve replied to your email.

Look for this code in style.css:

.backstretch:after { content: ’’; position: absolute; left: 0; right: 0; top: 0; bottom: 0; background-color: rgba(95,96,97,0.6); z-index: 100; }

.YTPOverlay { background-color: rgba(95,96,97,0); }

You can change the colours by editing background-color, or remove the filter by setting the opacity (a) to zero, for example:

rgba(95,96,97,0)

I’ll update Glacial to include clearer instructions for this in the documentation.

Thanks