Discussion on Glacial - Responsive Under Construction Template

Hi,

Thanks for your interest in Glacial. I have just completed a full browser test (including Safari/Chrome on Mac/Windows/iOS) of all the live previews of Glacial, and they all seem to be working fine and loading at the expected speeds.

Perhaps your network was going slowly at the time of testing?

Let us know if you continue to experience problems.

Thanks

Unfortunately the same, if direct page is open? Namely without loading symbol. Is it possible?

Unfortunately I’m not 100% sure what you mean (no worries about the English, I understand ).

It is possible to disable the preloader and remove the loading symbol, but users could see the page without all of the image content loaded. If you would like instructions to remove the preloader, please contact us at support@cosmiclabs.co.uk and we’ll explain it to you.

If I’m not answering the question you meant, please let me know.

Thanks

Hi imcre8tive,

Thank you for purchasing Glacial.

The preloader is set up to fade out only once the background video has loaded and begins playing. To help ensure this, there is a slight delay before the preloader fades out.

Because of this delay and the time for the transition to take place, you may lose a few seconds of the video.

To alter this, look for this code in the big section of JS at the bottom of index.html:

$('#bgndVideo').on("YTPStart",function(){
    $('.page-loading').delay(1000).fadeOut(1000);
});

Notice delay(1000).fadeOut(1000). This means that there is a one second delay (1000), then the preloader fades out over another second.

Delete delay(1000) and adjust the fadeOut duration (number of milliseconds in brackets) until you get the best results for your video.

I hope this helps

Let me know if you need further support for this.

Thanks

Thanks for the speedy reply. I have just tried this and I get the exact same issue as before. I reduced the timing to 0 to test the result, but it remains as it was previously.

any ideas?

Sorry to hear this didn’t help. I have searched this up, unfortunately the problem you mentioned is a limitation with the video background plugin used in Glacial.

In the version of the plugin used in Glacial, the video loses about 3 seconds, however in the latest version of the plugin this has been reduced to 1.5 seconds.

I ran some tests and found that the latest version noticeably loses less video, however it’s still not perfect.

To get the latest version, please replace the code in the js/jquery.mb.YTPlayer.js file with the latest code from this address: https://raw.githubusercontent.com/pupunzi/jquery.mb.YTPlayer/master/dist/jquery.mb.YTPlayer.js

I will issue an update to Glacial as soon as possible to include this latest file.

If the video you’re using is your own, you could try adding a 1.5 second gap at the start which may help solve your problem, but obviously isn’t the best solution.

I’m sorry I can’t be of more help, I have never noticed this issue before (thank you for finding it) – however I will continue to look into this to see if I can find a better solution or fix the plugin myself.

Thanks

ok great thanks for clearing that up. I will give this a go and let you know if I come across any other issues in the process.

Glad I could help too

Thanks

ok great thanks for clearing that up. I will give this a go and let you know if I come across any other issues in the process.

Glad I could help too

Thanks

Sorry another issue has arisen today. Turns out the email validation is now not working? It used to when I tested it before, but even after rolling back to the previous YTPlayer script, in case that caused issues, its still not working. Seem to get the spinning wheel and nothing happens.

I have set everything as it should be, I have hidden the forms and just have the notification form present, with the settings.php set as it should be for receiving emails. Any ideas?

Hi,

Sorry to hear another issue has occurred. Please can you let us know the URL to your site so we can investigate and find out what the problem is?

If you’re not comfortable putting your URL here, please could you submit a ticket at cosmiclabs.ticksy.com/submit/ where it will be kept private (don’t worry about putting your purchase code in).

Hopefull we’ll get this resolved ASAP.

Thanks

I am just in the process of testing where something went wrong, so will let you know how I get on. The original script is fine and works as it should, I am just adding css, html and php settings one by one to see where the break is. It seems ok where it is now for the moment, but just a couple of tweaks to make to the timing of the launch date and I think it will be back to working again!

Thanks for coming back so quickly again, if only other support was this efficient!

Thanks again