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My comment can be summed up to 3 Words…”Amazing Customer Service!!!”
I love it -Thanks…
So clear and well documented – 10/10 Stars !!!
Just one question. How can i get 4 instead of the 3 blocks in the “ABOUT US” Section… I need one more Is this possible?
Thanks and keep going…
Hi, thanks for the kind words and thank you for purchasing Glacial
Adding an extra block is definitely possible, but would require a few CSS tweaks to get it working properly. Feel free to get in touch with us at email@example.com and we’ll walk you through it.
I want to take glacial theme but does not open in mac and ipad safari. Open to very slow mac and ipad chrome. SS: http://i.hizliresim.com/l0W63X.png
Sorry for my english, thanks.
Thanks for your interest in Glacial. I have just completed a full browser test (including Safari/Chrome on Mac/Windows/iOS) of all the live previews of Glacial, and they all seem to be working fine and loading at the expected speeds.
Perhaps your network was going slowly at the time of testing?
Let us know if you continue to experience problems.
Unfortunately the same, if direct page is open? Namely without loading symbol. Is it possible?
Unfortunately I’m not 100% sure what you mean (no worries about the English, I understand ).
It is possible to disable the preloader and remove the loading symbol, but users could see the page without all of the image content loaded.
If you would like instructions to remove the preloader, please contact us at firstname.lastname@example.org and we’ll explain it to you.
If I’m not answering the question you meant, please let me know.
I sent mail to you and now i will buy glacial.
I have received your email and will be in touch shortly.
Thank you for purchasing Glacial
You’re welcome, i thank you.
I have just bought your template from Themeforest, and it works fine, but it is VERY slow to load. I have checked my internet connection and other sites work fine.
Is there any way I can speed it up?
Thank you for purchasing Glacial
Please could you send me the URL to your site so I can take a look to see if there is anything which could be causing problems?
I’ve replied to your support email as well.
Found everything very simple to amend for my use, however the one issue I seem to have is the video length being clipped. I couldnt see in the documentation about extending the clip length or anything, but it seems to clip and loop the video clip to around 34 seconds, from what I can guess.
I have a 37 sec clip I want to use, but for it to loop from the beginning to the end (as there are transitions on each to make a better loop)
Thank you for purchasing Glacial.
The preloader is set up to fade out only once the background video has loaded and begins playing. To help ensure this, there is a slight delay before the preloader fades out.
Because of this delay and the time for the transition to take place, you may lose a few seconds of the video.
To alter this, look for this code in the big section of JS at the bottom of index.html:
Notice delay(1000).fadeOut(1000). This means that there is a one second delay (1000), then the preloader fades out over another second.
Delete delay(1000) and adjust the fadeOut duration (number of milliseconds in brackets) until you get the best results for your video.
I hope this helps
Let me know if you need further support for this.
Thanks for the speedy reply. I have just tried this and I get the exact same issue as before. I reduced the timing to 0 to test the result, but it remains as it was previously.
Sorry to hear this didn’t help. I have searched this up, unfortunately the problem you mentioned is a limitation with the video background plugin used in Glacial.
In the version of the plugin used in Glacial, the video loses about 3 seconds, however in the latest version of the plugin this has been reduced to 1.5 seconds.
I ran some tests and found that the latest version noticeably loses less video, however it’s still not perfect.
To get the latest version, please replace the code in the js/jquery.mb.YTPlayer.js file with the latest code from this address: https://raw.githubusercontent.com/pupunzi/jquery.mb.YTPlayer/master/dist/jquery.mb.YTPlayer.js
I will issue an update to Glacial as soon as possible to include this latest file.
If the video you’re using is your own, you could try adding a 1.5 second gap at the start which may help solve your problem, but obviously isn’t the best solution.
I’m sorry I can’t be of more help, I have never noticed this issue before (thank you for finding it) – however I will continue to look into this to see if I can find a better solution or fix the plugin myself.
ok great thanks for clearing that up. I will give this a go and let you know if I come across any other issues in the process.
Glad I could help too
Sorry another issue has arisen today. Turns out the email validation is now not working? It used to when I tested it before, but even after rolling back to the previous YTPlayer script, in case that caused issues, its still not working. Seem to get the spinning wheel and nothing happens.
I have set everything as it should be, I have hidden the forms and just have the notification form present, with the settings.php set as it should be for receiving emails. Any ideas?
Sorry to hear another issue has occurred. Please can you let us know the URL to your site so we can investigate and find out what the problem is?
If you’re not comfortable putting your URL here, please could you submit a ticket at cosmiclabs.ticksy.com/submit/ where it will be kept private (don’t worry about putting your purchase code in).
Hopefull we’ll get this resolved ASAP.
I am just in the process of testing where something went wrong, so will let you know how I get on. The original script is fine and works as it should, I am just adding css, html and php settings one by one to see where the break is. It seems ok where it is now for the moment, but just a couple of tweaks to make to the timing of the launch date and I think it will be back to working again!
Thanks for coming back so quickly again, if only other support was this efficient!
Ok, fingers crossed you’ll sort everything out.
If you’re still getting errors, try right clicking on the page and click ‘Inspect Element’ (if you’re using Google Chrome). This will open the developer tools which can be helpful in pinpointing a problem.
Look in the top right hand corner – if there is a red cross somewhere it means there is an error on the page. Click on this and it will tell you what the error is and where it is occurring, which may help you solve the problem faster.
Let me know how it goes.
Thanks for your continued support on this, The issue is more a server related issue than anything with the script, so thought I would add this here for anyone experiencing similar issues to check that your server is set up to support php…
Thank you for pointing that out to other users. Glad to have helped
Pre-sales question. Is this theme still being supported? Current version says coming soon. Also is it possible to disable the countdown timer and subscriber form?
Thank you very much for your interest in Glacial.
It is still being supported, and we have a new version in the works which adds some new features (the update mentioned as ‘coming soon’ in the change log was delayed – apologies for not updating the log – we’ll have those changes added before the next ‘big’ update).
It is possible to disable both the timer and the subscribe form – it’s just a matter of deleting the HTML code for each section you want to remove. Please get in touch at http://cosmiclabs.co.uk/support if you need any further help doing this.
I hope this has answered all of your questions.
Just a quick update – we have sorted out the confusion with the outdated change log for Glacial.
The changes which were mentioned have been applied, and the change log is now correct and up to date.
Thanks for pointing that out
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