Hello as I can divide the header to add more items such as banners and date? ... Thanks in advance…
The support has been so slow that still does not solve a previous problem and is now unsupported … it’s a bad joke ….
“Unsupported” means that we won’t add any new features to the theme in future, but we still release maintenance and security updates. The theme is unsupported for half a year already.
Despite of it, we decided to help you and make customization for you to add Flickr icon to the header. For us it works, but we don’t know why it doesn’t work for you. Since it is customization, not included support, it takes longer to solve it. Our team will try to help you as soon as it will be possible.
With regard to your second question, please, submit another ticket with a sample sketch of the end result and our team will try to review it asap.
I just updated and lost all the formatting for my video posts… I used to just add the YouTube ID in a Meta box. The videos no longer appear just the video ID as text. Do i have to reformat ALL my video posts into Standard posts with the links? Are video posts no longer supported?
Could you, please, submit a private ticket and send us link to your site, your WP-login credentials and FTP access data? Our team will check on this issue tomorrow morning.
After adding an email to recieve msgs from the contact form in the contact us page, its not working!
I can send you screenshots of the mail added from backend in the contact options. and the error i recieved in the front end which says ” Unknown error, during message sending “
We just checked contact form in Glider theme and it works well. Messages are sent successfully and can be received.
Most likely, this is the problem of your server configuration. Please, get in touch with your server administrator to get help.
I want to remove “Hey people! Our name is Crumina team and let us introduce our new amazing Flat UI Theme – Glider” My site address is http://bollywoodjapan.jp
Simply edit the page, edit ‘Box:Call to action’ module with your content or remove it at all.
Best regards, Crumina
I tried to remove “Box:Call to action” to inactive sidebar. But still it has shown. I am brainless. So please tell me understanding easily.
You need to edit your page by clicking Edit page button on the top panel http://prntscr.com/bjvydg , and edit ‘Box:Call to action’ element in backend editor http://prntscr.com/bjvyn5 The same way you can edit the rest of elements on page. You can also look through Glider theme documentation to find more information on theme features and options here.
Hi! I’ve set up on contact page option, and correctly put address(SAPTAM International BG-24, RG CITY CENTRE, Motia Khan, Paharganj, New Delhi, Delhi).Google map can show a correctly point using this address. But on real contact page map is not shown. I selected a contacts page template. How can I do? “http://bollywoodjapan.jp/contacts-page/”
You need to delete Google map module from your Contacts page.It will fix the map. Also, please, make sure that you entered address in Options>Contact page options>Address on Google Map http://prntscr.com/bkcdwv
Just in case the issue persists after all changes, please, submit a ticket at our support center and provide us link to your site and your WP-admin login and password. Our team will take a closer look at this issue and will advise on it.
I need Help on choosing enough space host, Could you tell me how much space the theme needs itself?
The theme itself takes about 7MB, and the theme together with demo data takes about 300 MB.
just another question. I purchased the them and downloaded the full demo,
Does it needed to first install theme then run installer.php or directly run insteller?
You need to install the theme first. Please, follow steps described in this documentation article.
Can I completely remove YouTube links from theme?
I don’t need it and every time it tries to connect youtube takes some minutes
Please, send us link to the problem page to our email firstname.lastname@example.org . We will check more detailed what can be done about this issue.
Can you provide us with the updated VC and Layer Slider Plugins used with this theme? We have updated to the latest version of wordpress and it’s stopped working.
Sure! Please, send us an email to email@example.com and we will send you the plugins back.
I try to install, but there is issue That invalid css header, please help
Please, make sure you have unzipped theme package and upload only installable Glider.zip archive. Please, follow instructions on theme installation listed in this article http://crumina.net/glider-documentation/#glider-theme-installation
i’m already install by only upload glider.zip on folder THEME IN THAT FOLDER !, but during installation :
Unpacking the package…
Installing the theme…
The package could not be installed. The style.css stylesheet doesn’t contain a valid theme header.
Theme install failed.
This is unknown issue to us. Please, provide us with link to your site, your Wordpress admin login and password and your FTP access data. Our team will check on this issue more detailed. Our email address is firstname.lastname@example.org
Could you please update Visual Composer? It doesn’t work with the latest WP version. Thanks!
Please, send us an email with this question to email@example.com and we will provide you with the latest version of Visual Composer.
Any plans on updates the woocommerce files? thanks
Yes we plan to release a new theme version with updated woocommerce files in the nearest time.
Hello guys, since the last wordpress update …the module: news, box: 4 post from category, the photos is blurry or poor quality, how can I improve them ?, any clue … thank you in advance
Please, submit a ticket at our support center with link to your site, so we could check this issue more detailed. It would be also great if you provide us with your WP-login information and temporary FTP access.
Hi, I have installed the SSL cert but the theme has multiple warnings in the console like this, how can I fix this?: OTS parsing error: FFTM: invalid table offset
jquery.js?ver=1.12.4:3 Failed to decode downloaded font: https://www.linearofficefitout.ie/wp-content/themes/Glider/inc/icons/inc/font/crum-fontello.ttf?37809141
We have just responded your ticket on this question. Please, check it.
Hi, The logo appears blurry on mobile devices. Is there any way to fix this?
Yes please add logo image in double size into option field “Logotype image for Retina displays”. You can find that field in Options -> Main options Section
Hi, How can I display single portfolio items on pages like you have on the homepage demo. Is there a shortcode?
If you refer to this section http://prntscr.com/ei97i6 , it can be created with Box:Recent folio + description module in Page Builder.
Hi, when i use layouts in persian (right to left), rows not working on full width and diplays scroll bar in page.
Please, provide us with link to the problem page. We will check what can be done about this issue, but we don’t guarantee positive result since RTL support is not declared for Glider theme. You can send the link directly to firstname.lastname@example.org
I send the link with different email : email@example.com
Thanks. We just replied to you.
Thanks, problem solved.
just an other question:
when i set the site origin hero’s height, it not work.
It is not a theme native element, unfortunately we cannot advise on it. But you might want to direct this question to the site origin developers.
Hello you will update this template?... cheers
Yes,we plan to update the theme in the nearest time. If everything goes fine, it will be released next week.
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