106 comments found.
Hi there! On the next update, will you update the social media icon for Twitter from the bird to the X icon please? If not, can you show me how to change that icon out so it can reflect on the site? I can get the icon from the repository. I just need to know where and how to switch it out.
Hi there,
An update will be available very soon!
Thanks for your patience.
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Hi How can I change the Hamburger toggle icon color? Do you have a CSS code for this? Struggling to get that right.
Hi there,
You can add this CSS snippet in the customizer CSS tab, or in your child theme style.css file.
.hamburger-icon .line{
background-color:black!important // change the color here
}
Kind regards.
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PRESALE QUESTION
Hi there, lovely modern theme – filled with parallax, love it! Regarding the ticket system:
- Is there an in-built payment system compatible (for tour dates) with belgian payments systems (bancontact, paypal, visa/master card)? How does it work? When clicking on ‘buy tickets’ it doesn’t provide a demonstration on the buying journey (with number of tickets, etc).
- Is the theme compatible with eventbrite plugin – A platform that manages ticket booking)? This is an alternative ticket system, that would allow us to feature several events.
Thanks!
Hi there,
I’m glad you like it!
The Buy link can be linked to any external platform URL such as ticket master, Bandsintown, etc…
Alternatively, you can also display your Bandsintown tour dates directly using our Bandsintown widget
There are no specific styles or features dedicated to Eventbrite but you should be able to embed it into your website easily using a 3rdparty plugin or an embed code provided by them.
I hope it will help.
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How long do you get updates ( not support ) after purchasing this theme? I can’t put in a ticket because my support is up and my site has critical errors after almost exactly 1 year. Are we forced to purchase support every year if we continue using this theme?
My host is saying “Wolf WPBakery Page Builder Extension only works for verified customers who purchased a theme from the WolfThemes team. Please enter your theme purchase code in the plugin settings to unlock all features.” – does this expire after a year?
Hi there,
You don’t have to purchase support extension. Simply activate the theme extension using your purchase code as explained here: https://wolfthemes.ticksy.com/article/13268/I hope it helps.
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I get a critical error of the WPBakery plugin: This plugin failed to load properly and is paused during recovery mode.
Hi there,
First be sure that everything is up-to-date and you have at least PHP7.4 installed on our server.
This is difficult to help without any further details. First be sure that your WordpPress installation, the theme and all plugins are up-to-date. For more help, please post a ticket in the support forum with screenshots, your website URL and a temporary login access. It will be much easier to help you there.
We will reply as soon as possible. https://wolfthemes.ticksy.com/Kind regards
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will you ever support Elementor? Wpbakery is killing my hosting….
Hi there,
I am focusing on new themes that supports Elementor at the moment.
But this is something I have in mind for future updates.
All the best.
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Thanks!
Is there a way to turn off the page transitions? More specifically the black overlay that slides in from left to right whenever changing pages?
Hi there,
You can remove the transition in the customizer > loading tab.
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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Question, I purchased the theme, and was able to install the slider, but the slider if off to the right hand side. I have tried centering the content inside the collum settings, but that has not worked.
Hi there,
Please post a ticket in the support forum with screenshots, your website URL and temporary login access.
We will reply as soon as possible. https://wolfthemes.ticksy.com/Kind regards.
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Hey there, is there a way to change the color of the glitch from red to something else? My client wants it to be glitch but black instead of the red. Thanks.
Hi,
You can try to add this CSS snippet in the customizer CSS tab, or in your child theme style.css file. It should change the red color in the glitch effect to black. But they are other colors involved as the effect is pretty complex. For more customization it will be a paid service.
.glitch__img:nth-child(5) {
background-color: #000; // <- your color
background-blend-mode: #000; // <- your color
animation-name: glitch-anim-flash;
}
I hope it helps.
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Thank you. Your code worked! It looks great and thanks for your speedy reply.
Good morning, one more thing…
How can I make the mobile menu show up on mobile because it shows the hamburger icon but when you click it, the text doesn’t show up (it’s a white font on a white background) and I don’t see any options in customize to change it to a black font on a white background. Please see the attached screenshot
https://www.dropbox.com/s/gmy49tsggfrvb60/IMG_0788.PNG?dl=0This is difficult to help without any further details. Please provide a screenshot of the issue, your page URL or even better, please post a ticket in the support forum with screenshots, your website URL and a temporary login access. It will be much easier to help you there.
We will reply as soon as possible. https://wolfthemes.ticksy.com/
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Hi, I’m looking at Glytch and Phase themes, which both look great. As a developer are there any key functional differences that you could point me to to help us make a decision on which theme to go for? Many thanks, Antony
Hi there,
Thanks for your interest in my themes. The main difference besides the design is the “label” functionalities in phase (artist post types etc.).
I hope it helps.
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Ah thanks for your quick replies. We’re actually a single band …is Glytch more suitable or can both be used for this?
...in Phase, would a band member be set up as an artist?
Yes, you can use the artist post type for band members. I recommend choosing the design you like the most 
I hope it helps.
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hi, I haven’t bought the theme yet (which looks great) and was wondering is it possible to stream audio files, via the ‘releases’ elements, that are hidden or do they have to be mp3s etc embedded in the page and therefore easily downloadable by visitors? Many thanks, Antony
Hi there,
It’s possible to use the player included in the theme to stream an audio feed, but it would requires some customization.
If you’re worried about the mp3 files being accessible in the source code, you can choose to play track samples, or lower resolution songs and then sell your high quality audio file via the shop feature.
I hope it helps.
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The mobile menu in the demo pages is blank on iPhone. Is there an issue or is it just missing?
Hi,
Thanks for letting me know! I will look into it.
Kind regards
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Dear Support Team
After a recent theme update, I found that the menu items no longer appearing on iPhone XS MX. I confirmed and checked the same issue with theme demo through https://appetize.io/
https://ibb.co/ggvjrJj https://ibb.co/QDj6mPK https://www.roxburyhfx.com/Could you please help?
The theme seems to break with the latest wordpress update or maybe theme builder. I use an old back up and it works fine. I go back to current it breaks. I haven’t touched it but the only thing that happens with a managed wordpress host is that it updates wordpress?
& yes I tried removing all plugins
Hi there,
The theme has been tested and works fine with the latest version of WP. The issue must come from something else.
Be sure that all your plugins and the theme are up-to-date.
This is difficult to help without any further details. Hi there,
Please post a ticket in the support forum with screenshots, your website URL and a temporary login access.
We will reply as soon as possible. https://wolfthemes.ticksy.com/Kind regards.
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I have the Glytch template since 2 months and I have been working on it to launch my website this week… I was shocked that the website went down and I contacted the web host (Bluehost) and they tried to help me many times, but it was stated that the template has an issue and it’s vulnerable to hack. Note that I have no edited any script/code in the theme, nor I costumized it. It was working until the last update… What’s the issue here? My website is down and can’t use it.
Hi there,
Is your WordPress installation, the theme and all plugins up-to-date? It is always easy to blame the theme, but I don’t see any way how your website could have been hacked via the theme or the plujgin included in it. It has probably occurred via an insecure 3rd party plugin or an out-of-date WP version.
This is difficult to help without any further details. For more help, feel free to post a ticket in the support forum with your website URL and login info and even your FTP login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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Hello! will Telegram and discord appear in the “social” listing?
Hi there,
Thanks for the suggestion. This is something we may add to a future release.
Kind regards
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Hello I have a quick pre-sales question please, what is the name of the font used on the letters in the “Yellow” Slideshow? Thank you in advance
Hello,
I don’t remember but all assets are referenced in the theme package.
I hope it helps.
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That’s the thing sorry, I haven’t purchased the package yet, I know this is asking a lot but is there any way you’d be able to check the package and let me know please? I apologise for asking for such an arduous request but if you could help me out I would greatly appreciate it and I would not hesitate to leave very positive feedback! Thank you in advance.
I hope it helps.
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Thank you so so so much you have no idea how much you’ve helped me! How do I leave a review?
You’re welcome.
You must have purchase the theme to leave a review
Kind regards
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hi when is the next update – i have an issue with js composer
Hi there,
Please send me an email to help@wolfthemes.com
Kind regards
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WPBakery Page Builder ($46) Revolution ($26)
are these two included in there right ?Free of charge ?
After theme is purchased
yes! more info here
https://wolfthemes.ticksy.com/article/12629/I hope it helps.
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I bought this theme, loved it. busy building a site for an artist. Updated the website and now all pages are blank black screens. I dont understand. I updated server issues, no change. I deactivated all plugins and did one by one, NO change.
What is the problem here, can anyone help!! we launch new music this Friday.
Hey there,
This is difficult to help without any further info. First be sure that the theme and all plugins are up-to-date. Please share your website URL and/or screenshot of the issue.
The best for getting help is to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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Hi As mentioned I updated the theme last night. The website is www.phfat.com
I dont have support on this theme anymore, and with only an update on the theme done after i last worked on it in March 2020, with no issues and on update this error…I dont think its fair to pay $49 for it again?
I really need help here.
Its almost like i see a Black Screen of Death…my nerves
Did you update WPBakery Page builder, the extension plugin and all plugin as well?
Please send me a temporary login acess to help@wolfthemes.com
yes updated the WP Bakery Builder too. I have sent details to your email.
Sorry guys any feedback on this? I am under immense pressure due to this “blackout”
I remember seeing this abs it indicated “false”. I will go check and revert
i now have this error >> Fatal error: Uncaught Error: Call to undefined function wp_body_open() in /home/f4830473/public_html/wp-content/themes/glytch/header.php:26 Stack trace: #0 /home/f4830473/public_html/wp-includes/template.php(704): require_once() #1 /home/f4830473/public_html/wp-includes/template.php(653): load_template(’/home/f4830473/...’, true) #2 /home/f4830473/public_html/wp-includes/general-template.php(41): locate_template(Array, true) #3 /home/f4830473/public_html/wp-content/themes/glytch/page.php(17): get_header() #4 /home/f4830473/public_html/wp-includes/template-loader.php(77): include(’/home/f4830473/...’) #5 /home/f4830473/public_html/wp-blog-header.php(19): require_once(’/home/f4830473/...’) #6 /home/f4830473/public_html/index.php(17): require(’/home/f4830473/...’) #7 {main} thrown in /home/f4830473/public_html/wp-content/themes/glytch/header.php on line 26
Any light on this error?
hi there if this update error cant be sorted today, I will have wipe this theme off the website and use another. I really need feedback on this. I understand that you may be busy or occupied with other requests as well, but I need to make a call and therefore your feedback. I trust you understand.
Is your WordPress installation up-to-date? (5.5+)
Geez, That fixed it, should have checked there first. I am very relieved. Thank you!
Its all sorted
not done yet, WP Bakery is not working at the moment and I cannot see the plugin update screen for theme plugins.
You can update using the packed zip file:https://wolfthemes.ticksy.com/article/11671/
I hope it helps.
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I did do the deactivate / delete and reinstall process as per the article, but still WP Bakery is not working at all. I also cant see “Install Plugins” under appearances anymore as mentioned in my previous message.
I am sorry to say this, but this is very frustrating at the moment and i only updated theme.
guys i really need help here. I literally have the artist with me and need to just get the pages up. WP Bakery is not working at all even though its installed and activated
Please understand that we give priority to customer with an active support license.
However, I would like to help you but I only have your website URL and no other info.
It would help if you could send me your login info by email or at least a screenshot of what’s no working.
As you can see in the demo, everything should work correctly if WP, the theme, and all plugins are up-to-date. https://preview.wolfthemes.live/glytch/landingKind regards
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Whilst i do understand what you mean by support license, I need to bring to your attention that I did nothing on the website other than uploading your new theme version. I appreciate the help today, but there is just no complete result?
WP Bakery is not working on the site at all. Again I only updated your theme.
I have emailed login details to you twice. Is it not perhaps in your spam folder?
I do not understand why i get referred to your template demo page, when i have problems with the update.
Your theme indicated: > Update to a later PHP version – i did so to php7.3
> Increase the memory from 40MB to 256MB – i did so in the FTP
>You asked if i updated the plugins – I did so
> Appearance / Plugins required is now missing
> All theme plugins are activated
> you sent me an article on how to delete WP Bakery and update with JS-Composer from a ZIP folder – i did so.
If you are unable to receive my emails can I please ask that you send me an email to mariusvdw1969@gmail.com so that I can reply to you with the details. Cause for some strange reason you are not getting mine.
I really need help. The artist is launching his music tomorrow night at midnight and I have a mountain of changes to do.
I received your email, thanks.
There is a javascript error in your admin preventing the page builder to work correctly.
only one instance of babel-polyfill is allowed /wp-content/plugins/wordpress-seo-premium/js/dist/commons-822.min.js?ver=8.2.2:1
It seems that your issue is related to a third party plugin. It looks like two plugins are enqueuing the same file causing the bug.
Try to deactivate all your plugins and activate them one by one to find out which one is causing this. ( Please note that we don’t provide support for 3rd party plugins. )
I hope it helps
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The problem seems to have been the Essential Grid plugin. I am eternally grateful Thank You Thank You Thank You!
Glad we could finally figued this out. 
Kind regards
