21 comments found.
Give me my money back
Hi,
Please open a ticket on our support desk and our team will gladly install the demodata for you and will explain how to do for future referance. https://9theme.ticksy.com/tickets/ ThanksI have a serious problem, the theme does not install, I will give you one advice, when you create something, you should be more careful and responsible. Tomorrow is Sunday and I have to wait 2 days for your answer?
Hello there,
Thanks for reaching out.
Sory to hear that inconveniance. Our support team usually get back to tickets within 12 hours depending on the tickets on the queue and timezone we’ve located.
Please open a ticket on our support desk and our team will gladly install the demodata for you and will explain how to do for future referance.
Thanks
I bought the theme but I can’t find the license key code
Hi,
Please open a ticket on our support desk and our team will gladly install the demodata for you and will explain how to do for future referance. https://9theme.ticksy.com/tickets/ ThanksHello guys! I now want to buy this theme and have a few more questions please, I read the comments and mostly your customers have problems.
1. Why does your topic have up to 140 requests? it’s heavy.
2. Which product filter plugin are you using? Or do I have to install any plugins for this?
3. Do you have any plugin to make the popup or do I need to add some plugin for it? Or should I use Elementor pro?
4. Is it compatible with wp rocket?
5. Can I edit 100% of everything with Elementor?
6. How timely are you responding to customers?
7. If the theme has any problems after a future update or something else, are you willing to help the your customer? thanks
Hi,
Please open a ticket on our support desk and our team will gladly install the demodata for you and will explain how to do for future referance. https://9theme.ticksy.com/tickets/ Thankshi
Before i use this on domain i need to demonstrate on localhost. After i use license key for localhost demo can i use same license key for production domain?
Hi there,
Thanks for reaching out.
You can use your lisense code as many time as you want on local host. There is no limitation. You can just use your lisense code on one single live domain as per envato regular lisense policy. In case help is needed, such as you want to move your live domain in the future, please fell free to submit a ticket on our support desk and our team will gladly help you out with your issues.
Thanks
Thank you
You’re welcome.
Have a nice day!
Hllo guys! I have questions before purchasing: 1. I wonder how compatible PolyLang for woocommerce is with the theme? 2. Is this theme compatible with Wprocket cache plugin? 3. Is this theme compatible with yoast seo plugin? 4. Is it fully possible to build a website on this theme with Elementor? 5. How long after purchase can I get my money back if it’s not what I wanted? thanks!
Hi there,
First off, thank you for your interest.
1, 2, 3 -) Yes, the theme is compatible with the four plugins you’re referring to.
4 – ) The theme has been build with Elementor Page Builder.
5 – ) There is actually not a limited period for refund request. Envato has a customer refund policy so as long as your request is submitted based on the policy, you’ll be fully refunded for sure.
Thanks
Thank you very much for the timely reply, As for the mega menu, it is interesting how exactly it is created in your theme? And the second question: is it possible to show me a free demo?T o better look at the details before buying . thanks
Hi,
As for the mega menu, it’s built with elementor. Example:
https://prnt.sc/eLa2sbUrjgTM https://prnt.sc/JUpzRj0gNADkRegarding the second question, it is unfortunately not possible to share a free demo. Really sory about that.
Thanks
thank you so much! And the last question please: Now if I buy this theme and install it on a test domain and then remove it and install it on my real domain, will I be able to do that? Because of the license?
?
Hey,
Sure, you can use your lisense on your test domain and when you’re done, you can easly disconnect your lisense code from your current domain and then you an use it on your actual domain without any problems.
Thanks
Welcome … Is it possible to customize the mobile side menu, such as adding login to the menu and deleting the parameter converter?
Hi
Yes Possible, you can hide/show every part of the theme with Elementor or Theme Options
Regards
Does your Goldsmith theme work with RankMath Business SEO plugin? My web needs to display hundreds of jewellery products but not for sale, only for presentation. Can I disable the price and ‘add to cart’ functions for my presentation products?
Hi
If this plugin work with WP and WC standarts also will work with our theme
Edit with Elementor is not loading pages. /var/www/html/naari/wp-content/plugins/elementor/app/modules/import-export/module.php::695 Anyone having the same issue?
Hi there,
Thanks for reaching out.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and our dedicated support team will help you out.
Thanks
hello. I bought your theme and installed it. But I got an error. It’s probably because of the woocommerce version update. can you solve it?
messageYour theme (Goldsmith Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
templates
goldsmith/woocommerce/cart/cart.php version 7.0.1 is out of date. The core version is 7.4.0, goldsmith/woocommerce/global/quantity-input.php version 7.2.1 is out of date. The core version is 7.4.0,
Hi there,
Thanks for reaching out.
Sure. Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and our dedicated support team will help you out.
Thanks
Hi guys, when I try to install the theme there is an error saying that it was not possible to unzip the theme and the style.css is missing. Can you help me?
Hi there,
Thanks for reaching out.
You most probably uploading the whole theme package. Please make sure you’ve uploaded the installable theme zip file only.
Or, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Thanks
I cant active my purchase code on new website while i deleted old website
Hi there,
Sory for the delay as you may heard Turkey hit by two different earthquakes in one day with magnitudes of 7.8 and 7.5. Our whole team is realy go through very hard times so the response time can be a bit longer than expected.
Done, please give another try again.
Thanks for your understanding.
Hello Sir. I hope you doing Well, I Recently Purchased gold Smith Theme. I Download this theme On What press. But This Theme Is not working.
can you guide me you how can I resolve this issues
Hi there,
Thanks for your kind and hope you’re doing fine too.
We just tested it to make sure once again but couldn’t see any problem.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and our dedicated support team will help you out.
Thanks
Hello Dear,
How are you? I hope you are doing well. Please, tell me: when I delete the Goldsmith theme on one domain, can i apply this theme to another domain with the old Linces code?
Hi there,
Thanks for reaching out.
Yes, sure you can. Once you disconnect your lisense from your pevious domain, you can use your lisense code on your new domain. If help is needed, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Thanks
Hello how are you? First, congratulations on the portfolio. I’ve been following your work for a while and I noticed that the “Styler” theme had a notable usability upgrade (ajax, animations, functions, and more…). I would like to know if the themes “GoldSmith and Wooma” (which seem to share some functions with Styler), will have these same “upgrades” of improvement in a not so distant future? Because they are at a great price for my currency (1 USD = 5.20 BLR) and I am interested in purchasing one of them. I look forward to it with enthusiasm. Hugs.
Hi there,
Thank your for your kind and hope you’re doing well too
The three of the WordPress themes you’re referring to are WooCommerce based theme and we keep developing them based on mostly asked requests we get from our clients. If you like to have a specific feature, you may post it here and if that is possible to be done, we’ll gladly add it in the next update for you
Enjoy your weekend
Hi, I’m fine too, thanks.
So, I’m not a developer, just an enthusiast and basic user of WP and WOO. I’m going to list what would be just some improvements on the front that “I noticed” and could be useful for you.
For example, the “lightbox/overlay” of the sliding sides disables page scrolling in the “styler” and focuses on the open popup, not on others; When adding a large list of products (10+ e.g.), the cart and wishlist from the “offcanvas menu” on the left opens normally and the one on the right opens, but does not scroll its content down, hiding the buttons; Another point is the “login/signup tab” on my account and multi-step checkout pages, which do not toggle.
Note: I accessed the themes using Chrome on PC and android phone (direct link without envato iframe).
I wish you a great weekend and a great new week.
Hugs.
Hey,
Thank you. We’ll take those requests into consideration for the next updates.
Thanks
Very confuse – seem elemntor ask for paid version to use woocmmerce widgets, how I can edit this theme using elemntor with woocmmerce and products? And what about RTL, do you have support?
Hi
You don’t need Elementor Pro ( No pro features are used in the theme, if you want to use all the features of elementor, you can buy Elementor pro )
Yes our all themes supported RTL
Congratulations GLWS
Thank you very much!
Great Work,Congratulations GLWS
Thank you very much!
Great theme!
Thank you very much!
Repsonsive WooCommerce Themes Collection : https://themeforest.net/collections/11054219-responsive-elementor-woocommerce-themes/