105 comments found.
Hello guys. A pre-purchase question: Can I put more than one image per property? Is it also possible to put videos? Thanks!
Hello,
Thank you for contacting us!
Absolutely! It is possible to add the image gallery and video to the Single property page https://goodhomes.themerex.net/properties/multi-family-house/
Regards.
Is the theme compatible with wordpress version 6.1.1? Thank you
Hello,
Thank you for contacting us!
Sure. The theme is compatible with WordPress to 6.1.1. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Hi Guys, After updating trx_addons to latest version google maps are not working/loading anymore. When I roll back from 1.71 to 1.6 maps are working fine.
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
How this template can act as listings, so the user can post thier rent property to make it available for search for public to see, and send inquires
Hello,
Thank you for your interest in our theme!
It sounds like a fantastic idea, but we do not have such a feature. To have it implemented an additional plugin is required. You may try using a plugin with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Is the theme compatible with wordpress version 6.0? Thank you
Hello,
Thank you for your interest in our theme!
We are still testing Wordpress 6.0 version with our themes. So far, no issues were found. Feel free to upgrade the core. In case you come across any difficulties, our Tech support team will be glad to assist you at https://themerex.net/support
Regards.
Hello, how do I change the property search elements?
Hello,
Thank you for getting in touch with us!
Our support assistance is provided via support tickets only. Please create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you.
Regards.
Do you folks plan on putting out any updates for the theme? It’s been about a year since your previous release… and we’re starting to run into some compatibility issues with WordPress & plugins.
Hello,
Thanks for contacting us!
New theme update (v1.3.4) is almost ready and will be available in short while.
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body. Our Tech support team will certainly help you.
Thank you.Hi, I’ve added some custom CSS to this theme and it is not applying.
Hello,
Thank you for contacting us!
Could you please clear the cache on the site and in the browser and try again? To check if the code was added correctly, the Tech support team has to access the Dashboard. Please submit a support ticket at https://themerex.net/support/. Thank you!
Regards.
Please note that we could not replicate any issues on our end. However, we highly value our customers’ requests and understand your need for assistance. To get more details on how to obtain support, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/
Regards.
Good morning, Can I update the theme and wordpress core at the last version?
Hello,
Thank you for contacting us!
Sure. Please use Themerex Updater plugin allowing you to update the theme and all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: http://goodhomes.themerex.net/doc/#getting_started_theme_update
To ensure full compatibility with WP 5.8+ we recommend installing Classic widgets editor plugin – https://wordpress.org/plugins/classic-widgets/
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
To change itens in search form, open the file: tpl.widget.properties_search.php
Hello,
Thanks for the heads-up!
Our Tech support team will be glad to assist you with any questions you have. Огые submit a support ticket at https://themerex.net/support/. Thank you!
Regards.
Hi, is the theme available to change the ’$’ to other types of money. We are in south america and we sell on dollars and national currency as well
Hello,
Thank you for your interest in our theme!
Sure. The currency is easily set in the admin panel in Property Options – http://prntscr.com/11x045h
Regards.
Support
Themerex Portfolio
Website
Thanks ! That means I have the possibility of easily set the currency on each property? Some properties are priced in dollars and others in national currency, that’s why my question
You are right. You can set the different currencies for the properties.
Regards.
Support
Themerex Portfolio
Website
Hi, we noticed that this theme is only compatible up to Wordpress 5.3. Is that correct? We are using 5.7 and need to know if this theme is appropriate. Thanks so much.
Hello,
Thank you for contacting us!
We have updated WordPress to 5.7 and found no visible issues. Just ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://goodhomes.themerex.net/doc/#getting_started_theme_update
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Support
Themerex Portfolio
Website
Thanks so much Christine 
You are welcome! Have a great one!
Support
Themerex Portfolio
Website
Hello can you help on this ? I have searched every place possible. Remains two words that need to be translated and I can’t manage to do it. I’m loosing the rest of my hair. I can’t manage to find where to translate READ MORE.
I dit it in po files from js composer—> not ok In the module itself—> not ok In the theme translation—> not ok In the template php file from js composer—> not ok In the wp content language folder—> not ok
These are the last two words I need to translate to complete the job. You’re help would be much appreciated. Thank you
Hello,
Thank you for choosing our theme!
Please edit the .pot file to translate/edit the ‘READ MORE’ text https://prnt.sc/1012viw – http://goodhomes.themerex.net/doc/#theme_translation
For further questions, please submit the ticket at https://themerex.net/support/ to get a qualified help from our support team.
Best Regards.
Support
Themerex Portfolio
Website
Thanks for your answer. That’s what I did (word is translated using the POedit method) as explained in my first message. But it’s not working at all. This is the last word to be translated and I can’t manage to have it done…
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Support
Themerex Portfolio
Website
Hello Can you help on this ? I have modified color scheme (shades of blue) but the colors are not applied. I have checked everything possible and the color remains the default one (pink red). Have I missed something ? http://www.solucio.be/tournai1/ Thanks for your help !
Hello,
Looks like you have managed to channge the colors to blue. If the issue persists, you may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if it can be solved without support renewal.
Regards.
Support
Themerex Portfolio
Website
Yes indeed color scheme is set up to blue colors but the scheme is not applied on the website. I will send a message using the support. Tx
You’re welcome!
Support
Themerex Portfolio
Website
HI. I have downloaded the theme from Envato Elements. Can you point me to the option or a way to edit the item options of properties etc.? I also do not need all functionalities like city or country search. So again.. how and where to get rid of this? 
Hello,
Thank you for getting in touch with us!
You can edit properties in the admin panel: Properties > All Properties > Edit – https://prnt.sc/wi5m3g
In case you have any further questions, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/ and get the information on how to purchase support. We are not able to provide support assistance for the items downloaded on Elements.
Regards.
Support
Themerex Portfolio
Website
Hi, we use trought our envato elemnts account your theme for a project and we have a little question: is there any way to remove the values “neightborhoods, country or state” from all the properties search boxes??? Thanks a lot.
Hello,
I would love to help you. But according to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. To get more details on how to purchase support, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/
Regards.
Support
Themerex Portfolio
Website
Is there an update to the theme, looks like the last one was in 2019?
Hello,
Thank you for contacting us!
Currently, we are planning an update, including Themerex Updater plugin in the package, so you could update the theme and all the bundled plugins whenever a new version is released directly in the Dashboard. But the testing process will take some time. For this reason, I am not able to provide the exact date of the release.
For now, we recommend all our customers update all the bundled plugins, the latest versions of which they can always request by submitting a support ticket at https://themerex.net/support/
If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body. Our Tech support team will certainly help you.
Regards.
Hi. If we use the wpbakery Properties element to place a grid of properties in a page, can we add paging to it? Or does paging only happen on search results. Thanks.
Hello,
Thank you for contacting us!
To have this feature implemented additional customization of the source file is required. If there is a need, our Customization Studio would be glad to help you with it. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support.
Regards.
Thank for the response. So i’ve we wanted to list all our properties in a grid on the home page, with paging, is there another way to do this? other than that Properties element in WPBakery?
Please get in touch with our Customization Studio using “Get a Free Quote” option in our Help Desk at https://themerex.net/support. They will certainly provide you with a solution.
Thank you for understanding!
Thanks again Christine
You are welcome! Have a great day!
When I upload the theme, it keep saying “The link you followed has expired.”
pls help
Hello,
Thank you for choosing our theme!
The error you get means that upload_max_filesize on the server is lower than required. Please increase it to 32M.
Alternatively, you may upload the extracted theme folder to wp-content/themes directory via FTP. Then activate the theme in admin -> Appearance -> Themes.
Please use these instructions to fix “The Link has expired” issue: https://themerex.net/wp/the-link-you-followed-has-expired-when-installing-a-wordpress-theme/
If you have any difficulties, please feel free to submit a ticket at https://themerex.net/support/ Our Support Team is always ready to assist you and resolve all the problems.
Regards.
Hi… I’m waiting for theme update. Do you know the publication date?
Hello,
Thank you for contacting us!
Currently, we are preparing a release, but the testing process will take some time. For now, please update all bundled plugins to the latest version.
Our Tech support team can send you the updated plugins. Just submit a support ticket at https://themerex.net/support/. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
