40 comments found.
Hello,
after activating a child theme of the good-wine-shop I have a white screen.
The function good_wine_shop_remote_get() does not exist in the backups. Restoring a backup was unsuccessful.
It is about my shop: wein-hilgert.de
What now?
Fatal error: Uncaught Error: Call to undefined function good_wine_shop_remote_get() in /kunden/hilgert-wein.de/start/wp-content/themes/good-wine-shop/includes/utils.php:1014
Stack trace:
#0 /kunden/hilgert-wein.de/start/wp-content/themes/good-wine-shop/includes/wp.php(585): good_wine_shop_fgc(‘http://themerex...')
#1 /kunden/hilgert-wein.de/start/wp-includes/class-wp-hook.php(288): good_wine_shop_query_add_key(‘Good Wine Shop’)
#2 /kunden/hilgert-wein.de/start/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
#3 /kunden/hilgert-wein.de/start/wp-includes/plugin.php(453): WP_Hook->do_action(Array)
#4 /kunden/hilgert-wein.de/start/wp-includes/theme.php(2749): do_action(‘after_switch_th…’, ‘Good Wine Shop’, Object(WP_Theme))
#5 /kunden/hilgert-wein.de/start/wp-includes/class-wp-hook.php(286): check_theme_switched(’’)
#6 /kunden/hilgert-wein.de/start/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
#7 /kunden/hilgert-wein.de/start/wp-includes/plugin.php(453): WP_Hook->do_action(Ar in /kunden/hilgert-wein.de/start/wp-content/themes/good-wine-shop/includes/utils.php on line 1014
Hello Vinosaurus! Looks like you need to update plugins in your installation. Please submit your request directly to https://axiom.ticksy.com/ and we will provide you with further assistance.
Hi there, I am looking to buy a theme for my wine shop. I have a few questions about this theme.
1.Does it have the possibility to add a search bar for searching wine products? It would be good if it had a predictive search with preview wine images while typing in the search box.
2. Does it also have a price filter and other filters for the wine shop?
Hi,
Thank you for your interest in our theme!
1.There is search available in the header, you can also add Product search widget on other pages. Unfortunately, ajax search is not available in the theme.
2. Absolutely! Shop is built with WooCommerce plugin, it offers price filter and other filters as well.
Regards.
Thank you for the quick response, best regards 
You are welcome!)
hi there! after several months of working perfectly it appeared an error on top of the website and wordpress admin aswell:
Warning: count(): Parameter must be an array or an object that implements Countable in /srv/psa05/......./httpdocs/wp-content/themes/good-wine-shop/includes/lists.php on line 395
we updated all plugins as wordpress too (now running version 5.0.3). The only plugin without update is the WPBakery Visual Composer.
can you help us out?
best regards
Hello,
The error is related to PHP version you are using (7.2). Please downgrade it to 7.1 or 7.0 to fix the problem. If you can’t switch to lower PHP version, please submit a ticket at https://support.themerex.net/ and our support team will provide you with the solution.
You can also get the latest version of WPBakery page builder via ticket system. Thank you!
Best regards.
Thanks! For submitting a ticket (in my case) do i have to renew my expired support for $41.13?
You are welcome!
Please choose “_Presale questions” category – it doesn’t require support renewal.
Regards.
thanks!!!!
You are welcome
Hi,
I am trying to download the demo data but getting error messages: Error load data from the file ‘http://demofiles.axiomthemes.com/good-wine-shop/default/users.txt'. Please, try again!
Error load data from the file ‘http://demofiles.axiomthemes.com/good-wine-shop/default/theme_mods.txt'. Please, try again!
Error load data from the file ‘http://demofiles.axiomthemes.com/good-wine-shop/default/theme_options.txt'. Please, try again!
Error load data from the file ‘http://demofiles.axiomthemes.com/good-wine-shop/default/widgets.txt'. Please, try again!
Error load data from the file ‘http://demofiles.axiomthemes.com/good-wine-shop/default/ess_grid.json'. Please, try again!
Error load data from the file ‘http://demofiles.axiomthemes.com/good-wine-shop/default/woocommerce.txt'. Please, try again!
Error load data from the file ‘http://demofiles.axiomthemes.com/good-wine-shop/default/uploads.txt'. Please, try again!
Hi,
Thank you for choosing our theme!
The error means that your server settings do not allow to upload files from external URLs. Please contact your hosting provider and ask them to set “allow_url_fopen” to On and reimport demo data.
Alternatively, you can upload demo.zip file to your theme folder. Please check this link for detailed instructions: http://goodwine.axiomthemes.com/doc/#getting_started
If the issue persists, please submit a ticket at https://axiom.ticksy.com/ and our support team will provide you with assistance.
Regards.
Thanks, allow_url_fopen was the problem.
You are welcome!
How do you customize the fonts used in the theme? There is nothing in the documentation?
Hello,
Thank you for choosing our theme!
You can find the list of the fonts in theme.options.php file from wp-content\themes\good-wine-shop\theme-options folder (starting from line 204).
If you get any questions/issues, please submit a ticket at https://axiom.ticksy.com/ and our support team will provide you with detailed instructions .
Regards.
But if I use the child theme, how do I override this?
You may check this link for instructions on working with child theme – http://goodwine.axiomthemes.com/doc/#getting_started_child_theme
For further assistance, please submit a ticket at https://axiom.ticksy.com Thank you
Regards.
Hi Emily, But how do I override this fonts?
Hello,
Please submit a ticket at https://axiom.ticksy.com and our support team will provide you with detailed instructions.
Regards.
Seems that whatever you put oin the editor : http://cloud.brockwayproduction.fr/2a6cf8d92211
It’s not applying to the actual colors outside the customizer : https://www.thomas-winery.com/
Regards
Hello,
Please make sure you clear your browser cache to see changes. We have checked your website and see the same colors as on your screenshot from Customizer – http://prntscr.com/n8ya1d
Regards.
Hi there, does this theme support RTL?
Hello,
Thank you for your interest in our theme!
The theme has a left-to-right text direction by default. For RTL support, additional rtl stylesheet is needed. If there is need, our Customization studio can create it for you. To get a quote, please submit a ticket at https://axiom.ticksy.com/ – choose “_Request a paid customization” category.
Regards.
Hi i have the same problem .. with this..
themes/good-wine-shop/includes/lists.php on line 395 whats causing this ?.. i cant really buy new support now.. just need the fix.
Hi,
Please choose “_Presale questions” category, it doesn’t require support renewal. Our support team will provide you with the instructions on fixing the issue.
Thank you.
Hi, I am interested in your Theme. I need a shop, where I can set a minimum purchase quantity. E.g. 6 for one carton. Also it would be very fine, if it would be possible, to set the quantity directly on the category page, to add multiple wine bottles with just one click. Is that possible?
Hello,
Thank you for your interest in our theme!
By default, WooCommerce plugin doesn’t support min/max quantity for the order, however you can install additional plugins/extensions to enable this feature.
Regards.
Hi there.. .in the old version the Decimals additional code was working good.. but after the update the decimals are showing in align top and small without comma.. how can i show normal price and after that a comma and 2 Decimals ?
Hello,
Thank you for choosing our theme!
Please take my apologies for delayed reply, we do not work at weekends.
Please submit a ticket at https://axiom.ticksy.com/ (choose “_Presale questions category”) and our support team will check the problem.
Regards.
I bought that theme. KNOW WHAT IS MY SATISFACTION? I’m sorry, I don’t indicate this theme, I don’t buy this theme, I have a headache, and the support doesn’t help, I work with Wordpress, and I’ve never seen such a complicated subject as this one. PERSON SUPPORT.
Hello,
Thank you for choosing our theme!
Please take my apologies for inconvenience caused. If you want to hide the prices in the shop, you’ll need to switch to Catalog mode which is not available in WooCommerce by default. However you may install additional plugins, for example https://wordpress.org/plugins/yith-woocommerce-catalog-mode/ to disable Price and Add to cart functionality.
Regards.
Hi, like your theme and I`m willing to buy just need some info: 1,how about multi language support 2,header can be editable ..background image 3,can be used another menu plugin MEGA MENU?
Thanks! Olve
Hello Olve,
Thank you for your interest in our theme!
1. You should install WPML plugin for multilingual website.
2. Sure, you can change header background color and edit header slider.
3. We haven’t tested any mega menu plugins with the theme, thus can’t guarantee their full compatibility with the theme. If there is a need our Customization studio can create custom styles, to get a quote please submit a ticket at https://axiom.ticksy.com and choose _Request Paid Customization” category
Regards.
thanks for reply,i need to place image background on header area,WPML will be ok for 3 language site?
You are welcome.
Sure, WPML allows to add several languages (there are over 60 pre-configured languages), there isn’t really a limit.
You can upload a background image in the header – it will be displayed behind logo/menu area – http://prntscr.com/phtiim
Regards.
I have a problem with the Contact Form.. the contact form 7 plugin is working properly.. its sending html code..and not in the right format..
so i switched to Quform2 plugin.. but my client wants to just forward emails throught the website.. whats the problem ?
i have wordfence installed.. because the site was hacked previously..
Hello,
Thank you for choosing our theme!
Please submit a ticket at https://axiom.ticksy.com/ – choose “_Presale questions” category and our Tech support will check the problem with Contact form 7.
Unfortunately, we haven’t tested the theme with Quform2 plugin and can’t guarantee its full compatibility.
Regards.
Hi there .. i have no more support .. but i have a major problem..with your theme..
in CONTACT FORM 7 .. the ACCEPTANCE BUTTON is not clickible.. what is the solution???? please help me..
Thanks for not helping me !! Great .. i will never gonna buy a theme from your company again . Its a problem regarding your theme not my system.
Hi there! I have a pre-sales question: How many product can be listed within top products section on the front page? I need 31 products to be visible in that section and I want them to be seen as soon as customer arive to the front page.
I have a problem when install theme the message is: The package cannot be installed. The theme is missing the style.css style sheet.
sorry the problem is not, everything ok
can the logo in the hedaer be placed on the left rather than the center?
how do you change the footer menu to another new menu?
Hello,
Thank you for contacting us!
Please take my apologies for delayed reply, we do not work at weekends.
You can change it under Appearance > Widgets > Footer widgets – http://prntscr.com/tl4pze
In case you get any other questions, please submit a ticket with your purchase code at https://themerex.net/support/ – our Support team will provide you with further assistance. Thank you
Regards.
Hello. Unfortunately, I am no longer able to edit the pages of my site, because WPBakery is not loading correctly. When I click on “Edit”, a blank page appears. I tried to update the plugins and the WPBakery one gives me an error: “To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder”. How can I update it and restore its functionality? The WPBakery license is not included in the template?
Hello,
Thank you for choosing our theme!
WPBakery page buider is bundled with the theme. Please submit a ticket at https://themerex.net/support/ – choose “Pre-sale questions” category (it doesn’t require support renewal) and our Support team will send you the plugin updates.Regards.
