This author's response time can be up to 1 business day.
I had a problem concerning my “Shortcodes” in the website and i couldn’t understand why but the green cross that allows you to create one didn’t exist. I asked the Theme support to help me and they found out that i was using an outdated version of Goodnex (1.1.0).
Furthermore they helped me to update the new version and now everything’s perfect, nice job and thanks a million !
You are very welcome, we appreciate your feedback, we will keep up the great work:) If any issues arise please let us know.
Hello, I have updated wordpress to 4.0 version. After that, when I am trying to change/create new/make any operations with Menu, I get something like this Error:
Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 8192 bytes) in /home/zffgxycm/public_html/wp-content/plugins/sitepress-multilingual-cms/inc/wpml-config/wpml-config.class.php on line 207
I already talked to hosting, they said they already allowed the maximum memory for me and if this problem is still exist, that means it is something really wrong.
Could it be connected with template and how to solve this problem?
Well, judging by the text of this error most likely it caused by the WPML plugin config and the memory should be adjusted specifically in wpml-config.class.php on line 207 as its stated there, I would suggest you to submit a ticket in our support center so our support guys would be able to check on it closer and help you getting it fixed.
How fast are Themeforest when you have a problem? Lightning fast! Thanks for getting my site www.qwertygirls.com up and running. It’s so rare to find such polite, fast and effective service.
Thank you for your feedback, much appreciated! If you need anything else, please do not hesitate to let us know and we would glad to assist you.
The Layout Construction Editor was not working with Wordpress 4.0. Jack advised that this was because I was using an outdated version of Goodnex and updated my site to the correct version within 24hrs. Excellent service.
Thank you for taking the time to share your feedback here! We strive to provide excellent support:)
When would the theme update for Wordpress 4.0,Oct or Nov ?
The latest theme version which is 1.1.1 is fully compatible with WP 4.0. If you experience any issues with the theme function please submit a ticket in our support system and our support guys would be glad to help you getting these fixed.
thanks.when would the next theme version release ?
You’re welcome, currently we do not have any estimated dates for next version release.
Thanks. Contact form message, how to save it in admin panel ? i didn’t find it
Please submit a ticket in our support system and our support guys would be glad to assist with your inquiries.
This item has a great support, I had a problem with layout constructor, my version was outdated and with support, solved the problem within one hour. I recommend this product.
Thank you for your feedback, greatly appreciated! If any issues arise please let us know and we would be glad to assist.
hello , i have problem,
not show control shortcodes in theme option,
and not showing popups menu in add new page,post,etc
help me plz, thanks ASAP (wordpress 4.0, Goodnex 1,10)
Please update the theme to the latest version which is 1.1.1 and it should fix this issue. If you would still experience this issue after the update please submit a ticket in our support system and our support guys would be glad to help you solving this issue.
hi thanks for reply ,
i apologize for missing information, i just buy theme yesterday then version is 1.1.1 but i can’t get shortcodes popups + green menu,,then try to install demo version 1.1.0,,same, nothing too,, last i try to wordpress version 3.8.4 that’s work !!!
but can i change header color and text default color? because in css coding doesn’t work
i want to change header dark blue then text color white, help please
Thank you for the details provided.That’s really an odd one and I would suggest you submitting a ticket in our support system so our support guys could check on this issue and will help you getting it sorted and will provide you with instructions on how to alter default header color.
I have problem with The Layout Construction Editor was not working with Wordpress 4.0! I need help
Please loggin to your account which you have used for purchasing our Goodnex WP theme since you are not indicated as buyer and we provide support for customers who purchased our theme, moreover we have a support ticket system (http://tickets.webtemplatemasters.com) for handling theme issues but in order to submit a ticket there you need to enter the Item Purchase Code while creating an account in support system.
The green plus sign is not showing on page editing, that makes almost impossible the task of adding anything to the webpage…
I’m kinda of stuck.
I have the 1.1.0 goodnex version an WP 4.0
You are using an outdated Goodnex WP theme, please update it to the latest version which is 1.1.1 in order to get this issue fixed on your website. If you need our help with the theme update please submit a ticket in our support system.
How do I get this update? So far I couldn’t.
Also I registered in your web support site, in order to open a ticket as I read you suggest.
But the confirmation email is yet to arrive since yesterday.
Please let me know.
Thank you kindly.
Have you checked the Spam box? Please provide the email address you have used for registration in our support system.
I did… email@example.com
Thanks, we have verified your account and email with access details was sent, please check your email box.
Nothing. Not email at all, spam checked too.
In any case, please send the update procedure asap.
I did not received the validation email but I could get into the ticket support. Already waiting for your support-respond. Thank you.
We’ve received your ticket, and it was replied already, lets keep in touch via ticket please.
I will buy this templare right now but first I need to know something…
can I use the blog like home page in 2 columns with slideshow at the top?
I Already bought this template.
But my version is 1.1.0 and I have a problem with the shortcuts, I cant find the ver 1.1.1…
can you send to me the last version??
The page said 1.1.1 and I have another version.
Thank you for choosing our theme. Could you please submit a ticket in our support system and our support guys would be glad to help you fixing the issue with the shortcode and updating the theme to the latest version.
Hi, I have installed theme as a demo but now I want to use it as a regular site. How can I get rid of left theme settings (colour, scribble)?
Second question is about language. Where can I change some phrases to different language? I cannot localize it in editor.
Thanks! Template is great btw.
Thank you for your feedback! The wrench could be disabled in Theme Options > Styling, you just need to check “Hide Options panel” and save changes. Please be aware that Goodnex WP theme is translation ready. It includes special .PO file for translation.You can easily use any plugins to translate this file, for example Poedit or Codestyling Localization. Anyway you search through the Internet and find the one that you would personally prefer. If any issues arise please please do not hesitate to submit a ticket in our support system and our support guys would be glad to assist
hi there, like the theme!
I wonder if I can have a small descriptive text under or next to the image in the portfolio page, I need a bit more text there to show the character and topic of the different projects.
Thank you for choosing our theme. The current theme version allows to display the folio title and category and all additional folio info could be posted on the single folio page.
is it customisable? I want people to get a bit more info before they have to click
Sure, you get all theme source files therefore its fully editable and customizable and you can add any changes/customization to suit your specific needs.
Hello, I’m using Wordpress 4.0 and my theme version is 1.1.0, how could I update to 1.1.1 ? Please help, thank you.
I would suggest you submitting a ticket in our support ticket system and our support guys would be glad to assist you regarding this matter. You can create an account and submit a ticket by following this link http://tickets.webtemplatemasters.com
Hi Jack. Thank you for the response. I have submitted the ticket. Thank you
You are very welcome, we got your ticket and it was replied already.
Hi Guys, How are you?
In the last 5 years I was build a lot of websites with wordpress templates, and this template called GoodNEX looks like very pretty as the demo but in my experience this is the worst template that I bought until now.
Contains a lot of bugs, and disappoint me 100%.-
The support team does they best, but not is enough for me.
I want to share with you my feedback to the future buyers.
Thank you to all and have a great week.
First of all we apologize for any frustration you’ve faced while working with our theme and thank you for sharing your feedback. I would like to admit that lots of themes created by different authors consists of minor and major bugs that should be fixed thus we have professional support and developers team for finding these bugs getting these pointed to us by our customers and getting these fixed by our dev guys within next theme updates. What I can do for you is to assure that we will keep improving our theme by fixing all appearing bugs and providing best support for our customers.
Had a problem because of outdated theme version. Contacted the support using the ticket system. Within a few minutes the ticket has been replied with a clear step by step solution and now the problem is already solved. Such fast and clear response.
Thank you for taking the time to share your feedback, greatly appreciated! We strive to provide the best support
Hi guys! how are you?
Do you know why when I list a category with the last 8 post we see a white space between the post?
you can see here: http://www.deepclassrecords.com/news-and-events/
this is the code I use: [recent_posts category=”19” count=”8” show_readmore_button=”0” orderby=”date” show_post_metadata=”0” char_count=”140” sc_id=”sc1413393709667”]
As you may know we provide support through ticket system so please send your inquiry via ticket and support guys would be glad to help help you resolving any theme issues you faced.
WP 4.0 compatibility?
Yes the latest theme version which is 1.1.1 is fully compatible with WP 4.0
What about WP 4.1?
My wordpress automatically upgraded to Wordpress 4.0.1. Now, my shortcodes does not work anymore. I cannot modify, add or update inside the Layout constructor. I checked my Goodnex version and I have version 1.1.1. Please help.
My mistake, I have version Goodnex 1.1.0. Where can I download the latest version? Thank you!
I notice that when I install Goodnex to wordpress, it has version 1.1.1 then when I install the demo data, it becomes version 1.1.0. In both version, I still cannot modify and update in Layout Constructor. Please help. Thank you!
I would suggest you submitting a ticket on our support ticket system and our support guys would be glad to assist you regarding this matter.
I have a problem with goodnex templates on wordpress 4.0.1.
After installation there is no layerslider plugin. I had to install layerslider plugin separately.
Flex slider work fine, but when I choose a layer slider (in article – slider type) nothing is showing od page.
So now I instal “demo data” and layerslider works fine, but layer constructor is broken…
Best regards, Artur
Thank you for choosing our theme. I would suggest you submitting a ticket in our support ticket system and our support guys would be glad to help you solving the issues you have faced.
The is having issues with WP 4.1. When editing a page there is no button for the shortcodes and while you can add a column in the layout builder, you can’t edit it or get anything to come up.
Most likely you are using and outdated theme version and in order to get it working properly with WP 4.1 please update the theme to the latest version which is 1.1.1 If you would still experience this issue please submit a ticket in our support ticket system and our support guys would be glad to help you solving it.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $13
Unlimited graphic downloads & digital courses. Only $29/month
22,000+ templates & 1,000+ courses
Learn almost anything with
Envato Tuts+ for free
9000 free tutorials, 3000 paid courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work