317 comments found.
I created a support ticket, but no reply. Installing sample content locks up at 5%, and takes the entire server down. to recover, I have to restore from a snapshot. Please help.
Latest WP, PHP 8.2.1, clean virgin install. all PHP settings correct, system check clean.
Hello,
We haven’t tested the theme with PHP 8.2 yet so we recommend using PHP 8.0.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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We have licensed Goodwish v3.5. Last update was in Feb 2022. Are you still compatible with GiveWP v3.), just released? I am having issues – cannot save the new GiveWP form.
Just updated to 3.6 – but same issue.
Hello,
Please navigate to Appearance > Install Plugins and check if you’ve updated Edge CPT and other plugins listed there to the latest version.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Is the theme compatible with Elementor 3.17.1?
Hello,
The theme should work correctly with the latest version of Elementor.
Support
Edge Portfolio part of
Qode Interactive
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I saw there is an option about Portfolio in theme documentation. But did not see any demo about Portfolio. Can you please send me a demo of Portfolio?
Hi there,
Thanks for taking an interest! We do not have any Portfolio template presented on our demo within the pages. You can see the single portfolio item here: https://goodwish.qodeinteractive.com/portfolio-item/senior-citizen-home also you do have an options which you can use the portfolio list as well the portfolio single.
We hope this helped and let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Is it possible to build header and footer with Elementor on this theme?
Hi there,
Thanks for writing in! Our theme comes included with Elementor regular version and this option is only included with Elementor PRO. Our theme has its own header and footer options which you can use and it is not supported with Elementor PRO.
Thanks for understanding and let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Is Goodwish compatible with Elementor 3.15.3?
Hi there,
Yes it is compatible with the latest version of Elementor.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Can I update to the latest Elementor 3.16.3?
Hello,
The latest version should work correctly with the theme. Of course, we always recommend creating a backup of your site before any major update.
Support
Edge Portfolio part of
Qode Interactive
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I’ve been working installing this theme for nearly 72 hours. Insanely frustrating process. Please Help! I’m literally back to not even being able to “register the theme” with my purchase code and email address. It’s stuck on “please wait”. Before today, it was stuck on NOT ALLOWING ME to edit the theme using Elementor. I re-installed every level of this process, including my PHP…my WORDPRESS and even re-installing the this theme. This theme is one of the most EXPENSIVE themes I’ve purchased on this site and I’ve been with Themeforest over 8 years and of course this would be the one that is the most difficult to work with. I need help with this or a refund because seriously, there is a major issue with this theme keep getting stuck at multiple spots and not moving forward to full installation.
Hi there,
Thanks for writing in! We are working with limited resources and our team gives their best to answer all our customers as soon as possible. We do see that your request is responded, but please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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Hi when is the next update for the theme coming out? It says it was last updated in 2022.
Hi there,
We are currently working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I cannot upgrade the php to version 8.0, the theme crashes. Can you please update this theme? I love this theme so much and have been using it for years. Please help.
Hi there,
We have tested the theme on PHP 8 and it works on our side so in order to test this on your end could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I love your theme but why is there no option to change the background color of the footer areas? Also, it doesn’t look like there is an option to change the flag color for the event carousel where the date appears.
Hi there,
We would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Edge Portfolio part of
Qode Interactive
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Pre-Purchase question. I see that this theme has not been updated since Feb 2022. Is it still supported? Are you planning to update it or has it been abandoned?
Hello,
Thank you for reaching us!
The theme is supported and it will be updated, however, at the moment we don’t have an ETA when the update will come out.
Current version of the theme should work correctly with the latest version of WordPress.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Is this theme compatible with Elementor 3.14.0?
Hello,
The theme should work correctly with the latest version of Elementor.
Support
Edge Portfolio part of
Qode Interactive
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I have emailed you regards to reset my Purchase Code Licence. I cannot submit support ticket it says expired. And I want to setup my theme on new domain. Please reply and reset the licence.
Hi there,
We couldn’t locate any email from this username. Please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article –Deregister Qode Interactive themes via the Help Center.
Support
Edge Portfolio part of
Qode Interactive
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Is this Theme compatible with Elementor 3.12?
Hello,
The theme should work correctly with the latest version of Elementor.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Is the Theme compatible with Elementor 3.13.1?
Support
Edge Portfolio part of
Qode Interactive
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Hello Everyone, I bought a new theme here in 2021. After some days that passcode not working. Meanwhile my support also expired. without support we can not create a ticket. They have removed my passcode and they are asking extra amount to support. I have paid full amount for my theme but it is not working due to support. finally they collecting money from customers. Please dont buy this theme.
Hello,
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article here. This can be done even if your support period has expired. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.
Support
Edge Portfolio part of
Qode Interactive
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Will there be a theme update coming out soon?
Hello,
At the moment we don’t have an ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.
Support
Edge Portfolio part of
Qode Interactive
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Hello, Pre-purchase question. what donation plugin do you use? and is there a possibility for a new update? the theme looks backdated. if a update is scheduled then i’m likely to buy it 100% otherwise not.
Hello,
The theme is using “Give – WordPress donation plugin”.
We are constantly working on updating all our themes and the theme will be updated in the future, however, at the moment we don’t have an ETA when this update will come out.
We can say that the theme is compatible with latest version of WordPress. Feel free to reach us if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Any ideas why the ipad view doesnt take the mobile nav but tries using the main navigation?
Hi,
The breakpoint for mobile header is 1024px, however newer ipads have a bit larger horizontal view resolution and the regular header is being shown when horizontal layout is used.
Support
Edge Portfolio part of
Qode Interactive
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Hi When will you push the update for Wordpress 6.1 ? It’s more than important for us to get the last version ! Regards
Hi there,
Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA for when the new update will come out but we hope it will be released soon and you will for sure be notified once a theme update is out.
If you need any assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Can you please push the new update for WP Bakery . View version 6.10.0 details. It is outdated and has vulnerabilities. Thanks!
Hi there,
If you wish to install the new version of plugin manually, you can submit a ticket at our Help Centre, or contact us through this email, and include your purchase code in the email, and we will send you the new version of plugin to install it manually.
Support
Edge Portfolio part of
Qode Interactive
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