I used customer support twice for some trouble shooting and was very impressed with how quickly I received a response. They were very knowledgable and kind and a great help. The Goodwin Shopify Theme has been great for designing a site for my client.
87 Reviews
very bad support team very bad support team very bad support team
Author response
Hi, dear customer!
We did not receive tickets or emails related to the theme "Goodwin - Ultimate Responsive Shopify Theme".
We cannot understand why the support is bad related to the theme "Goodwin - Ultimate Responsive Shopify Theme".
Please write us your questions by a ticket in our ticket system https://big-skins.com/help/ or email directly to bigstepscenter@gmail.com.
Our support is available 10.00 – 18.00 GMT + 2 (Monday – Friday).
Had some issues but they fixed it thank you very much !!
Fast customer support! I love this theme as well and I am super excited to launch my store.
10/10 Costumer Support Team. Thanks for everything's.
Theme developers have provided support for theme issues when needed.
Opened a ticket, but they just don't respond.
Author response
Hi, dear customer. We want to help but we need staff invite to bigstepscenter@gmail.com to check what caused the problem with tabs.
Good customer support. Responds quickly and willing to fix issues with the theme.
by bgr58 2 years ago
Excellent Support and good design
Great Theme
Had a problem and we quickly solved it. Thanks.
you are the best always
Amazing support -
Great theme with LOTS of options and GREAT support. Their support is awesome and I highly recommend purchasing their support for the theme because they are incredibly helpful and provide help fast. Great communication and service!
