We purchased this theme and never used because the flexibility didn't allow us to do what we needed for our project.
Author response
Hi Ileasc,
Thank you for sharing your honest feedback.
We're really sorry that the flexibility didn't reach your expectations. Our demo have been build with Gutenberg editor, the default editor for WordPress. This editor is recommended for many reasons, including its, flexibility, ease of use, speed and lightness. To know more about how to use Gutenberg, I think this article from WP Beginner might help you: How to Use the WordPress Block Editor.
You should know that we have developed our own blocks called Grimlock (Grimlock Section, Grimlock Query, Grimlock Divider, …). These blocks will give you a lot of customization possibilities. You shouldn’t feel limited.
In case you need some help to understand how you can edit your website, don't hesitate to reach us on our support forums: https://support.themosaurus.com/
Please note that our response time can be up to 1 business day. You can rest assured that we will handle your request as soon as possible.
Best regards,
wrong to buy this interface. It doesn't optimize
Author response
Hi Jaysone,
Thank you for sharing your feedback to us, even though it lacks of further context. Be sure we value constructive criticisms. However, we don't understand what doesn't "optimize", like you said.
Our demo have been build with Gutenberg editor. In consequence, the imported content will be aimed at this editor. It is the default editor for WordPress and is recommended for many reasons, including its ease of use, speed and lightness. Moreover, our theme is totaly responsive on any support. To know more about how to use Gutenberg, I think this article from WP Beginner might help you: How to Use the WordPress Block Editor.
Did you registered a new account on our support website and posted your questions or issues there? If not, please don't hesitate to reach us on our support forum: https://support.themosaurus.com/
That way, we can keep track of issues and share screenshots, workarounds, code snippets or video tutorials in order to help you to find the best solution. We'll be glad to help you find out what exactly is going on.
Best regards,
Trop trop trop trop parfait. Merci pour tout <3
Author response
Merci de coeur RenfortCollectif !! Ce commentaire nous fait super plaisir !
The theme is ideal for LTR sites.
Excellent support.
BUT
The theme is not great for RTL sites.
I had a lot of problems with it, there were a lot of bugs.
For several months, I couldn't update my site because of this.
In version 2.0.6, this theme also contains many bugs. But due to end of support, I cannot send these bugs to the tech team.
Author response
Thank you for your feedback mrahmani71! We're trying to continously improve the RTL support for our product. You can visit the public support topics even if you're not supported anymore. You could also to choose to renew your support to report these bugs and get those fixed ! :-)
I have purchased several themes, this is the best one I have ever encountered. It is very beautiful and has all the functions of social networking sites. And the customer service is also very good, they answer questions professionally and patiently.
Author response
Thank you for you kind words Ayinid ! We really happy to read that you're enjoying the experience !
A really great design and easy to customize! I love this theme and its amazing Gutenberg blocs, good work!
Author response
Thank you for your the kind words Crombe! We really appreciate your feedback!
The support is always fast, and the theme is beautiful
Author response
Thank you so much for your feedback Jeylune! We really appreciate and we're happy to read that you enjoy using our theme and building your website with it. That's awesome!
This is the best theme I have come upon, I only had one smallish issue, that could be easily ignored by other people and the staff was swift to remediate to the situation.
I tried 5 other themes before this one, they all included plugins that slowed down my site on an other level. With this one, I can have 30 plugins without seeing a single difference in performance. Thank you for making this little gem!
Author response
Thank you very much AlexNinaQc! You're awesome! We really appreciate such kind words! We put a lot of efforts into building the best product possible and it feels good when using it end up being an enjoyable experience!
Great Theme and great service... Very good people to deal with and super helpful!
Excellent theme and customer support.
