393 comments found.
can you give a demo for RTL ? does it runs as Full RTL or partially?
Hi sanayar2008,
Thank you for being interested in our theme!
Unfortunately, we don’t setup RTL demo. But, don’t worry! Our theme supports RTL.
Have a nice day!
this theme support PHP v8+
Hi Christodoski,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
hi i download the theme and upload it into the wordpress but it’s said that Missing style sheet, how can i solve the solution ?
Hi hoobyl,
Because you installed the incorrect package. Your package contains document, license, theme package, ..., not the installable package. You need to extract your package and install the gostore.zip file.
Please read the document at the link https://docs.theme-sky.com/gostore/#installation and see the video at the link https://www.youtube.com/watch?v=ELJ-EJfNqVw&list=PLbyF_EROfxJRsI60FJB936aJlMOaJx4fI so information.
If you need more help, please feel fee to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello! I’m having a problem with the e-shop and it’s probably from the theme. The problem I’m having is that when I’m on the product category page, and I go to the product page, and choose to go back from the browser, the page doesn’t start from the point in the page I was before. It Scrolls up and Starts from the beginning of the page. How can I change this so it starts from the point I was before entering the product page?
Hi Oxygene2021,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
please i am interested in this theme, can the speed of this theme be improved, it seems to be a very heavy site
https://prnt.sc/RkgG6P8W5utqHi Christodoski,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hii actually the theme is working fine in desktop view but mobile view is not working Please help me why theme not working css on mobile view
Hi Mahajan_shu,
Please try:
- Clearing caches on mobile.
- Checking your URL on mobile. Protocol (http:// and https://) may be incorrect.
If it still does not work, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
I have an issue with the theme, I can’t choose any bloc on elementor to built the homapage. I can’t see the template bloc
Hi olivierkra,
You might update Elementor to version 3.16.x. Please downgrade Elementor to version 3.15.3. We are checking the new version of Elementor and will update the theme soon.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Presales query: Will this be suitable for below website ?
https://singaporemenu.co/How frequently we are updating it ? Do you have google page speed test number ?
Hi servicecentrelist,
Thank you for being interested in our theme!
You can check our demos to see features and layouts which the theme provides. We still update the theme in future.
Have a nice day!
Hello… I’m looking for how to translate the “SELECT OPTIONS” option into Spanish and I can’t find a way to do it. With “Loco Translate” I have edited the template files, but I cannot find the option to translate what I mentioned before. I upload an image. Please help.
https://prnt.sc/NATHXuEuAdKqHi JuanLopez116,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
I’ve setup in woocommerce category called “deal of the day”. All products tagged with that show up properly when you navigate to that page on desktop but on mobile it shows the wrong products.
I’ve cleared my cache. I’ve checked my products to make sure the two showing aren’t marked as deal of the day. I’ve double checked the theme settings to see if there are any “mobile only” settings and their are not.
The strange thing is even though I’ve disabled the box “show only products on sale” it still shows up on mobile.
When I click that box finally the correct products show up.
How can I fix this.
Here’s the site: theklothstudio.com Here’s the page in question: https://theklothstudio.com/product-category/dealoftheday/
Hi pete157,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello,
fresh WP install and fresh demo import. Choosing different header style doesn’t do anything. What is wrong? https://prnt.sc/0kpkA_UnbPnQ https://prnt.sc/zlmDn14HsAKkHi POSLuHdoo,
We have replied to your ticket. Please check it again.
Best regards,
Hi, I have a small problem with the “shop by category” menu. I added more elements and the display becomes too long on the home page and I don’t know how to reduce the size to have something more correct. Your support will be of great help to me.
THANKS.
Hi mamadoub8,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi. How do I change the work brand to something else please?
Hi stmsstudio,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello Some pages When i edit them With Elementor
Shop Blog Pages
i face error “The content area has not been found on your page”
can you advice me to fix this issue
Hi eslam29,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello! I’m having a problem with the e-shop and it’s probably from the theme. The problem I’m having is that when I’m on the product category page, and I go to the product page, and choose to go back from the browser, the page doesn’t start from the point in the page I was before. It Scrolls up and Starts from the beginning of the page. How can I change this so it starts from the point I was before entering the product page?
Hi Oxygene2021,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Hi , I want to purchase your theme for my multivendor marketplace . I have already bought pro version of MultiVendorX . Can i use your theme ?
Hi charliej13,
The Gostore theme is compatible with the Dokan plugin. If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello, my website www.getacustomone.com is utilizing GOSTORE and your shopping cart application IS NOT [ADDING ITEMS TO CART] could you take a look at this and let me know what is going on? my customers are unable to shop at all as nothing actually gets added to anyone’s shopping carts.
Hi GetAcustomOne,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
The categories pages are broken on mobile, it’s displaying products halfway. I have checked on the demo pages, live sites and it’s an issues that affecting websites that have this theme. plese fix the issue
Hi NdovuSEOLabs,
Do you check it on a real mobile device or PC (resize window)? Please try checking mobile layout on a real mobile device because some functions may need to detect mobile device. If you still see problem, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hi,
1. does your application has REST APIs ? or Support REST API with any of your plugins?
2. Do you have mobile app for the website? or any recommended mobile app which your website supports 100%
thanks
Hi navaseelan,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Can the search bar be replaced with fibo search, I checked your demo and the search isn’t that very fast
Hi Christodoski,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!