41 comments found.
Good morning, after the last update of woocommerce the cart does not work customers have difficulty in making purchases. I have opened 2 tickets with the site credentials. Please resolve.
We replied in your support ticket. The option show mini cart is turned off on your site.
malware warning when I try to open the demo: https://preview.themeforest.net/item/gota-sport-elementor-woocommerce-theme/full_screen_preview/28666250?_ga=2.167599166.1050291089.1662921986-1757517050.1661423169
Can load it again. That because our ssl expired in too long time.
I’m still having a problem. Can I send you a screenshot?
Can you open it in private browser version (Ctrl + Shift + N on Chrome) ?
yes, that seems to work.
Hi, the theme is installed, there’s a slight problem 1. All pictures cannot be changed/uploaded, prompting: the attachment cannot be inserted into the database. 2. This theme should have multiple templates to choose from. Why only one?
Hi,
1. That error we not get before from any customer. Can you active default theme then try to upload picture ? I think that maybe missing config on your hosting.
2. Yes, our theme have multiple demo home page design, did you run import our dummy data to see 4 home pages in menu ?
Please send us your site url and more info in a support ticket we will help you more.
Shut down and restart the computer is good, the theme of the home page big picture where to modify
Please try to edit home page by Elementor. If you asking for the big image in slideshow. Please go to Revolution Slider plugin manager to change it on each slide.
Encountered three problems: 1, There is no blog page (there is no pages) 2. After the product picture is added, the picture is blurred, so I need a clear one (the picture in the template is not clear either). 3. After the Revolution Slider was changed, there was no blur in the editor. The image was blurred after previewing and exporting
Hi,
Did you run import demo data? The blog page should be in page managerment. About the picture, we have no any function to reduce the quality of it. Please create a support ticket and send your site url in there. We will have a look on it.
This is the first time to contact WP, do you have any videos on the modification of this theme? The documentation is not that detailed! 1. Where is my shopping cart hidden? 2, or the picture quality problem, the uploaded picture is very fuzzy
Then send your site admin account in there, we will take a look all your site configs.
I have been visited your site, please turn off the cache plugin first. We are in setup content keep it as normally working.
Hello, the template cannot be purchased and payment cannot be made. Please contact me
Hi, your mean you can not buy our theme on this themeforest market ?
Yes, I chose PayPal to pay. Is there any other way to pay without credit card?
Is there a quick fix for this? I’m kind of pressed for time.
Well, that you should to ask Themeforest support team. We are author of item but not have condition on the purchase market.
There is no support team for themmeforest. Do you know where I can contact themmeforest team or customer service
Let us try to submit a question to Envato service.
No online customer service？
thank you very much
Hi there, I’m trying to verify the purchase code but the page doesn’t work. I paste the code and click save but nothing happens. It seems the page has a bug. How can I verify?
Hi,
We tested again and it still working find. Can you provide your purchased code and send us extra info about your website in a support ticket. We will check on it for you ?
Hello how are you? I purchased the theme and I need help with a problem. I need the product search, located in the menu, to consider searching for product tags. How can I do this? I have registered too many tags on my products and I need search to find these products if the tag text is searched..
Seems, you asked in an other support ticket. So sorry the search feature only from default woocommerce system the search result only get by keyword in product name, description, meta keywword and not a taxonomy as product tag. This maybe a solution for this custom but it will remove the default search keyword rules. https://stackoverflow.com/questions/63472641/woocommerce-search-the-products-by-title-or-product-tags
You can find some advance search plugin to have more feature ex: https://wordpress.org/plugins/advanced-woo-search/
Do you have any plans to update the theme to support newer versions of WooCommerce? I have this theme but need to update things like payment gateway plugins but currently can’t as support is only up to Woo 5.1.
Hi,
Normally, It still can support newest version of woocommerce. Did you try to update it with our theme ? I think it still work fine for newest woocommerce version. Of course we will release new version to compatible when many customer reach the problem about new woocommerce version.
Thanks!
I’ll give it a check and let you know. : )
Thank you!
Hey There ! so i have some questions regarding social media icon on product page
How can I add more icon with link for example Whats app or Instagram.
https://media.discordapp.net/attachments/887089858961620993/918487185685119006/Screenshot_2021-12-09_154216.jpg?width=2480&height=903as you can see in the photos there is no options to add from the Theme Editor.
https://media.discordapp.net/attachments/887089858961620993/918487185391489114/Screenshot_2021-12-09_154303.jpg?width=2500&height=832Hi,
That is different socials feature. On product page it work as share script open link to socials. But in footer it only link to your fan pages or your social profile link.
The share feature we only open support for that social in Theme Options -> Products as you can see on the second picture: https://imgur.com/V61TLer
To add onther we must check the other social already has share link function, then you must add code to add it in there by our hook action.
Hey there ! so i bought the Theme there is error showing https://media.discordapp.net/attachments/887089858961620993/914484855281168414/unknown.png?width=2500&height=873
Well that is error from new version WordPress, it is conflict with other old plugins. Please try to install Widget Classic plugin.
Hi there i purchase the theme, how can i change the logo on home page, with hover effect, logo white, when scroll stick changes to black, thanks
Hi,
You can change the logo for all pages in Theme options -> General. Also please ensure you removed custom logo we set for demo in individual home page, it is not in use.
If your logo not simple as our demo, we should add a custom CSS to fix only one logo color always show on. With simple logo we using CSS filter to make it change color.
Create a support ticket if you want to custom a rick logo colors.
Hi , I am trying to create dropdown containing only images, but could not found option.
Hi,
Not easy to have it, you can create a custom submenu as widget area then select it as widget display. Then you can add image media from widget manage. https://imgur.com/HdrYnb2 https://imgur.com/8oWKlHuHi, please suggest how I can add animation/effects to text/Images in product Description same as already added in demo products.
Hi,
We replied you in your support ticket please check your inbox.
Hi,
I am installing theme but it , after installing WordPress installable file.
themeforest-j4xzj4ob-gota-sport-elementor-woocommerce-theme-wordpress-theme
No visual/features imported to website.
when trying to install
themeforest-XxHQ8zgm-gota-sport-elementor-woocommerce-theme
it gave below error
Unpacking the package… Installing the theme… The package could not be installed. The theme is missing the style.css stylesheet. Theme installation failed.
Please suggest the needful to activate the theme completely. on website
We got the support ticket from you, we will reply you soon.
Hi, I am interested in your theme. I just want to know I have Flatsome Builder either your theme will be supported with it or I need Elementor only.
We using Elementor free version for build content of this theme not Flatsome Builder.
hello, nice theme. Can you please tell me how to translate it? MY BAG, SEARCH, SHOPPING CART etc…? thank you
Hi,
Please install Loco translate plugin then try to find the text in our theme then put translate version in there.
Also, you should follow this document to have your woo store language to upload on your site: https://docs.woocommerce.com/document/woocommerce-localization/hi, thank you, i just did it yesterday thru loco translate. I have one more question. How can i change color under delivery and payment method in cart? There is grey color and it is not possible to see checkbox for delivery. Thank you
Hi,
If you want to change background for this area https://imgur.com/MFAlIam you can use this custom css:
.main-wrapper .site-content .woocommerce .cart_totals{ background: #FFF; }
Please send your site url with admin account in a support ticket. We will help you modify it.
Hi. Is your theme compatible with ali2woo ? Would also WPML be compatible?
can I use the same images that I have on the site’s demo?
thankful
Hi,
Our theme is open to customize and install all plugin support by WordPress and WooCommerce. Also you can import our dummy data to have all images without any problem.
Hi, a few days ago woocommerce was updated and now I get this: “Your theme (Gota Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix Este:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again. “How could I solve this?
Hi,
Please ignore that message, It will be solved when we release new version, please keep your mailbox to get our update email notify. Also, please do not update woocommerce plugin before our theme release version compatible with new woo version.
First of all, Hello;
I’ve written to you before. I have been interested in your theme since the day it came out, however; the theme still works very slow and stuttering. The animations are probably slowing down the theme. The theme still lacks the fluency I expected. When you click something, it waits too long, and when it opens, the page takes too long to load. Animations work by hanging up. When you swipe up and down the menu at the top, it slides very slowly and with distortion. When these are fixed, I will buy them. I’m sorry for my bad english. I hope I could explain. I will take a detailed screen video on this subject and send it. (I’m using an iMac 2019 and 100m / bit internet.) Greetings from Turkey.
Hi,
Seems, our demo site slowing because the internet connection from you to our server. When we publish for sell we must pass speed test of review team, also we checked time load from google tool, it is not bad. The swipe at the header issue, i did not get it on my phone. If you can record a short video and upload somewhere to send us, that is helpful for us.
Thank you!
I have changed the product description than also m getting the by default theme description for the products can u plzz help me with this it’s very urgent for me
Hi,
Did you change by Elementor editor or wordpress editor ?
Hey, tried to send email, but no response. Need to find out how to translate this theme. It seems kinda hard. The shopping bag, search box etx. How to without changing the code, cause it will change back after update? Thanks
Hi
We replied your support ticket email from your account : weheartlegs@gmail.com
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