Discussion on GoTravel - Travel Agency Theme

Discussion on GoTravel - Travel Agency Theme

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445 comments found.

Hello When I try to install the latest version of the theme, our website crashes and I continue to use the old version. I hope you don’t want us to buy a support package just because it’s causing problems while updating?

Hello,

To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins and we also recommend updating the theme via FTP. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.



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How can you use wp bakery for the destination and tour pages?

Hello,

Please navigate to WPBakery Page Builder > Role Manager, set “Post Types” to “Custom” and check all of the listed post types (please see screenshot).

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.



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Hi, we have our own search booking tool we are using and I have the code for this which I have added to the home page but how can i edit the destination and blog post templates to allow me to add this widget to the top of them. Can you help?

Hello,

Please submit a ticket at our Help Center, explain in more detail what would you like to achieve, and one of our support agents will check this and assist you.

To submit a ticket please follow instructions from this article – How To Submit A Ticket.



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Hi,

I see from the other comments that is not possible to pay for Tours with woocommerce.

Is it possible to remove the payment option from the tour and add a button link to the shop so that users can book for the tour from the shop?

I am thinking I can create a product corresponding and matching each tour then direct people from the tour to the shop with a button but have tour bookings disabled. Is this possible?

I would also like to find out what page builder is used with the theme (Elementor or WP Bakery)?

Hi there,

There are no other payment getaways included. You could disable Paypal and you’ll be able to book the tour, however, so, you could contact your customer via email address and arrange your cache delivery. If you are familiar with programming you are able to add the desired payment gateway since it requires custom coding.

The theme is built and comes with the WPBakery page builder plugin.

Let us know if you have any other questions. :)



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Hi,

I am interested in purchasing this theme but I have a question. Is there an integration with Indian payment gateways? such as PAYU, Razorpay, etc. also can booking payment system it be connected via woocommerce payments so as to take indian payment gateway

thanks Udit

Hi there,

Thank you for taking interest in GoTravel.

When it comes to WooCommerce payments this only refers to the Shop functionality and not to the Booking of the Tours.

As you can only in Tour choose whether to enable or disable PayPal. Since the tours payment is handled through PayPal you can check if this allow you to integrate the payment getaways you need.

Thanks and let us know if you have any additional questions.



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Hello, After importing the demo content, website’s front is showing white screen. What should i do…?

Hello,

Thank you for reaching us!

If you are perhaps running PHP 8.1 on your server please try downgrading to PHP 8.

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.



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How to change the background colour for the footer area?

Hi there,

Since author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.



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Hi, I have tried signing up even before I leave this inquiry here but did not receive the activation email. Not even in the spam folder. Can you please resend it? Thank you.

Hi there,

We have verified your account manually so please check now and try to sumbit a ticket. If you are still having issues, please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.



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I have tried installing this theme into wordpress but with error message “the link you followed has expired”. Need advice please. Thank you.

It is done now. Thank you.

Hi there,

We are glad you managed to solve this. :) If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.



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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.



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Hi, I want to use your theme but is it possible to import and update travel offers from XML file from external agency?

Hi there,

Thanks for taking an interest! It may be possible but we can not guarantee that it would be the same as our Tours as it is our Custom Post Type and your CSV file should be really good formatted for this purpose.

Thanks for understanding and let us know if you have any additional questions.



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Hi, on the google search results, every indexed travel shows “Mikado Destinations” after the URL above the meta title. Is there a way to rename it ? Thanks Screenshot : https://ibb.co/Dtw8ZH3

Hello,

Thank you for reaching us!

When it comes to SEO, you can see this article about SEO basics for WordPress themes here.

If you have further questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will assist you.



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Good afternoon friends. I got 2 critical errors: 1. An active PHP session was detected, 2. The REST API encountered an error. I uninstalled and reinstalled this template twice, but nothing worked. I also installed this template on another hosting and the same error appeared. I did everything according to the instructions – nothing helped, the template does not work. Support not answer second days. I ask you to solve this problem as soon as possible or get a refund for the template. Thanks for understanding!!!

Hi there,

Thank you for reaching us!

Please understand that our average response time is around 24 hours and that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.



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Good afternoon friends. I got an 2 critical issues: 1. An active PHP session was detected, 2. The REST API encountered an error. When I disable the plugin Mikado Tours these errors go away. But without this plugin the theme won’t work. Can you please tell me what to do and how to solve this problem?

Hi there,

Thank you for reaching us!

Please check if you are running the latest theme version listed in change log.

If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.

You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.



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Thanks for the quick response! I bought and installed the theme a few days ago – GoTravel version: 2.1 and GoTravel Child Version: 1.0.1, Mikado Tours Plugin Version 1.2.7

Hi,

We couldn’t reproduce this on our local installation.

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will check this and assist you.



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Hello there I want to hide the title field on the tour page. The title, which is at the top of the tour page and includes the name of the tour, is too much in the header field. I couldn’t find it in the theme’s settings, can you help with this?

This request was written in Turkish and translated by Google.

Hi there,

Thank you for reaching us!

You can hide title area on individual tour pages in Mikado Title options on the page as shown in screenshot.

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.



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Hi, pre-sale question… Does the theme have an option of discount coupones codes? Thanks

Hi there,

Thank you for taking interest in our theme.

For tours you can enter “Price” and “Discount Price” as shown in screenshot. You can also enter special price in “Price change” for individual tour periods (please see screenshot). Unfortunately there is no option to add coupon codes for tours.

WooCommerce products have an option for adding coupon codes in the cart as shown in screenshot.

If you have any additional questions please let us know.



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OK, thank you very much for your quick answer!

Hi,

You’re welcome and let us know if you have more questions! :)



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Hello,

Great theme! I’m looking for a travel agent site for group bookings with an online app. I’m looking for a theme with the following functionality:

website visitor to book the event or travel package online for a group booking ie hens or bucks holidays, football trips etc etc.

The main person organizing might request a package for 10-30 people. Once the booking has been placed the travel agent can set up an itinerary for the group package and various add ons that a client may request ie mini golf, ocean cruise etc. Upon entering each email address for each person attending and the travel agent has added all extras to the booking each person will be sent an invoice for their amount of the trip with the ability for them to view itenary and pay for their % in the booking. is this possible with your theme?

Thank you

Hi there,

Thank you for taking interest in our theme.

You can check the documentation for this theme.

Also, if you could explain to us in more detail what is your requirements for the theme and send us an email to the following adressso we can assist you with further information.



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Hi, Planning to purchase this. do you help in installing demo website as it is.

Hi there,

Thank you for taking interest in our theme. :)

Please note that any premium WP theme requires a bit more dedicated resources on your server, which is something that’s common among robust and complex themes such as ours. So first, you should check your resources: Recommended PHP Versions And Resources And How To Set Them.

Then, you can import the demo content by following the steps from this article: How To Import Demo Content Using The One-Click Demo Import Feature (Bridge Versions 18 And Older).

After you purchase a theme, you will get 6 months of support and If you need any further assistance you will be able to submit a ticket to our Help Centre and include your website URL and one of our support agents will assist you.

Do let us know if you have additional questions! :)



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How can I give full width to header?

Hi there,

Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket



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Pre-sale question. Hello, I want featured search, e.g. I have 100 destinations, I want customer make a search where to choose vacation based on summer or winter, second if he wants sea or not, if he wants romantic vacation or sporty and third direct flight or not. I want the search to show only destinations with all criteria fulfilled I can achieve that with your search ? Also i want to show events per destination, is it compatible?

Thank you.

Hi there,

Achieving this would require changes in template files, which is not included in item support, sorry about that.

https://themeforest.net/page/item_support_policy#whats-not-included-item-support

In case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: - https://studio.envato.com/



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I need CSS for this two:

1. Mikado Tours Carousel now auto Scrol for every ~5 sec But i want to change it to 3 sec.

2. Mikado Carousel (Now not auto scrol) i want this carousel auto scrol for every 3 sec.

check the images bellow.

https://ibb.co/5Fj2kgz https://ibb.co/ss757ZH

Hi there,

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Thank you.



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