398 comments found.
I have a website with a wordpress portfolio and I would like to be able to import my portfolio here with the images. it’s compatible?
Hi there,
Please note that we do recommend all to import the demo on a clean installation. You can for sure import it over your existing content, however, then we would recommend you to always make a backup of your existing content as it might happen that your content will get overwritten sometimes.
Also as our demo content is made with a page builder we cannot guarantee that your previous content is made with the same builder, so you will probably have to adjust your existing content to suit our theme’s demo content.
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Hi, is it possible to show clicked gallery images on mobile on full screen? When I touch images in portfolios on my phone it open a very small gallery, it is difficult to see the images
Hi,
This can be adjusted with some custom css.
@media only screen and (max-width: 1024px){
body div.pp_default .pp_expand {
display: none !important;
}
div.pp_pic_holder {
width: 92% !important;
left: 4% !important;
}
body div.pp_default .pp_content {
width: 100% !Important;
height: auto !important;
}
.pp_hoverContainer {
width: 100% !important;
height: 100% !important;
}
div.pp_default .pp_details {
width: 100% !Important;
}
.pp_content #pp_full_res>img {
width: 100%!important;
height: auto!important;
}
}
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Thank you very much!
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A year has passed with no updates for this theme. Do you plan to update it this year with fixes for warnings appearing with PHP8? If so, when? Thanks
Hi,
The compatibility with PHP 8 was added in the latest update, please see change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
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There’s a warning when using a slider with the 3.3 version of the Grafik theme and PHP8: “Trying to access array offset on value of type bool in /usr/home/domain.com/web/wp-content/plugins/select-core/modules/post-types/slider/shortcodes/slider.php on line 94”.
Hi,
Please contact us through this email, include your purchase code in the email, and our support agents will check this and provide you with the latest version of Slider Revolution.
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In order to fix this warning, you need to change the code in the /select-core/modules/post-types/slider/shortcodes/slider.php file between the comments /* check if slider has prev/next numbers enabled - start */ and /* check if slider has prev/next numbers enabled - end */ to:
$slider_numbers = 'no';
if (isset($slider_meta['slider_numbers'])) {
$slider_numbers = $slider_meta['slider_numbers'];
}
if ($slider_numbers == 'yes') {
$slider_numbers_class = 'qodef-slider-numbers';
$slider_numbers = 'yes';
} else {
$slider_numbers_class = '';
}
Hi there,
If you are having any further issues please as I said, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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When using a slider with the latest version of the Grafik theme I get the following warning in PHP 8 (no problems with PHP 7.4 and lower): “Trying to access array offset on value of type bool in /usr/home/domain.com/web/wp-content/plugins/select-core/modules/post-types/slider/shortcodes/slider.php on line 94”
Hello,
Please check if you are running latest version of theme and plugins listed in the change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you. Thank you.
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I’m running Grafik theme 3.3 and Select Core plugin 1.3, according to the changelog, those are the latest versions. The warning appears only in PHP 8 (no problems with PHP 7.4 and lower).
Hi,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
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Hi, You have a really good theme but it’s been really a long time (more than a year) since last theme update and WordPress core has made some serious changes. Our developers are raising red flag in terms of security both on theme and on premium plugins that don’t get updated. Do you have an estimate when next theme update will be out? Please let us know, if an update is not on your schedule so we can move on to another theme before its too late. thank you for your response
Hi there,
Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when a new update will come out but we hope it will be released soon and you will for sure be notified once a theme update is out.
If you have any issues, please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check and assist you further.
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Hi, I have a pre sale question, is it possible to have icones associated with each project category so that on this page https://grafik.qodeinteractive.com/standard-style/standard-two-columns/ it show´s the project name and the icon of the category (instead on the category name)?
Hi there,
Such an option, unfortunately, does not exist within the theme.
Do let us know if you have any additional questions.
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Hello, how can i center the images in portafolio-item. Actually appear on the left and i would like in the center page. Thanks
Hi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further.
Thank you.
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Hi there, I`m looking for the next theme update. The last one is older than 1 year. It`s really time for the next one, isn`t it? When do we get it? Thanks and all the best for 2022!
Hello,
Thank you for reaching us!
We are constantly working on updating all our themes. We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
Thank you for understanding and take care.
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Is the theme compatible with the latest version of WooCommerce (5.9.0)? Thanks
Hi there,
Thanks for taking an interest!
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out. When it comes to the latest WordPress version, we didn’t include the compatibility with WordPress 5.8 just yet. It would be best to wait until we release an official update. We hope that the update will be available soon. If you run into issues with widgets on the latest WordPress version, you can also try using Classic Widgets plugin as a temporary solution – https://wordpress.org/plugins/classic-widgets/. Also you will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
Our team is working hard on updating all our themes at the moment and it will for sure be released within the near future.
Do let us know if you have any additional questions.
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Thanks for the info! Hope you are able to release an update for Grafik as soon as possible
Hi there,
It will be for sure.
Do let us know if you have any additional questions.
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Hi. How can I translate the main category name in portfolio from “All” to another name? Thank you.
Hi there,
All our theme labels are translatable and this article can help you here.
We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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Your theme is broken, since I have done the updates I can see all the shortcodes of the visual composer on my frontend. Running the latest version of everything, looks horrible
Look at this, horrible: https://ibb.co/6DVktrx
Okay updated the core, all customizations are gone now, child theme was always activated but colors etc. all set back to default. maaaaaan
Hi there,
Once you update the theme it is also important that you update Core plugin. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
Then, navigate to Select Options -> General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file with all of the theme options you’ve set.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.
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Hi guys, one question: Is your theme compatible with PHP version 8.0? Thanks & regards!
Hello,
Thank you for taking an interest!
Grafik theme is not compatible with PHP 8 just yet. An update is planned for sure and the compatibility will be added. We do not have any ETA at the moment however our team is working really hard on updating all our themes and Pitch will for sure be updated.
Thanks for understanding and let us know if you have any additional questions.
Support
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Hi there, how and where do I change the tablet breakpoint size. Currently, I have the menu unfolded permanently, which causes issues on MS Surface devices. So I would like for the tablet menu to break at a slightly bigger resolution – for example 800x rather than 760px.
Hello,
Thank you for reaching us!
You can take a look at this article on how to resolve overlapping of the menu items on smaller screens.
If you have additional questions, or you need further help, please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi, when do we get the next update? Tanks and regards
Hi there,
Thank you for reaching us!
We are constantly working on updating all our themes and our developers are working hard on preparing updates, and we will release them one by one. We hope that update will be available soon.
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Does this theme support Multi-vendor marketplace? Or do i have to use other plugin? How do i go about it?
Hi there,
Thanks for writing in! Unfortunately Grafik theme does not support multivendor, you could try with some third party plugin for this purpose however have in mind that we cannot guaranty theme compatibility since it has not been tested.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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I noticed yesterday that the lightbox doesn’t work anymore on my website. I deleted the custom code but that didn’t help. So I guess it’s a problem in the theme?
Hi there,
Please submit a request on our helpcenter and one of our agents will investigate. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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It´s Possible add an icon search in header menú?
Hi there,
Thanks for taking an interest! Yes you can within Appearance > Widgets > Header widget area add Search widget.
Do let us know if you have any additional questions.
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Hi, is it possible to add a video at the bottom of my images on this portfolio page? thanks!
https://timkoontz.com/portfolio-item/clean-currents-2021Hello there,
Thank you for reaching us!
You can add videos to portfolio single pages with ‘Select Portfolio Images/Videos (single upload)’ option ( please see screenshot ). Also, in case you set portfolio type to ‘Portfolio custom’ you can edit portfolio single page as a regular page like here.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Hi,how do i make up to date construction.
Hi there,
Thanks for writing in. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi there, I’m hoping you can help. Is there a way to stop text truncating on the boxed accordions within this theme? Currently the text truncates, but it would be better if it displayed across two lines. Do you have some custom CSS?
Hi there,
If you refer to the accordion element you should know that text that is being added to the accordion will be displayed, if you referred to something else please let us know.
Thanks.
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Hi there, yes I am referring the the accordion element, but I am afraid that’s not the case. If the line of text is too long in the accordion title, the text cuts off (instead of jumping down a line).
Hi there,
If you wish to have only 2 lines visible you can always add this code to Appearance > Customize > Additional CSS
.qodef-accordion-content-inner {
display: -webkit-box;
-webkit-line-clamp: 2;
-webkit-box-orient: vertical;
max-height: calc(var(-lh) * var(-max-lines));
overflow: hidden;
}We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Thank you for your reply, but I’m afraid that did now work. The text still truncases and does not spread over two lines (within the boxed accordion).
I’m afraid my item support has expired, but I don’t really have many issues – just this one. I hope you can assist.
https://snipboard.io/nf62NJ.jpgHi there,
If you provide us with your website URL it would be easier to check.
Thanks.
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What email can I get you on please?
Hi there, Could you please send us a mail to our help center and our team will check this.
Thanks.
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