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Hi, love your theme! Quick question. How do you make the recent posts and popular posts widget work?
Thank you for purchasing.
- Recent posts will displays posts order by published date.
- Popular posts will displays posts order by number of comments.
Okay I wasn’t sure if I needed to tag them. I have added the widgets but they don’t seem to be appearing. Just the Custom Category Widgets are working.
Did you mean you want to filter posts widget by select tags?
No I wanted to make the Popular Posts and Recent Posts widgets work. I have them added but they are not showing up.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi! I bought this theme almost year ago and everything was fine, but today when I opened my blog waiting for me unpleasant surprise! On right side exists strange code ”/!\ error getUserIDFromUserName. /!\ error empty username or access token.
Warning: Invalid argument supplied”.What happened? Do you have some problems with servers, codes or something?!
First please make sure you update to the latest version of theme..
Then please make sure you enter correct Instagram Access Token which create from your Instagram account as Instagram change their API policy so you can only get photos if you are account owner only.
Here is information about API change https://themegoods.ticksy.com/article/12747
Thanks! I will definitely do that!
Problem fixed, thank you once again
You are welcome
Btw, Could you help us rate for the theme please?
I have the same problem with Instagram: /!\ error getUserIDFromUserName. /!\ error empty username or access token.
Warning: Invalid argument supplied for foreach() in /home/krolowak/domains/krolowa-karo.pl/public_html/wp-content/themes/grandblog/grandblog/lib/custom.lib.php on line 393
I’m completely resigned and tired. I bought a template to have a beautiful blog and do not worry about anything. I updated the version, but Instagram still does not work. I do not know what to do anymore. I’m not an IT specialist and I can not program. That’s why I bought the template.
I wonder now if I will not buy another template. The blog still does not work.
I have a message:
Warning: Invalid argument supplied for foreach () in /home/krolowak/domains/krolowa-karo.pl/public_html/wp-content/themes/grandblog/grandblog/lib/custom.lib.php on line 393
Is this a problem on my side or on the template side?
Please make sure you enter correct Instagram Access Token which create from your Instagram account as Instagram change their API policy so you can only get photos if you are account owner only.
Frrom your error message, it looks like Instagram server doesn’t allow you to get photos from entered Access Token (It’s not correct Access Token).
I have some problem with authorization beacuse of URI. What I should write as Valid redirect URIs?
That because your entered Access Token is not valid or incorrect.
Hi there – Did the issue with regards to the Access Token get resolved for the Grand Blog theme? (in order to get the Instagram Photostream fixed?) we are having the same issue now and we will purchase support – but need to know whether this fixable or not before hand if poss.
Hi! I have the same problem with Instagram. I see that many websites with Grand Blog Theme have the same issue.. Do we have to wait for external help or could we fix it somehow by ourselves?
And one more thing: I have no idea why people cannot see photos inside my articles when they open a link from Instagram or facebook application. On iphones everything looks nice, but on other phones (e.g. on Android) there is a problem. I wrote you about this issue few months ago, but I got no answer on that. I thought that it has to be like this by default (I mean there are invisible photos for Android users, but I found another blogs with Grand Theme Blog and they worked ok meaning that I can see every photos inside articles when I use Instagram or Facebook application (my mobile is on Android). When I open my articles – I cannot see photos inside and it does not look attractive Could someone help me, please?
1. First please make sure you update to the latest version of theme..
2. We have already check your site on Facebook app on iPhone and we also provided screenshot of it. It doesn’t have any issue so we really don’t know how can we fix the issue which we couldn’t produce. In fact, there is no single customer has issue you mentioned.
On iPhone everything is ok. But when someone use android (on samsung,xiaomi,LG for example) and want to open a link from instagram or facebook apliccation, can not see photos inside. Can I send you some screenshots to show you how I see my site and another sites with grand blog theme? Something is broken on my blog. One expert from your team changed some photo settings on my site. Maybe there is a reason.
Dear ThemeGoods, my host helped me with instagram issue and update the theme., But there is a big problem with the photo size – the same issue like on the begining. It was fixed by your man Dake (he put some css directly to the file or something , but we don’t know what he did exactly and we can not solve this problem. Please,help us. Waiting for your answer.Klaudia
this problem ’s appear again after we update the theme
Could you please provide URL of page which has issue, WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
I will check the issue for you.
ThemeGoods, we upgrade grand blog theme and bad things happen on my site. Only you can solve this problen, cause only you know css which you put to the folder before. Please, contact us. REGARDS. Kkaudia
THank you. I sent you an email yesterday. WITH the ticket number. Everything was inside this ticket-i mean URL, FTP WordPress. It will be easier to find rhis conversation (ticker number) to check what solutution was done before. Could you please tell me if you get this email from me? I can sent another one. Regards. KLudia
I sent you another mail. Could you please confirm, that you got it?
I got your email and will reply soon. Thank you for your patience.
The Popular Posts widgets don’t work. I have them added but they are not showing up.
Please login with your purchased account so we can continue providing support for you.
Hi, I have a question concerning the construction of homepage of Grand Blog. Is it possible to make a homepage with different category sections? (first part of the homepage 3 posts from category a, next part 3 posts from category b…)
Thanks a lot.
Thank you for interesting.
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
Of course. No problem.
Let’s say I want to create a photo blog and I have 3 categories: Animals, flowers and landscapes.
I’d like to create 3 sections on the homepage showing the latest 3 images of theses categories.
I tried to make a little drawing of what I mean: https://i.imgur.com/S21QO2V.jpg
Hope you know what I mean.
Thank you for your info. Really sorry it doesn’t support that option.
No problem. Would that be possible with ‘Grand Photography’?
Yes it’s possible with Grand Photography.
How do I change to one of the different pre-defined styles—ie. classic, 3 column slider, boxed layout, etc.?
You can change its layout via Appearance > Customize > Blog > Layout.
how can I hide the post content on main page, I only want to show post title.
and both on slider
Could you please provide URL of page you want to make change please. So I can check it for you.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
I will make change for you.
I make a article and select “Featured Content Type” to vimeo or youtube video and enter video ID option, but I can’t see the video (vimeo or youtube) on mobile. In desktop it’s ok, but on mobile don’t.
Am I doing something wrong?
I try with version V2.1 and V1.3.2
Could you please provide URL of page which has issue please.
In this moment I use V1.3.2
Could you please provide URL of page which Vimeo video you mentioned so I can checked please?
Thank you for your info. How did you add the video? using shortcode or Youtube embed code?
I make a article and select “Featured Content Type” to youtube video and enter video ID.
Hi, I’ve updated my theme to the latest version and cleared my cache but am unable to retrieve an Instagram access token. When I click “Find you Access Token here” I get an error that says “smashballoon.com says Unauthorized redirect URL” and that’s it.
If this an error in the Grand Blog theme or Smashballoon?
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/themegoods
I’m with a big doubt if I buy Lets blog or Grand Blog, the both are sooo beautiful, but do you know what is the best to have a writing blog with articles and sometimes video and photos? My focus is TEXTS! Thank you a lot!
Both themes are working great for blog website. If you want to choose one, just choose one you like its design, typography and layout most
From more than 1 month i am getting below error for instagram. i tried every option
you all provided in comment. still not working.
my site is https://wild.photography/
/!\ error getUserIDFromUserName. /!\ error empty username or access token.
can you let me know where to login
Sorry, the support license on this ticket has expired. The ticket owner will need to extend their support license and submit a new ticket.
what is going on i didn’t get any update. can you let me know what to do. i can’t raise ticket getting error.
As I explained earlier. We cant verify purchase from your account.
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