278 comments found.
Hello, I have three blogs and I want this template. Do I need to purchase three licenses? Regards
Hi,
Thank you for your interest.
If there are 3 WordPress websites domains then you will have to purchase 3 licenses. Thank you.
I would like to de-register my purchase code on old site which is not live anymore and make it available so that I use it on my next project. How do I go about this issue?
Thank you
Update: I managed to unregister it.
Ok glad you got it sorted!
Hi, so how do I change section 2 of the home page from black to say a color like blue? I would like sections of the page to universaly change from black to a shade of dark blue.
Can you offer a guide?
It isn’t elaborate on the documentation.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello Peter, i am struggling with product activation, sent query through support, kindly please sort out my query as i already gave all the details.
Hi,
Thank you for purchasing.
We replied your ticket with the solution. Could you please continue there. Thank you.
hello. this is urgent. i purchased this theme for a website 2 years ago. now that domain is expired. i want to use this theme on my new domain. an error is occurring when i import the demo that this theme purchase code register to my previous domain. which is expired. please help how can i use this theme on new domain
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration there.
Hi, how can I utiilize shortcode in the theme html adverts positions of the theme settings?
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
is there any possibility to change the domain from demo domain to real one without me buying the support? i want to test the theme which i wasn’t able to so far before buying the support extension. if not then its ok
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration there.
Thank you i have tried this but it doesn’t send the email for password or reset password
Could you please contact us using the contact form on this page https://themeforest.net/user/ThemeGoods
We will check it for you.
Done i sent the email thank you very much
Hi, please can you check this out as we didn’t received any email reply yet
We replied your email 2 days ago.
have checked all the folders and everything but no email and as well i tried to check again the license of theme its not changed either so not sure
This is my reply.
I changed your account password to 9GXguz*XwGm&Us(kMd9Xr09n
Could you please try again.
Please make sure you change this password once you log in.
Sorry i am becoming that pain in the .. customer for you lol but its not letting me register my license saying its already registered
Could you please provide your purchase code using the contact form on this page https://themeforest.net/user/ThemeGoods
I will check it for you.
Sent thank you
thank you for the support i was able to work it out after all your help!
Hola me gustaría pedir el reenvolso de una licencia que compre por error y me.gustaria ayuda para que mi página esté como en la demostración
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, I can’t manage widgets anymore! Wordpress doesn’t let me handle them as there are several errors. In front-end is all ok but in back-end i can’t to admin widget areas.
Hi,
Thank you for purchasing.
Please install this plugin https://wordpress.org/plugins/classic-widgets/ it should fixes the issue.
Hello, Envato Market plugin needs to update from 2.0.6 version to 2.0.7 version but it says that the compatibility with WordPress 5.9 is unknown ¿It’s safe to update? Sorry if it is not the right place to ask.
Hi,
Thank you for purchasing.
Yes you can update to v2.0.7 without any issue.
I’ve posted tickets multiple weeks old without even a reply saying they’ve received the ticket. The current issue, if anybody has the same issue, is that the dev wrote a call to a function before checking the validity of the function in widgets.lib.php! This is sloppy editing and lack of review. I hope this isn’t a security issue as it does break the site if not addressed manually. I’ve not received any response on correcting the issue in the public release… or at all for that matter. Regretting spending a renewal on support… since I have to support the theme myself!
$category_image = z_taxonomy_image_url($category_id);
if(function_exists(‘z_taxonomy_image_url’) && !empty($category_image))
Hello Theme owner,
We have install Grand Magazine | Blog WordPress theme and it’s plugins as per your documentation and followed steps to import demo(demo import done successfully). After importing there was no hompage or any other page we can access to change hompage layout. We also checked theme settings and widget section to change layout. Also this theme doesn’t have elementor or any other plugin to create homepage.
Can you please help us with this issue.
Thanks
Hi,
Thank you for purchasing.
We replied your ticket with detailed explanation. Could you please continue there. Thank you for your patience.
Does this theme have a page builder right now?
Hi,
Thank you for purchasing.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Hi Guys,
We don’t see any options for homepage layout for multiple categories can someone please help here?
Hi,
Thank you for purchasing.
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
Hi, i was trying to find the demo content file to upload where i can find this as its not included in the folder i downloaded. I would like to make it look like the demo site
Hi,
Thank you for purchasing.
You should be able to import demo contents from Theme Setting > Demo Import.
Hey
it doesn’t really have such kinda option at my end it asks for us to upload the file. https://imgur.com/a/i4oGdqx
Could you please make sure you activate the theme from Theme Setting > Registration.
If you have already did that. Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Where are the release notes of the last update?
Hi,
Thank you for purchasing.
You can view the changelog from here https://themeforest.net/item/grand-magazine-news-blog-wordpress/19054317
I know I can, yet that is not updated since March…
Hi if I activate a child theme all the theme settings are lost, how can i backup the theme settings and import it back? Do i have to do each option one by one ?
Hi,
Thank you for purchasing.
You can use this plugin https://wordpress.org/plugins/customizer-export-import/ to export all theme cusomizer settings.
Recently the following script have caused delays in this theme loading. Over two seconds is added to the load time. How can this be resolved?
/wp-admin/admin-ajax.php?action=grandmagazine_script_custom_css
Hi,
Thank you for purchasing.
We will look for the solution to optmise this issue and will release the update soon. Thank you for your patience.
Hi there, is there a way we can translate the ‘load more’ button and the text: ALL POSTS ARE ALREADY LOADED! ?
I am using a child theme…
Hi,
Thank you for purchasing.
You can translate theme and plugin strings using LocoTranslate plugin here https://wordpress.org/plugins/loco-translate/
But I don’t want to use a whole plugin just to translate one label?! Can you give me the line or file where this is at?
Could you please provide URL of page you mentioned so I can suggest you where to edit the code correctly please.
Well, it’s on the homepage, when the newspaper lay-out is loading all of the news items (articles). It has a ‘load more’ button (which I need to translate) and ALL POSTS ARE ALREADY LOADED! as a text (after loading) that I also have to translate.
There are multiple layouts which you can use on homepage. Could you please provide URL of page you mentioned so I can suggest you where to edit the code correctly please.
I don’t know what you mean? The website is not live yet, so there is no link… just local. It’s the homepage, newspaper layout with three articles side by side. It’s below the header, near the footer. Is that more clear?
Hi there. Can you please answer my question? We are stuck…
As I explained earlier. Could you please provide URL of page you mentioned so I can suggest you where to edit the code correctly please.
Could you please read my previous comment? There is no URL, because I am using localhost…. LOCAL. I just need the PHP file where it is located. Can you please help?
That’s why I asked you to upload it online so we can advise correct one for you. Without seeing the actual site I dont know how can I help you.
So, you want me to upload my website because you need to know where it is? I don’t understand it. You guys built this website, so what’s the problem? You know where the file is, you know what I am talking about, so what’s the reason you want me to upload my whole website to you while it is NOT finished yet? What kind of weird support is this?
https://themes.themegoods.com/grandmagazine/demo/Use this one. Scroll down and you’ll see a LOAD MORE button on the homepage. Now: can you please help me understand where I can translate this?
Again: can you please help with this?
Hello?!
Hi, how can i save all my theme settings and transfer to a child theme?
Hi! Great theme.
We’re using this theme for a scifi magazine since many years ago, but now we have a problem with the postlink of featured big post in homepage: the link don’t works (only in video mode).
Link: https://otiumzine.org/
All cache plugins (autoptimize, cache enabler, async javascript) are deactivated and deleted. Do you know how can we solve this problem?
Thanks!
Hi,
Thank you for purchasing.
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
Hi,
Screenshot: https://otiumzine.org/wp-content/uploads/2021/02/Captura-de-pantalla-2021-02-23-a-las-16.37.15.jpgThe link is “locked” in video mode.
Thanks.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
We will check it for you.
We’ve already sent the message. Thanks!