72 Reviews
Good looking theme but terrible support. I had a problem with the logo placement on mobile which ruined the look of the site & after contacting support I was told that my problem can be fixed by editing the HTML, which is the most obvious & unhelpful response possible. They offered absolutely no valid solution or even attempted to point me in the right direction. I have wasted my money on this theme
Author response
We are sorry if theme didn't bring you expectation you want.
In your ticket. You want us to completely change menu and logo code structure as your requirement. We can definitely help you on minor customsation but for complex custom modification within theme core HTML code. It doesn't included in our support policy here https://themeforest.net/item/grand-news-news-magazine/15885465/support
Thank you for your understanding.
I am so frustrated after buying this theme, wasted my money and time. The Demo doesn't work ,tried every thing that has been mentioned in the documentation.
Author response
Hi,
We are sorry if theme didn't bring you expectation you want.
Technically importing demo contents are multiple processes which download media files from demo server to your server.
So we are using the most completed importer script available in the market. However if there is some limited settings on your server which stop importing processes when it reaches certain level of server resources usage. It’s related to your server limitation.
Normally we can try to find other workaround for you to see if it works by using other plugin to manually import content first then try to import all media files later. To see if it’s working.
But these workaround required your WordPress login information so we can try to do it for you. We replied your ticket and ask for an access so we can import demo contents for you and still couldn't heard back from you.
Could you please provide us more detail within the ticket so we can help you please. Hopefully we can improve your experience using our theme and rating you gave ti us. Looking forward to your reply.
If you are not happy with our theme. We are happy to give you a refund if you could open it here https://themeforest.net/refund_requests/new
I did experience a bug that support eventually fixed. I'm upping my rating a few stars because of that. When the content builder works, it's a very nice interface that allows for many flexible options.
El theme es aceptable, aunque le faltan muchas opciones para personalizar opciones básicas.
- Aparecen obligatoriamente los botones para compartir en redes sociales y no se pueden desactivar ni modificar, sólo ocultar con CSS.
- A estas alturas, sigue apareciendo la opción para compartir en Google+ que ya ni existe como red. Tampoco se pueden añadir otras redes con Linkedin etc... hay que instalar otro plugin externo.
- En las páginas que tengan una imagen destacada, automáticamente la muestra en formato hero como cabecera, con el texto superpuesto, la única forma de evitarlo es borrando la imagen destacada del todo.
- Tampoco hay opción de establecer ningún efecto "hover" en el menú, por lo que queda realmente triste...
Da le impresión de que el autor dejó el tema abandonado, aunque los tickets de soporte los responde en un tiempo correcto.
by rea-g 3 years ago
Great customer support and theme is awesome and works just as promised. You can't go wrong with this one!
Author response
Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.
Awesome.
Author response
Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.
Best support from vendor by far!
Author response
Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.
GOOD!
Author response
Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.
Very easy theme to work with, along with great support for additional customization
Author response
Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.
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