This author's response time can be up to 1 business day.
Hi, is it possible to have a custom link for images in galleries/portfolios? so when pressing a button (like share or purchase) sends the visitor to a custom link page.
Thank you for interesting.
Yes we have single image post page support.
Thank you! Could you choose whatever you want for the direct purchase link? or must it be to a WooCommerce item? To clarify it – I want to send the customer to another website who’s handling the shopping process.
You can add custom direct link so it’s redirected to 3rd party shop site too.
Did something change ?
My live chat code was in footer.php file since beginning and it was working just fine.
Today I checked, it was gone.
I went to footer file and I see my code is missing.
I WENT in and placed my code here, http://prntscr.com/i313z6
But still it doesnt work.
But still my live chat doesnt show up.
Oh wow, in backend, when Im trying to update file, Im getting this http://prntscr.com/i314p8
Thank you for purchasing.
The error happen because code you edited is not correct and cause PHP fatal errors so WordPress doesn’t allow the changes. Please check your code. This is not related to theme at all.
Ok I placed it by going into the file and placing it manually. No issue with code.
I remember I had manually uploaded the files of latest theme package 3 months back. But how come my backend still shows this as 1.8 version ?
Can I download the latest package and again over write and then put back my css file from old version ?
You can download the latest version of theme from Your Account > Downloads but you have to keep your changes and put back yourself after an update.
Yes, so basically I downloaded the latest package and re upload the the whole theme folder from your new zip and then simply copy back my css file, right ?
Well, it depends on how do you add you custom CSS. Just put it back the same way after you update theme.
OK, IS THERE ANY CSS OVER RIDE feature in your theme, so we can always upgrade theme without disturbing our customization ?
You can add custom CSS to Theme Setting > Script. This won’t be removed when you update theme.
Oh did not know, I will do that. Thanks.
instagram feed doesnt show. Any changes ? http://prntscr.com/i3r7w7
Please make sure you update to the latest version of theme and make sure you remove all cache files in /wp-content/uploads/grandphotography/ folder
MY page has type selected to gallery archive board – http://prntscr.com/i357no
In my page, it shows all in order. I want to change the order, and I see if I drag, I can change the order. But Im not able to take items in 2nd page of gallery to 1st page, as there is no way to see all galleries in backend single page, so i can drag drop as per my preference order.
Sorry I don’t understand what’s issue and what you are trying to accomplish please?
Im just trying re order the items, which Im not able to.
You can see from the above screenshot, I have 38 items, and wordpress pagination of your gallery module shows 19 items per page.
Now I want to bring items from 2nd page to 1st page, but unable to
You can use this plugin https://wordpress.org/plugins/post-types-order/ and drag&drop to order all items.
I guess your theme gets pre installed with this and Im able to drag drop the order. But there is no way to take items from 2nd paginated page to 1st page.
With this plugin you can it will effect frontend display order. But if you mean order within its dashboard. I don’t there is any plugin can do that. It’s default WordPress functionality.
So basically one cannot move items from 2nd page to 1st page ?
I guess current workaround would be deleting the items and creating, so it goes to 2nd page,
I will post this in WP forums as a bug.
Thank’s for this amazing template.
Still, to make it a better template for professional photographers you should add small option.
For the proofing gallery, could you let us set a maximum number for the checked images. As a photographer I shoot a lot during my sessions with clients but they have to pick only 15 photos at the end.
Is it possible for you?
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
It seems this never got fixed, https://goo.gl/UcxgXT
Responsive is dead for this page http://prntscr.com/i3sio0
How to fix this ?
I remember asking this since last year too, but your team did not respond to it in helpdesk
Could you please provide WordPress and FTP accounts through my profile form mail here https://themeforest.net/user/ThemeGoods
Have messaged it. Please check
Hi – Why is the title for a blog post H5, when it should be H1?
Could you please provide URL of page you mentioned please.
Every single post has its title in h5.
For example http://themes.themegoods.com/grandphotography/demo/awesome-support/
Thank you for your suggestions. We will look for the solution and release the update soon. Thank you for your patience.
Thank you. Similarly, sidebar titles on the same page are using H2, whereas they should not be using a heading tag at all.
Hey! I have been using the theme for a long time now and I like it but now it has happened. I can not get the “content builder” on the whole page without ccs or how to explain it. Old setting in “content builder” remains, but can not be changed. This happened when I entered the newest version of the theme.
Hi! Looking for a photography theme. What are the main differences between this theme and your other best selling one here https://themeforest.net/item/photography-responsive-photography-theme/13304399?s_rank=2
They are different in terms of design, layouts available so you can choose theme which its design match your photography works most.
On the “contact us” fill up form, I am trying to have it redirect to a “thank you” page (with its proper link), as opposed to the thank you message that appears under the same contact us link when you click on send.
Is that possible? if yes, how can i do it?
I am loading galleries through the category page of the gallery. When they are shown, the galleries are shown to me and when pressing a new page with all the photos of the gallery is opened. Is it possible to force or make the galleries category page by clicking on it activate ilightbox directly without having to open another page?
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Thank you very much, in the end I have already solved it
Hi, a simple question, i had the theme on my website and all works well but i testety it on Gtmetrix and i notice that it took over 5 seconds to get this file: wp-admin/admin-ajax.php?action=grandphotography_custom_css.
Is ok? there somenthing i can do to speed up this?
Thank you for purchasing and your info. We will look for the way to improve this issue and release the update in the future. Thank you for your patience.
Let me know how to fix this.
Could you please provide URL of page which has issue please?
The featured image of gallery grid size is 705×529 while some of images you are using has for example 640px. Like this one https://www.photozone.in/wp-content/uploads/2015/06/IMGL3793.jpg
So basically you have to upload higher images dimension for ones which have issue.
but the issue is not with smaller, its actually images on hover showing bigger than container width height.
Can you try suggested solution I first to see if it fixes the issue?
Ok I guess that showcase module is trying to mess up anything that is vertical, no matter low or high res.
hello I bought this theme but i have problem witch archive grid. It doesn’t look very good . it should be grid 3×3 thumbnails but i think is a problem with my blog http://www.myownphotostory.pl/category/fotografia/
I just buy your theme from and i want to download the demo content but when i enter the Evanto token i get this message here : “We can’t find your purchase of GrandPhotography theme. Please make sure you enter correct Envato Token.”,
Can you please help me?
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket so we will solve the issue for you. Thank you for your patience.
Thanks for your replay,
I’m working in local server right now like “MAMP” so my website is not online
Could you please just give me a valid token ?
Normally if you follow detailed instructions in Theme Setting > Registration because you can only get it from your account. You should be able to solve it.
But if you could provide WordPress account here https://themeforest.net/user/ThemeGoods
I can activate it for you. Thank you for your patience.
Thank you very much for your help, it works now
Thanks for replay and help
You are welcome
Btw, Could you help us rate for the theme please?
of course i will, you guys deserve 5 stars for your work and support
Thank you very much
I have some problem with importing demo data’s, it’s been 2 hours now that i wait and still nothing happened.
Is this normal and how much time it take to import data ?
Thank you very much for your help, it works now Thanks for replay and help
Is possible change slug for /gallerycat/?
How do I do it? I see that in the DB and the code you also refer to this slug.
Instagram is stop working again. Dear Sir when I bought the theme you solved the sameproblem with un update and said me that in the future the problem will not come back. But after updatig the theme instragram stream disappears agai. My support time is over and I think that IS NOT A GOOD POLICY oblige myself to buy a new license for a problem that is not my fault
is there anybody out there?
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods I will check the issue for you.
I did it. Waiting for yours. Thank you
is there any way how to make transparent menu in the galleries?
For example in th Gallery Masonry 4 Columns Wide ?
Could you help me how to do that ?
You can create a page then select “Gallery” as page template and select the gallery you want to display in page option.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $23.50
Regular license, 6 months author support.
Envato sets up the theme, hosts your website, and provides support.
Find out more
Power Elite Author
Deliver better projects faster. Photos, templates & courses
Unlimited downloads. Only $29/month
Learn almost anything with
Envato Tuts+ for free
25,000+ tutorials and 1,000+ courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work