We are sorry if theme didn't bring you expectation you want.
From issue you mentioned in the ticket that you can't scroll horizontally on your page here https://www.johnallanstudio.com/portfolios/fashion/
We have 2 support staffs check on your page and it's working fine, they can scroll horizontally. I can ask other ones to test as I am sure it's working. But you insist it's issue there.
Then I asked you to provide an access to theme files so I can check more for you. But you refuse to provide anything and insist that we have to fix the issue we can't produce without any access to theme files?
We tried to explain to you that without seeing and testing on theme files. we don't know how can I help you especially there is no issue on our end at all. In fact, there is no single customer has this issue.
Then you said you want your money back and we told you that. We are happy to give you a refund if you could open it here https://themeforest.net/refund_requests/new
And now you keep telling us that we want more money from you and claim that we don't understand English.
But if you read our reply carefully. We have already explained to you and even offer you full refund of your money already. We don't know what more we can offer for you?