79 Reviews

for Customer Support

Very very complete theme, little obvious to take in hand at first but frankly top once well mastered.

I have repeatedly asked for support for different topics and I have always had a very good listening and solutions adapted to my requests (despite my approximate English).

I am really pleased with this theme and ThemeGoods, hoping they will bring a lot of good things to this theme!

Sebastian

ThemeGoods

Author response

Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.

for Customer Support

Nice theme : flexible, modern with lots of possibilities. The customer support is really top : fast and efficient. I really recommend this theme !!

ThemeGoods

Author response

Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.

for Customer Support

A really versatile theme -- great layouts, and awesome customer support.

ThemeGoods

Author response

Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.

for Feature Availability

very good theme

ThemeGoods

Author response

Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.

for Customer Support

Got reliable and high class support for my website "micha-doert.de". Without the help of supporter "Mike" my website would not have improved in the way it has. Very easy to follow although I am a total wordpress and CSS beginner!

ThemeGoods

Author response

Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.

for Design Quality

Excellent theme with a great design. A lot of freedom for customizability.and a very good customer support..

ThemeGoods

Author response

Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.

for Design Quality

Perfect!

ThemeGoods

Author response

Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.

This theme is very pretty, but it's difficult to use. I've been setting up and maintaining WordPress websites for 5 years, and this is the first theme I was unable to work with.

There were problems from the very beginning, the theme couldn't be uploaded in the WordPress dashboard and had to be uploaded via cpanel. Once the theme was uploaded it was incredibly difficult to work with, and the setup instructions aren't good. I switched over to the content builder, hoping that would help, but the website I was working wouldn't display anything at all. Rather than waste any more time, coming back repeatedly to find a fix for each and every issue that arises, I'll just take the loss and use a different theme.

ThemeGoods

Author response

We are sorry if theme didn't bring you expectation you want.

From issue you mentioned in the ticket that you can't upload theme through WordPress dashboard.

Basically it's because your server has limited file upload size setting so file which is larger than this setting couldn't be uploaded. In this case, our theme file.

It will be the same for almost every themes sale here as it's server limitation setting which causes the issue. Our support staff recommend workaround for you and it seems like you don't happy with that workaround even it's working.

If you are not happy with our theme. We are happy to give you a refund if you could open it here https://themeforest.net/refund_requests/new

for Design Quality

theme very good

ThemeGoods

Author response

Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.

for Customer Support

Amazing theme!!!!

ThemeGoods

Author response

Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.

for Customer Support

It's buggy and the authors won't respond in any meaningful way to support requests on their support system - it's going on two months now since my support request and they just run me around without doing anything - and that's when they respond and that's rarely. Incompetent.

This is the worst company ever!!!!!

Poor product.
Poor support.
Poor technical knowledge
Poor (I should say, no) grasp of best practice

I don't think they understand English.

ThemeGoods

Author response

We are sorry if theme didn't bring you expectation you want.

From issue you mentioned in the ticket that you can't scroll horizontally on your page here https://www.johnallanstudio.com/portfolios/fashion/

We have 2 support staffs check on your page and it's working fine, they can scroll horizontally. I can ask other ones to test as I am sure it's working. But you insist it's issue there.

Then I asked you to provide an access to theme files so I can check more for you. But you refuse to provide anything and insist that we have to fix the issue we can't produce without any access to theme files?

We tried to explain to you that without seeing and testing on theme files. we don't know how can I help you especially there is no issue on our end at all. In fact, there is no single customer has this issue.

Then you said you want your money back and we told you that. We are happy to give you a refund if you could open it here https://themeforest.net/refund_requests/new

And now you keep telling us that we want more money from you and claim that we don't understand English.

But if you read our reply carefully. We have already explained to you and even offer you full refund of your money already. We don't know what more we can offer for you?

for Customer Support

show support. Congratulations

ThemeGoods

Author response

Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.

for Customer Support

Beautiful theme and really great support ! Thanks

ThemeGoods

Author response

Thank you very much. We are glad you enjoy using our theme :) If you have any further suggestions for features requests. Please let us know.

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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