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Hello Team. I don’t know if anyone else has had this issue with A2 Hosting.
This is causing a conflict where the function cannot be declared by both the theme and our plugin, which then causes a fatal error.
We recommend researching a different theme or caching plugin, or contacting the authors of the theme, to avoid this conflict from the class JSMin. Here is example of the error output:
[02-Oct-2018 04:19:54 UTC] PHP Fatal error: Cannot declare class JSMin, because the name is already in use in /home/colomb11/public_html/cet/wp-content/plugins/a2-w3-total-cache/lib/Minify/JSMin.php on line 57
[02-Oct-2018 04:19:54 UTC] PHP Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0
It looks like somewhere in the theme it’s creating a conflict with my hosting optimization plugin. They’re saying to either change themes or not use the plugin.
Maybe you guys can recommend a better option?
Thank you for purchasing.
Could you please open this file /wp-content/themes/grandtour/functions.php and remove code at line 32
Thank you! That did the trick.
Hi. Do you have a trial period or demo version? I would like to connect this with a Multi Vendor Marketplace, but I’m worried that it doesn’t work.
Will be glad to buy it to give it a shot. Let me know any guidance you might have to test it out.
Thank you for intersting.
really sorry we don’t have trail version available and we can’t support on 3rd party plugin issue and integration. Sorry for any inconvenience.
Noted. Thank you. Do you know of any other of your users that have sucessfully linked this to a Multi Vendor Marketplace plugin?
Hello want to purchase the theme and use it as a market place for travel agents. Does the theme support it, if it does not can it be customized to support this feature or can i use a multi market plugin like dokan for this purpose?
It would required heavily changes and custom modifications to add marketplace feature to theme.
I have a pre-purchase question. Can we disable the booking from the theme to replace by another one?
Thank you for interesting.
Yes you can use other booking option instead of theme one. Just select booking method to custom in tour option.
I bought the theme but can’t find how to install the demo to have something instead of starting from scratch?
You should be able to install demo content from Theme Setting > Demo Content.
Hi, I know, my support has expired. But I have one “last” question. I was looking an answer for a week.
In months section, I want only using “January, Febuary, March”. So on Tour Search Dropdown feature, I want listed only 3 months not all months. Can you pointing which php should I modify?
Thanks for help.
You have to modify this theme file /lib/config.lib.php
Look at “grandtour_get_months” function.
Hi, I created a lot of pages using Content Builder, all the images from it such as “image fullwidth”, “Image Parrallax” etc are nice on a computer display but are NOT responsive on a phone (oversized or zoom issue).
Is there any way to make it fully responsive for any device?
Please login with your purchased account so we can continue providing support for you.
hi, presale question. i want to make a travel website that have 3 type tour, religion tour, holiday tour, and just common tour. i need to make a search box for each type of tour. for example like http://www.bafanas.com/
can your template do that? thanks
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
I bought this theme for a while now and unable to activate/register; I installed it on a local machine so there is no access for me to give to your support team.
The error received is ” We can’t find your purchase of GrandTour theme. Please make sure you enter correct Envato Token. If you are sure you enter correct one. Please open a ticket to us so our support staff can help you. Thank you very much.”
I created several tokens, but still received the same error.
Please resolve this issue; if you can’t I will be requesting a refund.
Issue resolved after instaltion on a dev URL…
Ok glad you got it sorted!
How to assign each tours to destination?
When you edit destination post via WordPress Dashboard. Scroll down, you will see “Related Tours” option there.
Hi, My Revolution Slider IS not active
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please? Did you mean you can’t activate this plugin?
Hi…yes i cant active the Revolution Slider Plugin
Normally you should be able to install it from Appearance > Install Plugins. If you can’t find it, could you please provide WordPress account here https://themeforest.net/user/ThemeGoods
Hi,,I key in the Purchase Code it Pop up msg : WRONG PURCHASE CODE ,
Normally you can use all basic function of Revolution Slider plugin you saw on demo site.
However you have to purchase separated license for Revolution Slider if you want to use additional features ex. auto update feature of the plugin. When you purchased theme, plugin is included but it’s purchased code for theme
But it doesn’t necessary to buy Revolution Slider license as we will provide an update for the plugin once it has.
Why is there a virus in the archive?
Can you check it again?
File scan: https://www.virustotal.com/vi/file/697fc5daef86a227e6102a188e4df5ed9084498b19b8bff5681075a73d519ae3/analysis/1540969852/
My website is always hacked when install this theme
I made full scan on our theme file from my local machine here https://www.virustotal.com/#/file/3e6f3b95c1df0dd0c0b03d96abcea98d1b71f49e784f8b2dbd53bfe3b63ab59f/detection
There is no virus on our theme archive file. I think it’s coming from your machine when you downloaded it to your machine and it’s infected.
Can you re-send your theme to my email.
You can download on Themeforest and re-scan it ?
Sure. I downloaded it again from Themeforest and scan. The result is the same. No virus found. You can see result here https://www.virustotal.com/#/file/26ec71ab646c4dd7d255840e2bfc5062f08765ce4e284adcbcca21939a5acd4f/detection
I think you should scan virus on your machine.
Can you send this file to my email. Thanks you
please, download from link Installable WordPress file only, it has virus !
I downloaded installable file from Themeforest and check. There is no virus, please see result here https://www.virustotal.com/#/file/26ec71ab646c4dd7d255840e2bfc5062f08765ce4e284adcbcca21939a5acd4f/detection
I think virus was coming from your machine.
please click to link [installable file from Themeforest] and download it.
Do you see two files of different sizes?
I’m sure link [All files & documentation] not viruts but link [installable file from Themeforest] is there.
why don’t you support me ?
I am able to find the reason of this issue. Seems like some malware software miss understanding some of our core theme files and mark it as virus while it’s not.
I removed some of unused files from theme file and made full virus scan on virustotal and you can result here https://www.virustotal.com/#/file/660d5071a7d18481d372b84721d725d14ae7cc9b37d4c58a48a7c3c6e52ee0ce/detection
Please download theme file again from Your Account > Downloads. It shouldn’t have any virus alert on your side anymore.
Hello, how can I modify home page tour search? I copied template-tour-search.php to my child theme but can’t see overrides. Is there another file controlling this? Regards
You have to edit plugin core file here /wp-content/plugins/grandtour-custom-post/tg-contentbuilder.php
I bought this theme today and it’s impossible for me to activate it.
The error received is “We can not find your purchase of the GrandTour theme.” Make sure to enter the correct Envato token, if you are sure to enter the correct one, please open a ticket so that our team can assistance can help, thank you very much. “
Could you please provide WordPress account here https://themeforest.net/user/ThemeGoods
I will activate theme for you. Sorry for any inconvenience.
Hey i want tour page header not transparent, how i can change it, I didnt find any settings
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Then please let me know ticket ID. It’s required editing theme PHP code to change that.
the theme will be okay with wordpress v.5?
Yes it will be working fine with WordPress v5
I would like to put an image that would be mine soon
Can I put a photo in the header? on top of the menu?
Yes of course you can do that.
i am interested to purchase Grand Tour or Altair, but i would like to know which one is better for my business. It is a travel agency in Brazil that sell tours and other services like car rental, accomodation and hotel location.
1 – Is possbile to pay just a part of the tour value throught the website and insert a “pay on delivery info” or offline?
2- Is possible to use videos in the main banner and in the tour info?
3 – I am from Brazil, so i would like to know if it is possible to translate the site for multi-language? Do i have to purchase WPML?
4- Can i use this theme for more than one domain?
5 – I have no code knowledge, this template is easy to customize? For example: change the button colors and fonts, the images position
6 – Is that payment gateways (Credit Card, paylpal, etc.)?
7 – Is it possible to insert pages like Car Rentals, Home & hotels?
1. Yes of course you can do that using booking with Woocommerce option.
2. Yes you can use video as main background content.
3. Yes you can translate it into multi languages. You can also use Polylang which is free multi-languages plugin.
4. For 1 regular license, you can use it for 1 domain. To use it on another domain. You have to purchase another regular license.
5. Yes you can do all that without editing theme code.
6. Yes it support that payment gateway.
7. Really sorry, it doesn’t support that options.
Hello! I would like to know how the site personalization is. It’s by Visual Composer (buttons) or just by CSS. I ask because I do not work with CSS. Thank you.
You can personalize your site/page contents using drag&drop content builder which is built-in our theme without editing any code.
Can we customize the contact form like this? https://ibb.co/eHn1h0
Yes you can customise contact form field using Contact Form 7 plugin.
Hello, I really like this theme. I want to know if it’s fully woocommerce supported. I need clients can pay throught specific woocommerce gateway I need. Best regards.
Yes it’s fully support Woocommerce so you can use any payment gateway it support.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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