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Will you be releasing a new version of your theme? We have updated yesterday from an old version and see a large number of issues. In particular where Google has reported missing review snippets and products structured data?
Thank you for purchasing.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Support what sorry? Your reply isn’t clear….. you mean your theme doesn’t support Google Rich Snippets?
I have this website https://safratturkey.com and I used your theme
The problem was I contacted the support a while ago to solve it
The solution they said appears to me when I open from the dashboard, but the user still sees the problem
And the blood is over
What should i do now
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Doubt before buy it: I do not want to use BOOKING FEATURE. I need only like a directory with destinations + each description + day by day. So, the bar with booking is not necessary on the main page. Is there a way to do it? tks and success!
Thank you for your interest.
Yes you can remove booking option as well or replace it with a contact form. If you don’t want to use it.
Tour, products, posts are not supporting SEO plugins and no option of classic editor is working on tour, product, and posts pages. How to fix it? it should be due to new version of WP. When we disable SEO plugins, still same issue, or does theme is not supporting it?
Salve sono intenzionato ad acquistare il tema però vorrei avere dell informazioni più dettagliate . Vorrei sapere se i prodotti sono vengono caricati all’interno del plugin woocomerce e poi se il sito supporto un sito multilingue con il plugin wpml . Se fosse possibile fare una prova prima tipo se c’è una demo del sito dove vedere il backend in modo da poter capire se questo tema è adattabile ad un sito web gia in essere . E’ possibile avere un contatto email per poter discuterne . Grazie
1. Yes you can use WooCommerce plugin to create shop and product.
2. Yes it support WPML plugin for multi languages.
3. Really sorry we don’t have trail version of theme available.
I would like to open the images from gallery slider to a fancybox or something?
Is it possible?
You can use gallery post for that. Please see detailed instruction here https://themes.themegoods.com/grandtour/doc/setting-up-gallery/
Hi. Thanks for the quick answer. But I would like to use carousel. Is that possible?
Hi dear good theme nice work but i have one problem
i used the theme with temporary domaine … and now when i try to link the theme with my real account it gives me that the theme is linked with the other domain name and i tried to fix that but i found no way to fix it if you can help will be grateful
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration there.
I just bought your theme, it´s awesome except for the existing content builder, which is very limiting.
It’s for that reason I would like to know if there is a way we can use shortcodes for the template elements you have in your builder with elementor /visual composer or wp bakery???
It urges me to have more flexibility on the builder.
We replied your ticket. Could you please continue there.
Ciao vorrei sapere se nel tema i Tour sono inseriti nelle schede del plugin woocomerce come prodotto ? e poi esiste il metodo di scelta del modulo se si vuole inserire dei codici iframe esterni o un contatto oppure anche direttamente la prenotazione da woocomerce . Perché ho intenzione di cambiare il tema che non è più agibile e quindi cerco un tema che si adatti per lo meno a quello che ho anche perché non vorrei rifare indicizzazione che sta fatta abbastanza bene sulle pagine.
Tour content is using WordPress custom post type and you can select booking method for each tour individually ex. using contact form 7 plugin, WooCommerce product variables or custom HTML & shortcode.
Is your theme WPML compatible? This module – https://wpml.org/
Yes it’s compatible with WPML plugin.
Hello, I have a question before purchasing. Is it possible to manage Availability count of tours as automatically? For example a tour has 5 seat, someone make an appointment for 2. After this booking, I want to show availability as 3. Is that possible with this theme?
I’ve installed the latest Grand Tour and am having an issue where the Side Navigation blinks loads then automatically retracts whenever a page is loading. Can you help assess why this may be happening? Is this a know bug. You can see any example on any of our pages, for example: https://northalsted.com/store/Gift-Cards-c32110828
We have been running the Grand Tour ver 4.0 theme and running it, very satisfied, since 2017. The theme was purchased for us, by a contractor who isn’t around to share his profile, hence no reference to our purchase on this profile.
1) Recently however, we upgraded WordPress to ver 5.8.3 and since then, we are unable to edit complex pages in content builder option or classic editor. Is there a plugin / other fix for this please?
2) Parallax youtube header videos in Mac OS, Safari browser (only), are showing a band with other youtube videos, below the header video and this band cannot be minimized and it blocks the rest of the page even when scrolling. This only happens on the Safari browser. Do you know of a plugin / fix for this (considering that we cannot add code because of the above problem.
Your advice on the above, would be much appreciated.
Thanks & Best Regards,
Please login with your purchased account so we can continue providing support for you.
Hey, The Grand Tour Theme Custom Post Typ-plugin calls infinite post each time when I refresh the page, this results in limited resources on my server and shuts down my server every time. Please update this bug in the next release! Please confirm once you fixed this bug.
It didn’t have the issue on our demo sites and other customers as well. So I don’t think it’s theme specific issue but it’s your installation issue which we can definitely help investigating for you.
Never mind, if you don’t want to help your clients with this bug, I am not going to extend support
We are trying to make changes on the homepage but when we save that element then it shows as undefined.
All plugins and themes are already updated to the latest version. We have also tried to disable plugins. But the issue remains the same. We have also deactivated SEO related plugins.
Edit page element: https://prnt.sc/_md0dW4SvuXM
Frontend shows as: https://prnt.sc/yc9Dw-S722hI
Website URL: https://www.thepravasi.com
Can you please guide us what will be the issue?
I checked your site and you are using old version of theme v4.1 while the latest version of theme is v5.3
This is the reason of all issues you had.
Here is detailed instruction about how to update theme http://themes.themegoods2.com/grandtour/doc/how-to-update-the-theme/
In which PHP-file can I replace the current searchbar on this homepage https://bit.ly/3vbBdiW with another searchbar?
It’s located in /plugins/grandtour-custom-post/tg-shortcode.php
Hmmm…I can’t find any ‘search’-shortcode to replace here. In other words: where and how can I replace the current searchform on the homepage?
Well no. This is a very simple question, I don’t need to extend support again, since you are not willing to provide a very simple answer. So again: how do I replace the searchform on the homepage?
We have already provide an answer previously. It’s located in /plugins/grandtour-custom-post/tg-shortcode.php
If you couldn’t find it because you are not familiar with coding. Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I am familiar with coding and I tried to find the searchform in that php-doc. But it’s not in there
Hello? Any update?
Hello? Any update please?
It’s located in /plugins/grandtour-custom-post/tg-shortcode.php as I mentioned. If you couldn’t find it because you are not familiar with coding. Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
There is no “tour_search_form” in /plugins/grandtour-custom-post/tg-shortcode.php
It’s located in /plugins/grandtour-custom-post/tg-contentbuilder.php
Is it possible to explain to me how related tours works? Right now displays only the first 3 and not randomly each one of the 12 that i have on the same category.
The related tour section will randomly selected related tour items base on tour’s tags.
Hello, is there any way to add the year, in addition to the month, for the tours? If I add a tour and i select “March”, will it be shown also in March next year (2023)? Do I always have to deselect the month to be sure that it won’t be shown in the next years or is it automatic?
I would also like to know why I’m not able to see the map in the tour. If I add a Map Address in the tour options, when I publish the tour it’s written “This page does not load Google Maps correctly.”.
Last question: when i see the site with my mobile the logo goes out from the logo_wrapper and I’m not able to fix the problem. Also the menu is always on display from the mobile, I would like to hide it when i scroll down and to be shown when i scroll up, as it is on the desktop version.
how to add meta descriptions and keywords while using this theme without plugin
We wouldn’t recommend you to do that because you have to edit core theme code and you won’t be able to get theme updates in the future.
Is it possible to add a bit of html code inside the table information? I would like to add a href link
Please see the image
Could you please provide URL of page you mentioned in your screenshot so I can check it for you please.
It’s fine, i found the solution
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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