7oroof

7oroof supports this item

Supported

This author's response time can be up to 2 business days.

77 comments found.

ademac

ademac Purchased

Hi , On the site www.grubstaker.co.uk the main page images do not resize to work on iphone, what is the reason for this please

Hi @ademac

Thanks for using Granny.

Kindly send link+admin access to email: 7oroofthemes@gmail.com

Thank you, we look forward to serving you!

Best Regards.

ademac

ademac Purchased

i will resend, I did before, the images on all the sub pages without the revolution slider do not resize on an iphone. I think this must be a new bug because they used to work on the website www.thecustomhousepub.co.uk and have now stopped have you tested on latest WP version updates ?

Hello,

Kindly send the issue and our developers will investigate.

Regards

Hello, I have a problem with my Google map API key. I entered a map into 2 different pages but my key doesn’t work and I see 2 errors in the console : js:99 You have included the Google Maps API multiple times on this page. This may cause unexpected errors. Dh @ js:99 maps.googleapis.com/maps-api-v3/api/js/32/1a/intl/fr_ALL/util.js:238 Google Maps API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys vC.j @ maps.googleapis.com/maps-api-v3/api/js/32/1a/intl/fr_ALL/util.js:238 maps.googleapis.com/maps-api-v3/api/js/32/1a/intl/fr_ALL/util.js:238 Google Maps API warning: SensorNotRequired https://developers.google.com/maps/documentation/javascript/error-messages#sensor-not-required vC.j @ maps.googleapis.com/maps-api-v3/api/js/32/1a/intl/fr_ALL/util.js:238 js:38 Google Maps API error: MissingKeyMapError https://developers.google.com/maps/documentation/javascript/error-messages#missing-key-map-error

My website is installed in Local at this moment and will be in an external host before the end of this week but can you help me now ?

Thanks in advance,

Carine

Hi @lillipopshd48

Thanks for using Granny.

In order to investigate the issue and provide the necessary help, you must give us online demo of your website.

Thank you, we look forward to serving you!

Best Regards.

Hello, I am working with the active child theme but it does not recognize the changes I make in style.css of the child theme and keep those of static.css. Thank you!

Hi @carlosharrysoul

Thanks for using Granny.

Kindly send link+admin access to email: 7oroofthemes@gmail.com

or create a ticket: https://7oroof.com/support

Thank you, we look forward to serving you!

Best Regards.

neli666

neli666 Purchased

Hello,

I just purchased the theme. I’m trying to open a ticket but I cant login in to support page through envato use and I cant even create an account. I would need some assistance . Can you please let me know how can I contact you?

Hi @neli666

Thanks for using Granny.

Kindly send link+admin access to email: 7oroofthemes@gmail.com

Thank you, we look forward to serving you!

Best Regards.

Hi, When I add a “CMS menu restaurant” on a page with a preset layout, the list of the selected category appears in a not chosen order. Is it possible to order them in a personal choice ? Thanks in advance, Carine

Hi @lillipopshd48

Thanks for using Granny.

Kindly send link+admin access to email: 7oroofthemes@gmail.com

Thank you, we look forward to serving you!

Best Regards.

I just send it to you. Thank you for your help !

Dear author, I thin You was having some problems in programming this theme. It seems to be impossible inter the main image into a menu item. If I try to do this, it opens not the usual media gui but another one with three tabs (upload from computer, Url, and media library). This is not the problem: if I insert the right image and save there is no possibility to close that gui and return to meni item. In addition the theme is very, very, very, very slow.

Hi @qd_design

Thanks for using Granny.

Kindly send link+admin access to email: 7oroofthemes@gmail.com

Thank you, we look forward to serving you!

Best Regards.

Hello I have two problems First with reservatoin system, where I can find additional help? the second problem is the lack of Polish characters in the head section. Where is the change option?

Hi @rafalski1975

Thanks for using Granny.

Kindly send link+admin access to email: 7oroofthemes@gmail.com

Thank you, we look forward to serving you!

Best Regards.

hello, I bought you a theme,

installed on WP,

but the license for visual composer is not active

How do I activate a license?

Hi @namongale

Thanks for using Granny.

Kindly send link+admin access to email: 7oroofthemes@gmail.com

Thank you, we look forward to serving you!

Best Regards.

Hello,

We do not have this layout :)

Thanks!

Hello, It seems that on the iphone and ipad the background image added in the Page settings > Page title section is not displayed correctly. Here are some screenshot of your theme on ipad.

https://preview.ibb.co/iuzmQd/1.jpg
https://preview.ibb.co/mcZaJy/2.jpg
https://preview.ibb.co/epmpdy/3.jpg

The title background looks blurry and enlarged too much. How can the problem be fixed.

Regards

Hi @Cloniconx2

Thanks for using Granny.

Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.

Thank you, we look forward to serving you!

Best Regards.

Hi, I can´t login to the support page to see my ticket

Hello

We are sorry for your troubles, our developers are investigating the issue and working in a solution for it. Kindly be patient while our team solve the issue and release update for the theme.

If you need a refund for the theme you can request a refund and we will accept it immediately, otherwise kindly be patient while our developers fix the issue.

Regards

Hello fron the 13th July to the 6th August is impossible to book a table, is really weird, I don´t have any restriction in the reservation plugin.

Hello

We apologize for such bad experience. As we said before, our developers are working on a solution for the reservation plugin issue. Kindly wait until they fix the issue for you.

Regards

The client has bought this template (Granny) hoping that he will get a workable website within 2 weeks. It’s been more than 11 days since when we are waiting for you to get a resolution for the Flex Reservations & Flex Restaurants Plugins issues. It is unacceptable to sell non-working templates especially when these two aforementioned plugins are the only ones that matter for this template.

Hello

We are sorry for your troubles, our developers are investigating the issue and working in a solution for it. Kindly be patient while our team solve the issue and release update for the theme.

If you need a refund for the theme you can request a refund and we will accept it immediately, otherwise kindly be patient while our developers fix the issue.

Regards

Hello!

(your ticketing system is not working, I’m getting back here after posting:

http://prntscr.com/k9kqo9 Please help me include the “Latin extended” characterset for ‘Greatvibes Regular’. I can’t find it here: http://prntscr.com/k9krcx Thanks! Tom

Hi @empeharom

Thanks for using Granny.

Kindly send link+admin access to email: 7oroofthemes@gmail.com

Thank you, we look forward to serving you!

Best Regards.

Thank you! Access sent for https://dev.lobbycafe.hu

Hi @empeharom

Kindly send the issue, link+admin access to email: 7oroofthemes@gmail.com

In English please!

Best Regards.

I would like to use only 1 font for the entire website ! how it is possible?

Hello

We have replied to two of the tickets, we will make sure our support team respond to the last ticket as soon as possible.

P.S. Kindly make sure to put all your questions in one ticket, too many tickets make it hard for our support team to invistigate your issues and provide the necessary help for you.

Thank you, we look forward to serving you!

Best Regards.

Looking still forward for a solution. Its almost 2 weeks since then for the 1 font solution and also for the empty space !

Hello

Our support team has replied to your ticket 3 days ago and you did not reply:

https://d.pr/FREE/KUzgY8

Kindly proceed with this ticket: 462

P.S. Too many tickets make it hard for our support team to investigate your issues and provide the necessary help for you.

Regards

johnball

johnball Purchased

Hello.

Your ticket system is still not working. I sent my issue, link+admin access to email: 7oroofthemes@gmail.com twice (July 24 & July 26 follow up) but have not received a response.

johnball

johnball Purchased

Just sent. Thank you.

Hello

We have got your email, we will make sure our support team provide the necessary help for you.

Regards

johnball

johnball Purchased

Thank you

hello

Great theme must say… Can I delete Currency Prefix just to stay the price. As in the picture below

https://www.evolve-designstudio.com/wp-content/uploads/2018/08/muller01.png

Thanks

Hi @EvolveDesignStudio

Thanks for using Granny.

Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.

Thank you, we look forward to serving you!

Best Regards.

flex-restaurants\core\api\functions.php on line 575

Hi @jmmiljours

Thanks for using Granny.

Kindly submit a ticket: https://7oroof.com/support/ and provide the link to your website and WP login details for closer investigation.

Thank you, we look forward to serving you!

Best Regards.

All is ok, upgrade to php 7.2

by
by
by
by
by
by