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We would like to change the backgound for the Youtube theme, only showing the video and removing the slide for the frontpage, could you help us in this matter.
I answered your question with the support request you send via email.
Hi. The theme looks good. Can I remove the second page (subscribe section), and only keep the first page and contact us page?
yes, you can. You just have to remove the subscribe section from the HTML file.
We have some problem with YouTube backgroud, it work’s only when we are login in YT.
Make sure the video is not set to private.
The youtube player is only completely functional on a web service/ server environment/hosting.
Can you give a link to your youtube video and website that I can investigate the issue?
Please use the contact form on this page if you don’t want to post your links publicly.
Thanks for the help. I was using private video…
I attempt to contact but I never get the mail, I use banahosting.
can you send me a link to your page that I can investigate the issue?
Please use the contact form on this page if you don’t want to post your link publicly.
Ready I send link
I answered your email.
Hi, i want to add a down Button, in all overlay pages. i want it excatly the same of the top one but aligned to the bottom of the page
just copy the button and modify the CSS and icon.
Make sure to add the class “go-down” to the button element.
I saw some question related to a problem scrolling down to the contact section on mobile. We know it works with the little envelope icon but we would like the user to be able to scroll all the way down without the icon on mobiles. Can you please help me with this? Thanks.
we already have a solution for that matter.
On mobile, the sections will be merged together. This will eliminate all section layout based usability issues on mobile devices.
The update will be released approximately in 5 days.
I can send you the updated files via mail if you can’t wait for the update. Just send me a message via the form on this page if you are interested.
hi sorry, I have bought the coming soon template, but I only found 1 template in my folder.. where can I find other templates like youtube or glitch ? thank you
you can change the backgrounds via the included config.js file in your main directory.
how can i translate the theme ? and is it support RTL ?
you can use the included .pot file to translate the theme. You can find the pot file under languages in the gravity theme folder.
RTL is currently not supported.
Hello, I’m not able to make the MailChimp running. I have installed an account, integrated API key + form ID to subscribe.php page of this template, but email addresses are not transferred from web to Chimp database. Can you please advice me how to finish the setup and make it work. The rest is working perfectly fine Thanks
can you send me a link to your page?
Via this contact form.
hi really nice design.. i need to have a phone number option in contact form, plz help me out, or send me the updated files where phone number added..
thanks for your feedback.
The support does not include customization guidance or customization services.
Hello! excellent your work ..
I need to lower the arrow of the home (only in which my background appears) because it covers the text. how can I do it?
2: I need to remove all opacity to the home, because my photo is not well distinguished. how can I do it?..
3: how do I adjust the margins for mobile version? is that you do not get to see the text in the phones,
thank you very much .. website: http://www.koralshops.mx
you can use the Yellow Pencil tool for style customization.
But I strongly recommend not to write the content on the image because the image will not scale to always show your content.
For example in horizontal mode on smartphones, the text will be cut off.
You can simply recreate your image content with the page builder tool then everything will scale correctly. And google search crawler can index your page content correctly.
thas mean if i type in chome direct adress to my site www.exemple.com
the youtube video dont start
Can you fix this bug ?
copy and paste this link in google chrome the youtube video dont start
work only if you click on the link . thas meam if i type my adress of site in google chrome the youtube video dont start .
this is not a bug. It is a “feature” the chrome dev team added to google chrome.
But if you mute the video from the beginning via the included config.js file the video will autoplay. Then the end user can turn on the audio if he likes.
Unfortunately, there is no other option because we have no control over the browsers rule.
THX avanzare your the master chef !
Change the background to put a YouTube video of your own and see it in browsers.
Also set to be in mobile view. But in mobil only the play and sound control appears but the video does not play. How can I solve it.
I also missed this error in console Error executing ‘postMessage’ in ‘DOMWindow’: the source of the provided destination (‘https://www.youtube.com') does not match the origin of the recipient’s window
I’m sorry for the delay.
The problem is based on the new chrome autoplay policy.
Other browsers also adapt this feature/regulation.
On the homepage, there is a DOWN ARROW button to go to the next section. I want to add a message inside that button. How can I do that? Please let me know as soon as you can. It is urgent. Thanks in advance!
Hello! When a user contacts us thru the contact form or types the email in the subscription section, I don’t receive the corresponding emails into my account. It seems the gravity theme is not linked to any e-mail so I can receive the user’s subscriptions or emails asking for information. Could you help me with that? Thank you! Have a good day ahead.
I couldn’t validate your purchase could you please write me an email with the date of your purchase and your full name that I can locate the invoice in our system?
Please write me this information via the form on
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