Discussion on Gravity - Responsive Email + Online Builder

Discussion on Gravity - Responsive Email + Online Builder

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32 comments found.

Hi.

I download template, and create my model. Them export to mailchimp.

The thing is when I see it in the Email Tool in the Iphone, It do not work responsive.

Please help

Hi, how long will I have access to the online viewer once I’ve purchased this template?

Hi, you’ll have about 1day access to the online builder. After 24h not using it you’ll need to re-login. Thanks!

Hello i have recently bought one of your templates and although it is mentioned that is responsive on all devices it doesn’t look that great on my iphone X.

My purchase code is 59121a84-8c19-4eba-a654-4c1fb6a40fa4

if needed i can send you screen shots of the issues i have when i send the email template to the phone

thank you

Hi ndimitroulas,
Thank you for your comment.
Please send us screenshots including your login details from the Builder to: support@dynamicxx.com so we can inspect what’s causing the issue.
Thanks.

Hi, I just purchased the template. But can you tell me how I can get the html code when I export the template? When I click on export html i get a file .html but i can’t see the code, which i need.

Hi there,
Thank you for your purchase.
You can open the HTML in a code editor.
Here you can find some code editors to download: https://www.elegantthemes.com/blog/resources/best-code-editors
Thanks!

Hi everything is working very well and I love this template. I am running into one issue when getting it in mailchimp.

The module you have with three icons and text underneath each with “read more” buttons is not loading the images/icons i have in place into mailchimp. Everything is working well besides this. Any help you can offer would be great!

Hi there,
Thank you for your purchase.
Please send us an email to: support@dynamicxx.com and include your login details from the Builder so we can help you further.
Thanks.

hi, can i use this template in click dimensions?

I think it’s best to ask their support: https://support.clickdimensions.com
All our templates has valid HTML so if they support it it should work.
Would you like us to send you a sample code?
Thanks

i contacted them but they told me to ask you directly. i am very interested by your templates, which look really good, but i would not like to pay them and not be able to use them.

would you be ok contacting them directly, as you know all the technical details? that would be really nice! so i could know if i can purchase your product or not!

Hi LRDubos,
I think the best is to simply test it ourself. Do you have an account on click dimensions? If so please send us the your login details to: support@dynamicxx.com so we can try and let you know if it works.
Thanks.

Hi I got some errors when I uploaded my template in mailchimp so all the content didn’t follow in to Mailchimp.

Hi FridaAcobia,
Thank you for your comment.
Please send us an email to: support@dynamicxx.com and provide some screenshots of the issue + your exported ZIP from the builder so we can help you out.
Thanks!

After I purchase the template how many times can I edit/use it?

Hi IvanLaffont,
Thank you for your comment.
After purchasing the template you can edit and save your work in the Builder as many times as you want :)
Thanks,
DynamicXX

Hello,

I am hoping that you can provide insight into how to create margins down the side of the email rather than the full width that it currently is when in desktop orientation. .

Thank you

Hi Adam,
Ok perfect. We’ll wait for your email next week :)
Cheers!

Hello – Hopefully a quick fix. Whenever I go to builder.dynamicxx.com and enter login information I get the 419 not found page. I even tried resetting the password, and am faced with the same page after submitting the email.

Hi Adam, there was a time out but this should be fixed already. Please clear your cache and refresh a few times. Let us know if it’s up and running again for you?

Hi, I hope you are very fine, I have gravity and edited the design in the builder page. then exported for mail chimp. now in mail chimp I can see only the code. do you have instructions in how to successfully upload it to mail chimp? I normally create the template in campaign but since I can not download a zip I can’t this time. waiting for your news.

Hi there,
Thank you for your comment.
In the download folder there’s a documentation file which explains how to upload templates into MailChimp. Make sure you’ve read this.
If this won’t work you may send us an email to: support@dynamicxx.com so we can help you further.
Thanks!

How do I add the “Gravity – Responsive Email + Online Builder” that I just purchased into DynamicXX?

It keeps showing me the codes are invalid.

Thanks for your assistance?

Hi there,
Please open the folder called Builder and follow the instructions from there to get access to the online Builder.
Thanks!

I message a few months ago and you asked for screenshots of my issue – to be honest, I couldn’t be bothered trying to get this to work but now I need to use it again and it is almost unusable. I would welcome you logging into my account and seeing what I mean.

I cannot copy (duplicate) a section and change the image – it becomes a non-option.

There are no means to just add a text block, add an image, even moving sections around in a pre-saved template totally throws the template into an unusable mess! This really had the potential to be great but is totally flawed by its non-flexible modification options

Hi there,
Is there a way you can send me a short video of your issues and also the login so I can help you out? Please send it to: support@dynamicxx.com
Thanks!

I have sent you a link to my Google Drive to see a video of this issue

Hey Ben,
Yes the mail was responded the same say you sent us an email :)

Purchase code doesn’t work on your website?

Hi blxnkclothing,
Please open the folder called “Builder” and follow the instructions here to get access to the Builder.
Thanks!

Hi, I uploaded the code to mailchimp, but am not able to move the sections or edit without going into the code. help.

Hi there,
Thank you for your comment.
Could you please send us an email to: support@dynamicxx.com so we can help you further?
Thanks!

Hi I am trying to bring modules into the newsletter and they don’t appear or become really small at the top of the newsletter – This is costing me hours of work as I have to make it all again because they autosave the wrong files. This platform is proving to be incredibly unstable.

Hi there,
Thank you for your comment.
Please contact us by mail: support@dynamicxx.com and include some screenshots of the issue so we can help you out.
Thanks!

Hello,

I created an email with your tool but the background images do not replace it in outlook and it repeats itself instead of taking the full width. please tell me what to fix so that it respects what you say in the description and compatibility. Except for this problem, it is very good as a tool.

Thank you

Hi there,
Thank you for your comment.
Please send us an email to: support@dynamicxx.com and forward your exported zip file from our Builder so we can have a look into the code.
Thanks!

Hi.

The builder doesn’t recognise my purchase code for Gravity. Could you please help

Kind regards Chris

Hi Chris,
Thank you for the purchase of Gravity.
Please open the folder called BUILDER and follow the instruction in the .txt folder to get access to the Builder.
Thanks!

Hi there – I bought your Gravity email theme yesterday and just realized as I am trying to enter my content that there is no module that can have text stretch across the whole width, or a way to insert more pictures?

I bought the template thinking some of the modules with images would allow text to fill the full width if I erased the picture, but all that’s happening is the picture becomes invisible and creates a blank space in its place – the text stays in the width of one column. So there is now way for me to add an article, just a teaser of an article that has to be posted somewhere else.

I just wanted to make sure I haven’t missed something.

I also don’t seem to be able to control the button in the main header image – if I change the text and want to link it to something it’s just showing the full url (with https://) rather than the display text.

Just tried to send a test email form Mailchimp and it’s not really compatible. None of the images are visible in an email, even if I select “download all pictures”, and if I look at it in a browser (which defeats the purpose of having a designed email if they can’t read it in the email) things are in the wrong place, buttons are in the wrong shape or missing altogether, things are showing up in the wrong colour, and the background images so blown out they are tremendously pixellated (even though I made the header 2000×1000 as you suggested elsewhere in this thread). So really not workable at all, after I spent an entire day creating it.

Hi kier-la,
Thank you for your comment.
Could you please send us an email to: support@dynamicxx.com and include your exported HTML file so we can check what’s causing the issue? Would be great if you also include some screenshots from of the issue from MailChimp.
Thanks!

Hi there,

I accidentally bought the wrong template. I was hoping to buy Blade. May I please have a refund?

Hi MassiveMedia,
Please send us an email to: support@dynamicxx.com so we can discuss it there.
Thanks

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