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Hi, I need to remove the arrows ”>>” from the top navigation.
How and where can I do that?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
If you got any further questions, please head to our support website
Please note that, Right now, all support will be conducted through http://goodlayers.ticksy.com/(Purchase code can be found here : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png )
Thank you very much!
This Theme has broken after upgrading to Wordpress 4.1.
The home page is missing sections including the slider. I tried accessing your support site and the page wouldn’t load. Can you please advise if there is an update planned?
Please also provide wp access + site url so our dev can inspect directly
If you got any further questions, please head to our support website.
Your information about the Green Earth theme does not indicate it will work with IE11 (only IE10 and below). Are you planning on making this theme compatible with IE11?
Yes it actually works with IE11
If you find any bugs on IE11, please create a support ticket in our support site so our dev can see it directly http://goodlayers.ticksy.com/
I’ve taken over a website running this theme.
When I tried to upload new images in the header area, it went back to the default green.
I can’t get anything new to upload. Any suggestions about what might have happened and how it might be fixed?
*Please ask for the purchase code from your customer : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png
We must verify purchase before providing support. It’s our policy.
Is there someplace where I can see all the fonts available for the Good Earth theme? It’s impossible to choose having to go down the drop-down menu and seeing only one at a time. Thanks.
How can we make all blog posts default to NOT “Show Author Information”? We may want it occasionally, but most of the time we don’t want it, and it’s annoying to have to keep manually toggling it off for every post we migrate over during our website migration. Thanks.
How can I move the list of tags from the top of every blog post to the bottom of the blog post?
Hello and thanks for help.
I am interested in buying the item and wanted to ask if you have the option of “one page” in the settings.
Sorry we don’t have that option in this theme :/
Thanks for interest by the way
HALF OF OUR SITE JUST DISAPPEARED IN 10 SECONDS AFTER UPDATING PAGES!!!!!
ALL WE DID WAS UPDATE THE ORDER (NO ACTUAL CHANGES) AND HIT UPDATE AND EVERYTHING THAT WAS DONE WITH YOUR “PAGE OPTION” FEATURE DISAPPEARED!!!!
ALL OF OUR CONTENT IS MISSING FROM THE PAGE AND THE SITE!!!! EVERYTHING WAS DONE WITH THIS FEATURE!!!! HALF THE SITE IS GONE AND “REVISIONS” DOESN’T SEEM TO WORK ANYMORE ETHER!!!!!!!!!!!!!!!!! WTF!!!!!!!!!!!!!!!!
WE ARE IN THE MIDDLE OF HIGH SEASON HERE AND LOSING RESERVATIONS, CUSTOMERS AND $$$$$$$$$$$$ EVERY F-ING MINUTE !!!!!!!!!!!!
I HAVE A CLIENT SCREAMING ONE SECOND…... AND CRYING THE NEXT !!!!!!!!!!!!!!
Related URL: http://www.amelitalodging.com
We updated to 4.2.2 a while ago but now find that the post edit page cannot display the visual TinyMCE editor, and also the insert media buttons as well as some of the drop down buttons are not working.
I have submitted this as a support request on your website.
I think it is good if you have one click button to update latest update for this theme at Wordpress control panel
Thanks for your suggestion We will consider to improve in future products.
Hi, I´m using multi language whit Polylang. I can translate almost all the web except underslider 1, 2 and 3. When I write the text in one language is changed to the translated pages.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Right, the theme is outdated and has outdated plugins and scripts … When address the fact that google detects this as malware I was responded … “and those last two are font files . and it’s not malware” ... well my friend it is a outdated js script / plugin integrated in your theme and if google detects it’s as malware then it malware even if it’s not…
Please also provide your site url in the ticket so we can check out.
Hi! I need support for the theme, but a couple questions. First, we are older than 6 months (we purchased about 18 months ago). Can we still receive support? Second, I’m having a hard time tracking down our purchase code in order to submit a ticket. Is there any other way to receive support without submitting proof of that? Thank you!
1. About support period, I you purchased theme before Sep1, 2015, It’s okay. Your support will continue 6 months after Sep 1 so it will be ended about end of Mar 2016
2. To obtain purchase code, you must login to Themeforest with account that purchase this theme and follow this : http://support.goodlayers.com/wp-content/uploads/2013/04/purchasecode11.png
I have the same problem as UpstreamSupport. EVERYTHING THAT WAS DONE WITH THE “PAGE OPTION” FEATURE DISAPPEARED!!!! And when i contact the support, they said that no one has had this problem !!
Oh sorry, don’t get us wrong. We are not abandoning you. We just need you to get back to your provider and do the backup… However, please check the ticket again. I just replied yours. We’ll inspect it for you too.
IF YOU CONSIDER BUYING THIS THEME, NOTE IT IS WELL OUTDATED. I HAVE ASKED SUPPORT AND SUBMITTED TICKET MENTIONING JS AND INCLUDED SCRIPTS ARE WELL OUTDATED, HOWEVER NO UPDATE FOR MONTHS NOW.
I NOW NEED TO MANUALLY UPDATE ALL JS AND CSS. GoodLayers disappointing updates on this theme, your theme is vulnerable to attacks as well, not compatible with the latest plugins etc… I WILL NOT RENEW SUPPORT AS IT IS USELESS as long as the theme does not get updated. Thansk
Hi there, When will this theme be compatible with Wordpress 4.5? I am having issues with a plugin and want to make sure everything is up to date. Thanks.
You can process the update now. As we tested, it’s working good with 4.5 But make sure that you’re using latest version of this theme and also your plugins are compatible with 4.5 as well.
Is there a quick way to ‘re-title’ the Tags and Categories pages to something else like ‘Archives’?
Also is there a way to backup theme settings solely, other than db backup method?
(If you can’t offer help then maybe these things can be included in a future update.)
1. Did you mean to change the word here? http://take.ms/n9vPB
2. To back theme option, you just need to go to admin panel > http://take.ms/X77sI save all those code in separated text file. BTW, if you’re doing this for update purpose, the theme option setting will be still there even you remove theme, so after updating, go to admin panel and click ‘save changes’ once and setting will be back.(because it’s already stored in database.)
1. Yes that is where I want to change the word. I don’t want it to say ‘Tag’, I want to title it to relate to the content.
2. Great. That export tab isn’t showing in my panel, but I backup the database regularily and have tested the theme settings backup successfully.
Thanks for your response.
1.) You can change it directly in header.php file, around line 214, you’ll see
$page_title = __(‘Tag’,’gdl_front_end’);
Last question: Where would I change the url from:
Thanks for any help.
In this case, I’m afraid you need to seek for plugin to change the slug. We can’t guide to do this too. It’s a WP default slug.
If you have further questions, please submit ticket in our support website? Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 , https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore(Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
Yes, that’s no problem.
I appreciated your other answers, thanks.
Hi, i have just purchased the theme and i would like to know how to remove the logo so i can add our own. Thanks
Not sure you checked out the doc we provided yet? Make sure that you download the full package of theme, not just ‘installable file’ > http://take.ms/VYO7P6
After download the package from themeforest.
Extract it. Then you will see the folder ‘document’
Open the file ‘index.html’ with your browser.
You will see how to change logo from there. And if you’re having problem with changing logo, please check this out : https://goodlayers.ticksy.com/article/6645/
Hope this help
If you have any further questions, feel free to submit a ticket in our support site
Is your theme compatible with WP 4.6 & is it safe to update?
As we tested we haven’t found any issues with WP4.6 so it should be fine to update. But if you find any bugs/erros, please feel free to let us know. We will fix it ASAP.
However, please also make sure that all your being used plugins are compatible with WP4.6 as well.
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