12 Reviews
Best support
They do not keep this theme up to date and when you submit a support ticket, all they want is your admin login for your installation. I have 3 licenses and I do not think this is compatible with WP 5.8.1 and they certainly don't keep WP Bakery and Revolution Slider (current version) as part of their downloadable package. I'm having a devil of a time installing and configuring the 3rd installation (latest license purchased. I don't know why I keep wasting money on this theme, but I'm stuck between a rock and a hard place.
Author response
Hello,
We are much concerned about your review as the theme package includes Themerex Updater plugin to keep all bundled plugins like WPbakery Visual page builder and Revolution slider up-to-dated: https://cs.themerex.net/ticket/54046/ You can easily update all the plugins in the Dashboard whenever a new plugin version is released.
Please check the support ticket response at https://support.themerex.net/ticket/54046. In case you still have any questions, please reply in the ticket. Hoping for your cooperation!
Regards
I don't regret buying this.
Great Theme which is quite easy to customize. Fast and helpful support service.
Top quality work!
Author response
Your feedback is much appreciated! We are so glad to hear that you enjoyed the design, as well as the level of customer support.
Best regards.
Very clear, helpful and speed answers from the Support.
Author response
Thanks a lot for your feedback, it is much appreciated by our team! We are glad to hear that you are happy with the assistance provided and will keep it up!
Best regards.
Amazing theme! Any question was answered very quickly and they are a big help! Thanks!!!
Author response
Thank you so much for your review! We are so glad to hear that you enjoyed the theme, as well as the level of customer support.
Best regards.
Another theme that I've extremely happy with. I have no complaints and enjoy working with customer support. They're very helpful and responsive.
Author response
Dear Customer,
Thanks a lot for your feedback! We are glad to hear that you are happy with the theme and assistance provided.
We'll keep it up!
Best regards.
Also, support was excellent. I had a couple of issues which were solved instantly in a friendly manner.
Author response
Our grateful thanks for taking time to write a review!
Nice Theme and customer support is awesome!
Author response
Your feedback is much valued! We are so glad to hear that you enjoyed the design, as well as the level of customer support.We aim to provide a truly unique service, and we are thrilled that we were able to exceed your expectations. Best regards!
very nice them
Author response
Thank you for giving the theme a perfect rating! We are so glad to hear that you liked the theme design. Looking forward to working with you again in the future!
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