98 comments found.
i installed the demo-3 but i can’t find the demo of the revolution slider it shows “Slider with alias homeslider3 not found.”
Hi,
Looks like the slider is not imported. We are ready to import it directly on your site. Please create a ticket on our support site and send us your site URL with login details so our team will setup slider directly on your site.
Best regards,Cheers from the Creative’s Planet team
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Hi guys, I have a question regarding the footer. When I disable all the footer through Customizer and want to add manually Footer section through Elementor, the page is “jumping” when I scroll the page down. Here you have a screenvideo: https://www.awesomescreenshot.com/video/20485183?key=de6ee8806edbe39fe2d084b0e09b1654
What can I do to avoid this bug?
Thank you guys!
Hi,
Please create a ticket on our support site so our team will guide you on this.
Best regards,Cheers from the Creative’s Planet team
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Hi, I want to buy this theme, it’s beautiful, may I know if this theme has a request quote option?
Hi,
Glad to hear you like our theme.
For the Request Quote feature, there is no feature for this in our theme. But you can use plugin for this. Here is a plugin you can try:https://wordpress.org/plugins/request-a-quote/
There may be other plugins you can try.
Best regards,
Cheers from the Creative’s Planet team
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Thank you. by the way. can we change the background of element on WHY CHOOSE US! on front end ? i see that element’s background is white,
Hi,
Yes you can change background easily for the WHY CHOOSE US section.
Best regards,Cheers from the Creative’s Planet team
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can I customize product page? as like single product full page?
Hello,
The product page is created with WooCommerce plugin and fully handled by WooCommerce plugin directly. So it’s almost fixed view.
But if you really like to customize it, then you need to create page and add WooCommerce product shortcode and customize it as a normal page.
Best regards,Cheers from the Creative’s Planet team
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ok. if i want to some customzing then what’s the cost ? i’m ready to purchase.
Hi,
The charges depends on your customizations. So please email us details on our email contact@pbminfotech.com so we can discuss and will send you price.
Best regards,Cheers from the Creative’s Planet team
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Hi,
I’d like to know if this is possible to mix layouts from your different elementor site pages ?
For example, on my homepage, I’d like to have :
1/ Revolution slider from elementor-site3 page
2/ “We are the Best-In-Class Products & Solutions” section (with services widget) from elementor-site5 page
3/ “Best Solution for Your Home Service” section from elementor-site4 page
In theme wizard, if I choose to import content from “Demo content – site 3”, will I also be able to access layouts from other demo content ?
Thanks in advance for your return,
Best regards
Hi,
I’ve created a ticket on your support site, and had a very quick return.
Just to inform other users that might have the same question, that all sections layout are available by using Greenly Template kits. Awesome 
Sorry for late reply.
Glad to hear you created ticket and got quick reply. Our all team members are always available on support site so you will get fast reply on our support site
. Best regards,Cheers from the Creative’s Planet team
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I am thrilled with you and have ordered many times + GREAT SUPPORT!!!
One thing I’m missing and what would make the theme fully complete is a built-in Consent Banner Manager that reacts to the cookies used. Many theme manufacturers already have this in the program, here it is missing for me and must be covered by third-party providers for a fee or have I overlooked something?
Best, JV
Hello,
Glad to hear you like our theme and support too
For the Consent banner manager, we are not sure about it. We are excited for this but we need more details about it. Can you please create a ticket on our support site and send us more details so we will try to implement it in our theme.
Best regards,Cheers from the Creative’s Planet team
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Thanx :-))) i will do!
Hi, i tried to make user in support center or send a guest ticket but every time, support center give me error. i just bought theme….
Hello,
Sorry for the trouble. Yes there was a problem with our support system. Now all bugs are solved. Please try again.
If still error, then just email us at contact@pbminfotech.com so we will solve your problem directly via email.
Best regards,Cheers from the Creative’s Planet team
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sent mail ty
Hi, does the theme come with Bakery Builder as an alternative to using Elementor? Thanks, Nick
Hi,
Yes our theme supports Both WPBakery Page Builder and Elementor page builder plugins. Also we created special elements for both plugins.
Best regards,Cheers from the Creative’s Planet team
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Hi, Can you use this theme on 2 websites? is that feature nit available anymore?
Hi,
I am not sure about your requirement. I think you are asking for use theme on two websites. If it’s on two different WordPress setup then you can use easily. Just install theme on both sites and it will be done.
If you are using WordPress multisite setup then it will be working too. But you need to get a different license.
If this is not what you are asking then please create a ticket on our support site and send us details so our team will surely guide you.
Best regards,Cheers from the Creative’s Planet team
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Hi, prebuy question, homepage 6 (the vector gif one)...all items are provided? ty
Hi,
Thanks for asking. Yes all animations are provided with our all demo. Actually they are Lottie animation. The animations are free to use and also included with our demo content setup wizard.
Best regards,Cheers from the Creative’s Planet team
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Hi, ty! may i know where you got that animations (which site) ty
Hi,
Yes the site is https://lottiefiles.com/ From here, you just need to adjust the animation options (like color, size etc) and then copy the code in the element.
Best regards,Cheers from the Creative’s Planet team
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thank you
Hi, Could you please tell me if Greenly theme supports animated logo for the header section ? I’m thinking of SVG animated logo or GIF logo. Thanks in advance for your time, Best regards
Hi,
Yes, our theme supports animated logo with GIF format. We didn’t tested animated SVG logo but it should be working too. If not, then we will surely correct it and make animated SVG logo working.
Best regards,Cheers from the Creative’s Planet team
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Awesome, thanks a lot for your quick return
is it possible to get a refund, I decided to drop this theme and use Ostion.
Hi,
Yes definitely. Just fill the refund form and we will approve it. Then you can buy other theme.
Best regards,Cheers from the Creative’s Planet team
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Hi, i try to make update at theme in wordpress but i can t, is failed
Hi,
This is bug with Envato Market plugin. We are discussing with the plugin developer. Meanwhile, I recommend you to create a ticket on our support site so our team will manually update theme on your server.
Best regards,Cheers from the Creative’s Planet team
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Does the wpbakery plugin include all its templates and addons with it?
Hello,
We are providing our own templates which you can use to create a full page or using some different elements. So we are providing our own tempates.
But does not include templates which requires the purchase code. Also there are no addons included as it also requires purchase code. Also there is no auto update from WPBakery Page Builder directly. But we will provide plugin update with our theme so you will get latest plugin with our theme.
Best regards,Cheers from the Creative’s Planet team
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I need a page where i can request quote. I want the user to add a post code on the home page and when they click request button they go to the request page where the entered postcode is visible.
is that posible? and do you recommend cf7 or a plugin?
Hi,
You can use multi-step plugin for this. Here are two plugins you can try:
1. Contact Form 7 Multi-Step Forms: https://wordpress.org/plugins/contact-form-7-multi-step-module/
2. Multi Step Form: https://wordpress.org/plugins/multi-step-form/
Best regards,
Cheers from the Creative’s Planet team
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We have been using the theme since some time now but our Revolution Slider is not activated therefore we can’t update it. We went through the theme setup steps again but it did not work to activate it. Can you help with some documentation how to activate the Revolution Slider part. Thank you!
Hello,
You don’t need to activate Revolution Slider as we are providing updated plugin file with our theme update. So we will first test it with our theme and then provide latest plugins with our theme.
Also we purchased extended license for Slider Revolution plugin so we don’t have code to activate it.
If you need the current latest version then please create a ticket on our support site and our team will provide you latest plugin.
Best regards,Cheers from the Creative’s Planet team
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What about updating from v3.0 to v5.1? Unfortunately the process crashes my site.I tried three times and I get the same issue.
Regards,
Hello,
There is bigger gap between version. So I like to check which area is broken so I can guide you. Please create a ticket on our support site and send us your site URL with admin login details so our team will guide you on this.
Best regards,Cheers from the Creative’s Planet team
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Is there a way to use local fonts instead of pointing to Google fonts each time. I have downloaded the fonts but it is not clear to me what css element to change in a child theme to do just that, use my locally downloaded fonts instead of the online one.
Hello,
Yes there is a way to locally host all Google Fonts. You need to install a plugin that can do this. Please create a ticket on our official support site so our team will guide you on this.
Best regards,Cheers from the Creative’s Planet team
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Can you please mention the name of the plugin?
Hello,
There are different areas (like theme and plugin) which add Google Fonts. So the solution is not a single plugin. Still, here is the plugin you can try:https://wordpress.org/plugins/local-google-fonts/
It depends which plugin adds Google Fonts. Also where (in header or footer) the fonts are loading. So try this plugin and if you still have questions then please contact our support site so our team will guide you on this.
Also you don’t need to buy any extra support. So feel free to contact us for any question.
Best regards,
Cheers from the Creative’s Planet team
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Does your theme have a sort feature for posts on a webpage (Services, Projects or Blogs) something like this: https://lucideditorial.com/ (click Featured or Latest) Or maybe Visual Composer has one?
Hi,
Sorry for late reply. Yes our theme has sort feature. Please create a ticket on our support site so our team will guide you on this.
Best regards,Cheers from the Creative’s Planet team
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what css code or part of the website do i need to edit the wave top for demo 6? If I change the color of the section the top is still blackish.
Hi,
Our support team will guide you on this. Please create a ticket on our support site and send us screenshot with your site URL so our team will reply you with solution.
Best regards,Cheers from the Creative’s Planet team
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I created your theme website. I did the transactions one by one via envato. But when I open my website, the design appears broken. it’s like mobile phone design. my website: http://milesell.com/
Hi,
This should not happen. We need to check this directly on your site. So please create a ticket on our support site so our team will check it and will provide you proper solution.
Best regards,Cheers from the Creative’s Planet team
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