52 comments found.
Please may you link to the latest documentation, the link in the text file goes to a 404 page
Hi, this is latest documentation link http://templatepath.net/documentation/greenture/
Thank you for the quick response, however the theme options are completely different. There is nowhere to set the colors. it says New Greenture 2.1 and not Greenture 1.0?
Hi, please send us a support ticket. Our team will help you. Thanks.
I cannot use this template, it’s impossible to install at first (bad plugins) and when you finally get this fixed , the template is full of javascript errors. I can’t even change the site’s logo. I hope to see this fixed but i’d rather have it refunded ASAP.
Hi, please send us a support ticket. Our team will help you. Thanks.
2952956
I installed the theme and it’s working fine.
But when I tried to import the Demo content it’s giving me the error with the message: The XML file containing the dummy content is not available or could not be read .. You might want to try to set the file permission to chmod 755. If this doesn’t work please use the WordPress importer and import the XML file (should be located in your documentation.zip: Extras Folder) manually
Please help me regarding this so I can import the demo contests.
Please send us a support ticket. Our team will help you.
I already raised the support ticket 3 days back but no replay on that !!! Can you guys have look into
PRIVATE TICKET #2952956 this is the ticket number I guess
Sent a refund request
Hi, I will contact with soupport team for this issues. You will get reply soon. Thanks.
I don’t need the support anymore.
It’s been 3 weeks since I was waiting for support.
So I can not stop my work and lose my potential client so I purchased a new theme & moved forward.
So it will be great If you process the refund request as possible.
Hi, Please send us refund request. Thanks.
Refund request already send 15 days back. Still didn’t received the refund.
Hi, Please contact with suppot team about refund process. Thanks.
nice theme, but install problems and errors, old java script, import demo data problem, not helpfull support…. I need to pay extra cost to my programer…. not nice
Hi, Please send us a support ticket. our team will hlep you. Thanks.
Hi. I cant import Demo data. Help me please!
Hi, Please send us a support ticket. Our Team will help you. Thanks.
Can no longer save changes in Theme Options. I would like someone to respond as we’ve had multiple conversations via the ticket and was told it could be fixed, and then no response. I need to be able to make changes ASAP.
Please send us a support ticket. Our team will help you.
Hello, the site responds with almost all options in wordpress version 5.4.4. The function that is not responding is sticky header. i opened ticket no 2692217. Please resolve it or tell us what to do. Thank you
Please send us a support ticket. Our team will help you.
Hi, are you going to make the theme compatible with WordPress 5.6?
Yes, very soon.
Thank you, we are waiting for it.
Hi, can Amir and Muhibbur please reply my 3 support msges quick? As this is VERY URGENT. I cant event click save on my theme options!
Please give the ticket ID.
3 tickets.
ticket/2606473/ ticket/2609472/ ticket/2609509/
Thanks, you will get the reply.
Please hurry up on this? Thanks
Okay.
NO REPLY YET.
I am requesting for a refund!
You got reply.
Please do not make it seem like you guys replied me earlier. Only when i made a complaint and requested for a refund, you guys replied me!
When I changing the phone number of the header I press the save button and it does not run, you could tell me what to do. The support is expired
thanksPlease send us a support ticket. Our team will help you.
mon thème que j’ai acheté ne s’affiche pas bien car dans le fichier du thème il manque le txt de la démo
Hi, Please send us a support ticket. Our team will help you.
I bought the template and installed it according to the manual Firts setting is working but now that I want to change the logo it doesn’t let me when I select the upload button it does nothing, additionally when changing the email address of the header I press the save button and it does not run, you could tell me what to do thanks
Please send us a support ticket. Our team will help you https://templatepath.ticksy.com/
Hi, I see that your theme is updated on march 2020 but documentation and changelog are from 2016. Version 1.0 … Is your theme up to date ? Can I see the changelog ? thanks
Hi, Probably we forget to update the changelog. We will check the issue.
Ok. Forgot for 4 years? Same for documentation? Humm… Listen, we have to update a site not made by us using your template in version 1.0. We need to be sure that if we buy your theme again we’ll have an up to date template with a real support. If not we prefer to start from scratch. Can you correct this “issue” asap? thanks
Hi, You will get up to date theme and you will get the support also. We have dedicated support team.
Ok. I understand we WILL have but for the moment we just see a changelog of 4 years and a documentation for version 1.0. Can we see both updated? Thanks
Hi, Yes, we will update this soon.
Hi, I asked a changelog for this theme 15 days ago and you still didn’t change anything. What’s the last version of your theme? We need to udpate/upgrade and buy the theme again fast. Very fast now. Why don’t answer our needs ? The question was asked 2 monts ago by another customer and you still changed nothing. Actually V1.0 ask for pictures at asianitbd.com and we can’t be ssl secure. This theme is unsecure and too old, visual composer is unsecure and too old. Writing on this page theme is gutenberg compatible and wp 5.4 compatible is not enough. Do something. Fast. Thanks
I don’t understand… Your theme is updated or not ? If it’s right I want to check the changelog before buying it again. If not we’ll start again the site from scratch.
Any updated theme files? Changelog dates from 2016.
Hi, Yes, we will release updated file soon.
Hello!
I’ve posted a support request 5 days ago, and I haven’t received any answer yet. Could you please answer me. My PRIVATE TICKET number is #2291918.
What about your 24h service?
Thanks for your attention. Antoine 
Please give the ticket ID.
Hello, I wanted to know if you can check the ticket: #2277818 because several days have passed and I have no answer Thank you Error on site in stallation”Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘greenture_layout_body_class’ not found or invalid function name in C:\xampp\htdocs\ibs\wp-includes\class-wp-hook.php on line 300 class=”wpb-js-composer js-comp-ver-5.0.1 vc_responsive”>”
Hi, You will get the reply soon.
Hello, I wanted to know if you can check the ticket: #2277818 because several days have passed and I have no answer Thank you Error on site in stallation”Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘greenture_layout_body_class’ not found or invalid function name in C:\xampp\htdocs\ibs\wp-includes\class-wp-hook.php on line 300 class=”wpb-js-composer js-comp-ver-5.0.1 vc_responsive”>” No response came 2 weeks.
Hi, You will get the reply soon.
Hello, I wanted to know if you can check the ticket #2292204 I await my answer Greetings.
You will get the reply soon.
Hi how are you ? I am a little worried because 8 days ago I sent a ticket and it has not been answered. My ticket is: TICKET # 2126634 I await my answer Greetings.
Hi, We are sorry for the late. You will get the reply soon.
Hello, I wanted to know if you can check the ticket: # 2126634 because several days have passed and I have no answer Thank you
Hi, You will get the reply.
Hi how are you ? I have a problem, I bought one of the templates to install in my wordpress but when importing the demo data I get the following error:
The XML file containing the dummy content is not available or could not be read .. You might want to try to set the file permission to chmod 755.
If this doesn’t work please use the Wordpress import and import the XML file (should be located in your documentation.zip: Extras Folder) manually
Fatal error: Uncaught Error: Call to a member function get_contents () on null in /home2/guayo26/historiaagraria.historiaaplicada.org/wp-content/themes/greenture/includes/plugins/greenture-importer/importer/greenture-importer. php: 260 Stack trace: # 0 /home2/guayo26/historiaagraria.historiaaplicada.org/wp-content/themes/greenture/includes/plugins/greenture-importer/importer/greenture-importer.php(130): greenture_Theme_Importer-> set_demo (’/ home2 / guayo26 / ...’) # 1 /home2/guayo26/historiaagraria.historiaaplicada.org/wp-includes/class-wp-hook.php(286): greenture_Theme_Importer-> demo_installer (’’) # 2 /home2/guayo26/historiaagraria.historiaaplicada.org/wp-includes/class-wp-hook.php(310): WP_Hook-> apply_filters (’’, Array) # 3 /home2/guayo26/historiaagraria.historiaaplicada.org/wp includes / plugin.php (465): WP_Hook> do_action (Array) # 4 /home2/guayo26/historiaagraria.historiaaplicada.org/wp-admin/admin.php(253): do_action (‘appearance_page …’) # 5 /home2/guayo26/historiaagraria.historiaa plicada.org/wp-admin/themes.php(10): in /home2/guayo26/historiaagraria.historiaaplicada.org/wp-content/themes/greenture/includes/plugins/greenture-importer/importer/greenture-importer.php online 260
I wait for your help
Thank you
Hi, Please send us a support ticket, we will check the issue.
Hi, The visual composer plugin is not working http://cocoteq.com/. How can I solve this?
Please send us a support ticket. We will check it.
11 months and still no update for the visual composer 
We will release the update within this week.
Any news yet? visual composer update..
Our developer still working on it. You will get the notification.
