Hi! I have problems with the slider. On my site not working properly (the slide is not active, I see the two images one below the other). Can you help me?
For all support please leave a ticket with your site URL: http://tommusrhodus.ticksy.com
Hi, i try to setup the theme including demo files. but nothig happend, Iget all pages is broken. Can halp me please? Best regards, Veet
Drop us a ticket with your site URL and a WP Login and we’ll be happy to help: http://tommusrhodus.ticksy.com
Note it’s the end of the day here, so if we don’t get to you we’ll be with you first thing in the morning and happy to set this up for you.
I have a problem with slider , added pictures but it is not working .Can you help me with this problem?
Please leave a ticket with your site URL here: http://tommusrhodus.ticksy.com
On the blog page the links don’t seem to work and nothing is loading on the blog page. Do you have a working example?
Our site appears to be comprimised, working on this now.
You should now be able to easily view blog posts correctly: http://www.madeinebor.com/gv/#filter=.blog
I can see individual posts on Chrome. Looks odd on Safari.
On the main blog page is there any way to show previews of posts rather than have the small text column under ‘Our Journal’?
No, sorry, that’s just how the theme does the blog.
Hello again – a few more pre-sale questions:
1. Can the boxes be re-organised so the ‘about’ box sits in the middle of the page rather than next to contact us?
2. Can testimonials be added to the homepage?
3. Can another row be added to the homepage?
Can the page style be changed? i.e. we use a similar layout to a blog article or services page?
Can a background image be applied to the page?
HI Just wondering is someone could come back to me please on the points above?
Pre-purchase question: is it possible to use an event calendar in one of the boxes on the home page?
Oh, too bad, I love this theme. Do you have any other one page theme that could handle an event calendar?
My more recent themes support 1 page and plugins like this, try Kwoon, Meetup or LaunchKit.
Portfolio shows up twice in the menu. Which one should I be using?
I’m assuming you mean the wp-admin menu, portfolio should only be there once, if it’s there twice then you have another plugin (jetpack maybe) making a portfolio post type, turn this off.
Hello. I like your theme.
There is possibility of adding subscription to the blog posts: widget, plugin or email subscription service?
Yes, you can add any widgets you need in the blog posts sidebar.
I’ve got your template working really well with some simple mods, however I can’t figure out how to arrange the layout on the Blog page.
I’d like to add a 940px wide image above the posts/sidebar
The posts page that’s set in “settings => reading” does not have page builder control, to modify what you need you would need to customise the theme files.
Hello We have two wee issues.
1. Under ‘Works’ the subtitles sometimes show as having the last few letters chopped off (even on demo)
2. The contact form, the comments section is only allowing type on one line i.e. not wrapping the text.
For all support, please use a ticket and provide a site URL: https://tommusrhodus.ticksy.com
So my friend , ...
I now have some adapted and adjusted ! Actually, also many fits right away , so first a great compliment for the template !
Now I have 1-2 problems !
Here you once the Web page :
The contact does not appear beautiful! The height is missing , and the radio buttons as the selection fields are not shown Despite CF7 implementation !
Here on my other side
it works great : Could you help me to make it so ?
Thank you for your effort
Just having a look into why this isn’t displaying properly for you now
Okay i wait
Could you share the markup you’ve added in your contact form 7 form? That would be really helpful!
Wofür interessieren Sie sich:
[checkbox* Wofuer id:Wofuer “Hüpfburgen” “Riesenrutschen” “Hindernisparcours” “Bull Riding” “Fun Food” “Sonstiges”]
Wie haben Sie uns gefunden?:
radio Gefunden id:Gefunden “Google – Suchmaschinen” “Freunde / Familie / Bekannte” “Fernsehen / Radio” “Flyer / Visitenkarten / Kataloge” “Sonstiges”
[acceptance acceptance-39 id:AkzeptieredieAGB] Ich habe die AGB gelesen und akzeptiert!
Whoops, looks like that got formatted by the comment, use this: http://snippi.com
Sorted! Could you drop me an email and I’ll send an update over to you
Ok, add this to “appearance => customise => custom css”
padding: 3px 0;
In the texbox you place your contact form in, be sure not to tick “double height” as this restricts the height, if you leave it unticked then the box can go as tall as your form needs.
So with the checkboxes is now better than me ! All perfect for a first huge compliment and thank you!
But you see that the page simply is too small ? Something restricts the side ? ! ? ! ? !
Why he shows me the form is not easy to completely bottom down there ?
Know what I mean ?
I ‘m coming down while I ” TAB ” confirm but that does not registered !
Hope you know what I mean
Is there a way to add a SEARCH field/box to the homepage layout to help visitors find what they are looking for?
You can add it as a widget in your footer, go to appearance > widgets on your dashboard.
Thank you for your reply. I don’t see an area to add Footer widgets. I only have Blog Posts Sidebar, Team Posts Sidebar, and Standard Pages Sidebar. My theme is version 1.0.4. Is there a newer version that includes a Footer area for widgets?
Apologies, indeed they are the only options at this time, I had been confused.
I’m currently trying to find a plugin for you that might add a dropdown search box or similar to the theme to make this easy for you
Hi there, My website is loading very slow with this theme. The name is www.bgevents.ro, any suggestions?
For all support, please contact us with the account that purchased the theme.
I was wondering could you help me. i am trying to put a shortcode of a created gallery in one of the text 1-1 boxes in the builder but it is not working. Can you help me with this
hey there, for all support please leave a ticket at http://tommusrhodus.ticksy.com and provide a site url. Cheers!
Thank you for the quick reply.
I will log a ticket.
I can not export. When I press the button I load a blank page. What could it be?
Export what exactly?
In the manager wordpress, Tools > Export, when I want to export site content to back it up, I can not download the xml file, as I load a blank page , and I spent alone with this theme, with other theme not me pass.
Switch to a default theme (such as twenty sixteen) and try the same tool, it it works, it’s correct and you can use the file, if it fails, contact your webhost, there’s something not working in your server correctly.
Ah ok, thank you so much for the help.
Hello. Can I change the path of the portfolio ”/#filter=.works” for a more friendly?
I’m afraid not, as you saw in the demo this is how the filtering system works.
Thanks, Danny (TommusRhodus Support)
Oooh. Ok, thanks
Hello. What is the code html to add the email in Footer Settings/Footer Social Icon: ” title=””>info@
I’m sorry I’m not sure I understand the question – can you please clarify?
The only option would be something like this
Hi there. I need to change a couple of things on my website (i.e. removing the filter and just showing the work). Would this be covered by support? If that is the case I am happy to renew this.
Go ahead, I’ll help you with that.
Cheers – Tom
Hi there, sorry I am not sure how this works. Do I need to buy another “license” to get support which is basically like buying the theme again? It also says here that there is no support any longer? I may have a few more queries than the one above…
You should be able to extend the support either via this URL or via your downloads area here on TF http://themeforest.net/checkout/from_item/7472860?license=regular&support=extend_6month—though if your not seeing an easy option to do this you may need to contact TF support (as we don’t personally sell support directly, its all handled by them)
Hi Danny, thanks so much for your speedy reply. It seems as if this link is just buying the theme again as well rather than support. It says underneath buying the license (for the theme) that support has been expired as in you have stopped supporting it and thus I can’t actually renew support via this website. I checked other themes I bought and in these cases I can renew support easily rather than buying the theme again. I assume there is a price difference between buying a theme and support, is that correct?
Ah yes, sorry for any confusion – it seems both myself and Tom forgot this theme is no longer supported, which means support extentions cannot be purchased any longer.
However, to remove the filter you need to remove this code https://gist.github.com/DistinctiveThemes/abaacca9163ca6f32ece5440d050dc3d from page_builder_blocks/portfolio_block.php
I hope this helps
Amazing thanks. I would have another few queries to do with custom fonts and adding photos to a post that has a video on it. Is there another way of getting support for this at all?
If you’re looking to add custom functionality to the theme, we would recommend a request via our customisation partners:
Hiya, its two things really. One would be a customisation, the other one should be possible through a support scheme. Essentially I want to add a font I bought, but it does not seem to work at all with custom css.
Another issue I have actually is, when I put an image for two boxes (one line) and i use the initial size 620×300, it wont be sharp. For the rest of my homepage and for retina i have changed this to double size to be crisp. However, 1240×600 does not seem to do the trick either. Any thoughts?
There was a problem of the plugin conflict with the thema. The plugin author claims that the error on the thema side and shows where.
Error – HEAD http://firstname.lastname@example.org 404 (Not Found) in the file http://operacion.vip/wp-content/themes/gv/js/plugins.js?ver=4.9.4 “
Can you help me?
Is there a theme update or how can I reinstall the theme so that I do not lose existing data?
The error you mention means the retina logo is not working. So to remove this error id suggest to reupload BOTH your main logo AND the retina logo, and ensure when doing so you correctly name both logo files accordingly – like this
main logo – logo.png
retina logo – email@example.com
Failure to do this will result in the error you mention. Once done, if any issue remains you will need to contact the plugin authors for further support as not only is this theme no longer supported, 3rd party plugin support is not within the scope of theme support
To reinstall the theme without losing any site data, you would need to do so via FTP OR rename the theme folder prior to upload and upload a fresh copy via Themes > Add New
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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