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Hi, I purchased Gridstack. I’d like to add a full width image on top of the grid on the homepage. I understand the default is to have all of the homepage content below the grid (with the exception of the page intro slideshow). Can you please advise?
Unfortunately, customizations are not covered under the support policy, so you’d need to seek the help of a 3rd party developer for assistance with this. However, I can point you in the right direction. The best way to do this is via a child theme. That way you can edit theme files and still be able to update the theme in the future without losing your changes.
Once you get your child theme, copy template-home.php into your child theme folder and edit the file. You can move the content of the page above the grid to add that full width slideshow there.
Also, did you know we have a dedicated support system? We answer all questions there first, so it’s the fastest way to get support. If you need additional assistance, feel free to start a new topic over there and I’d be happy to help! Thanks!
U can help me to resolve the problem?
Thx a lot
What seems to be the issue? I’m having a hard time understanding what you’re talking about. Could you jump on our Support System? I’d be happy to help!
Can I group many pictures in 1 single portolio item inside a gallery? I want to be able to click the portfolio item in the gallery and see other pictures from the same Project, without going to another single page. Thank you.
Do you mean in a lightbox? This isn’t possible with the theme, so you’d need to make some modifications to change this. Customizations go outside the scope of support for the theme, so you’ll likely need to consult a 3rd party developer for assistance with this.
Let me know if you have any other questions,
I set up the contact layout for the contact page. It says its missing all required php such as contact.php, mailer.php. I already have contact 7 form plugin installed. So, I am not sure why it’s not working.
What does the error message say EXACTLY? It sounds like it might be a server issue where wp_mail can’t work without a required library, but I’m not sure.
Also, did you know we have a dedicated Support System? It’s the fastest way to get answers to your questions!
Index of /contact
Apache/2.4.16 (Unix) OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4 mod_fcgid/2.3.9 Server at valleryarts.com Port 80
I don’t have those files. I am not sure why. I already installed the plugin and I am not sure where else to get those files. If needed to, I can create a support ticket.
Just replied to your support ticket. Thanks!
I was wondering if there a way to include several portfolio’s that each show completely different images. I know you can add filters to the portfolio items but I want a specific page to be related to a specific filter.
On the homepage, lets say we show image 1, 2 and 3.
And on the about us page, I’d like to show image 4, 5 and 6.
Any help is appreciated.
WordPress automatically creates those pages for you, you only need to link to them or add them to your menu. You can see this in the demo site:
To do that, here’s an example of adding that page to your menu:
Also, did you know we have a dedicated Support System? It’s the best and fastest way to get support!
Is this theme compatible with WP 4.6? Looking to update but don’t want to run into any unnecessary issues. Please advise.
Yep! It’s compatible with WordPress 4.6. Themeforest hasn’t added that WordPress version tag yet, so I’m not able to update it on the item page. But we’ve been testing ahead of the launch, and just retested after the launch and it looks to be working great.
Also, did you know we have a Support System? It’s the fastest way to get answers to your questions.
Thank you! Love the theme!
So glad! Thank you!
Quick pre-purchase question. Is theme fully compatible with Visual Composer plugin. Please let me know. Thanks.
The theme wasn’t specifically designed for visual composer. While it works with the plugin, I can’t give you and iron clad guarantee that everything with the plugin will work as expected as it’s not specifically designed to integrate with that plugin.
Quick question, I just renewed my support because I am running into responsive issues (I’m sure user error) with the gridstack theme and wanted to chat with support about them. However, whenever I try to go to support I get this website error:
A PHP Error was encountered
Message: Cannot modify header information – headers already sent by (output started at /home/ajgagnon/public_html/wp-content/plugins/wp_envato_login/classes/Evtl_Init.php:91)
Line Number: 1203
Not sure what that means but it won’t allow me to contact you for support. Is there another way I can contact you? Thank you,
Oh no! I thought we had fixed this issue, but it appears that it’s not fixed for older accounts. Can you contact me directly at email@example.com? Thanks!
will do, thanks!
I’ve also tried to access your support page, but it keeps saying “Error creating user”
Stumbled upon another problem, is there a way to re-order the filters? Rather than being alphabetically in order.
Hmmm.. are you sure you don’t already have an account? I’m not sure why it’s not working for you.
For the filters, I suggest using a plugin to allow draging and dropping your filter order:
Any other questions, feel free to email me directly at firstname.lastname@example.org
Thankyou very much for the fast reply, this is now solved
About the support page, I haven’t made an account in the past. I get the error when I try to “Login using Envato”.
About the theme, I can’t figure out how the text carousel on the homepage is made.
No worries! You can always email me directly to at email@example.com.
Did you set up your homepage by following the documentation (page 4):
Once you do that you can set the page intro (information about this on page 8 of the documentation, with pictures!) where you can add your text carousel slides on the page.
Let me know if you need any additional assistance!
Ah, thankyou very much for the fast reply!
Of course! Any other questions, feel free to email me directly at firstname.lastname@example.org. I’m on the support inbox multiple times per day so it’s the fastest way to get support!
Hello I purchased your theme yesterday. I would like to request support but your website won’t let me:
“A PHP Error was encountered
Line Number: 1203”
The issue is on the home page “read more” button is not being generated, I keep seeing:
“Where the story begins ” class=”button”> Read more”
I’m still investigating why some users are having issues signing up for support. You can also email me directly! It’s the same one-on-one support as through the support system.
It sounds like on your homepage you may have some unclosed tags when adding html content there. Do you think you could email me with a link to the issue so I can see what the problem is? Thanks!
I purchased a license to your product, and I keep trying to log in to get support because I’m having issues with one of your shortcodes. But every time I click on the link to receive support through themewich, I click on login using envato, and then hit approve, I get an error saying: “Error creating user.” I can’t login, and I can’t do what I need using your site. Please help. This theme is worthless to me without being able to customize it the way I need.
I’ve tried chrome and firefox, but neither works.
Could you shoot me an email directly at email@example.com? Our support system is just 1-on-1 email support, so you’re not missing out on anything by going through the site. It’s just a portal for the email system. Please email me so I can help!
I am 98% decided to buy this theme for my portfolio, however my wordpress has been updated to 4.7 recently. And I have one question before buying the theme – does it support 4.7 version wordpress? I do not see it anywhere in the description.
Thank you a lot.
Yep! Envato doesn’t typically doesn’t add the latest WordPress version as a compatibility option until weeks after it’s release. So it IS compatible with WordPress 4.7, but I can’t mark it that way yet on the item page!
Hi, the changelog goes up to 1.3.6 but my downloaded file is only up to 1.3.4 – am I doing something wrong?
So sorry about that. We typically keep the changelog updated locally as we work on updates so when we launch it’s set to go. I think we accidentally uploaded this changelog live when we haven’t pushed an update yet. So you’re not missing anything! If you have the envato market plugin installed, you should get a notice in your dashboard for when the next version of the theme is available.
Okay, but I upgraded to 4.7 and I’m getting: “Warning: Illegal string offset ‘taxonomy’ in /home/jamkan7/calpacumc.org/wp-includes/taxonomy.php on line 1874
Warning: Illegal string offset ‘object_ids’ in /home/jamkan7/calpacumc.org/wp-includes/taxonomy.php on line 1875”
Hmmm… I’m not seeing those issues on my local tests. I’m thinking those warnings are coming from a plugin. Gridstack doesn’t use either of those string offsets in it’s code anywhere, so it’s likely a plugin is the culprit.
Keep in mind that these are just developer warnings and doesn’t affect functionality at all. You’re seeing these warnings because you’ve set WP_DEBUG to true in your wp-config.php file. If this is a live site, I would recommend turning off WP_DEBUG so your users don’t see warnings if they arise. WP_DEBUG should be used on development sites only.
Hello, I would like to get a full width homepage. Below the grid there is some space at the right side of the content.
Can you please help me?
I love the theme btw!!
Awesome! Can you jump on our support system with a link to the issue?
Hello. I just updated the theme to it’s latest version and I get an error 500 whether I upload it via ftp or http. Could you please advise?
I’d be happy to help! However, it looks like your support has expired. You’ll need to renew your support license for the theme in order to receive help. To extend your support, follow this link while logged in to Themeforest.net with your user name:
In the mean time, it sounds like it could be a plugin conflict. However, you can understand more information by turning on WP Debug. An easy way to do that would be to install and run this plugin:
I talk about the Portfolio gallery : http://themewich.com/gridstack/portfolio-fixed/
How does it work ?
Do I create portfolio page with featured image and it stacks a new image to the gallery ? Or can I just add an image with a custom link in this gallery ? And can I link with a static page (not all static pages but just some of them) ?
This page shows featured images from portfolio posts. When you add new portfolio items on your admin, they automatically display here. You can reorder any portfolio items via drag and drop in the admin. Linking some of these to static pages would involve some customizations to the theme.
Let me know if you have any other questions.
Right, thank you
I am trying to reorder our home page. I am dropping and dragging the items to a different order in the Featured Order feature, and after dropping and dragging it is not saving. Please advise?
In the mean time, you could check out this doc that helps solve many common issues:
Pre purchase question – is it possible to add multiple filters to the front page? E.g. for different categories e.g. size, colour, format etc
By default the theme only shows filters from the “filter” category, so there’s only one category for filtering on the homepage. It may be possible to change this using a plugin like facetwp, but it would involve some customizations to the theme which would fall outside the scope of support.
Let me know if you have any other questions!
first of all thanks for this theme, it’s really a good one.
I have one question : I tried to translate .po file with poedit and there’s no change ?
First : I tried to copy / paste lang folder in my child theme (to avoid overridings in future updates) – open .po file inside with poedit – select language code fr_FR – translate “read more” and other little words – Save – Upload updated .po and .mo by FTP. Nothing.
After : I tried to do the same directly in parent theme. Nothing.
Maybe I forgot something ? Usually I use WPML but this website is only in french…
Thank you for your help.
What did you name your .po and .mo files? They should be fr_FR.po and fr_FR.mo. If you’re still having issues, I recommend the Loco Translate Plugin suggested in the documentation:
It simplifies the process quite a bit so there’s no need to set up child themes or transfer any files.
Also, did you know we have a dedicated Support System? It’s the fastest way to get answers to your questions.
That’s right it works ! Thank you
I suspected that I was doing something wrong
Awesome! Let me know if you have any other questions.
I posted in your support
A problem a little more complicated to explain, I tell you everything in my message.
Hi again, is it possible to add blog sidebar to single posts from backoffice ? Or do I have to custom CSS ?
This would involve some customizations to the theme. Customizations fall outside the scope of the support policy, so you’ll need to seek the help of a developer for this modification.
No problem, I will make it by myself. I just didn’t want to make it and discover after that there were an option in back office to do that in 2 seconds
Ah, okay great! Let me know if you have any other questions.
Hi there, I wanted to know if there will be any future updates to your theme.
There’s a maintenance update that should be coming in the next few weeks. Was there a specific feature you were looking for in an update? Thanks!
Hi there, thanks for reply back to my inquiry. I was interested in child theme capabilities, woo commerce, coming soon/maintenance pages and portfolio layout options such as masonry.
Sure thing! See my comment on your other question here:
The same goes for Gridstack as well.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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