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I’ve been working on this theme with a blank homepage on my edit screen for 2 days, submitted my support ticket from the first hour of my purchase. been requesting for assistance yet the representative kept asking me for item purchase code (2 times), Shopify login and url passcode. Requesting for immediate assistance before I spend too much time on this theme and yet to be resolve.
what is your ticket id ?
you have provided store url and credential today we will soon respond you
Hi PixelStrap team, the add to cart and buy it now button in my website using the GroceryKart second layout https://ymr26w8w5r1q6xf6-55487135912.shopifypreview.com is not appearing. Kindly advise. Thanks
Please raise a ticket at “https://pixelstrap.freshdesk.com/support/login”
When I tried importing the downloaded theme, GroceryKart into my Shopify store, it shows zip does not contain a valid theme: missing template “layout/theme.liquid”. Kindly advise on how to proceed.
please extract downloaded zip file as it contains documentation , theme and other files so upload only theme zip file
There are 3 versions in the zip file, theme_export_ps-grocerykar-myshopify-com-grocerykart_13AUG2020-0815am ;theme_export_ps-grocerykar-myshopify-com-grocerykart2_13AUG2020-0904am ; theme_export_ps-grocerykar-myshopify-com-grocerykart3_13AUG2020-0903am. Which do I use?
You can check it on demo & select your favorite layout.
If i purchase your item can you do the installation for me and also import your demo data?
For any query please raise a ticket at “https://pixelstrap.freshdesk.com” with title pre-sale query.
hello, is the Multi Language Translate part of the item and ready or i would need to purchase separate plugs to make it work?
Theme looks wonderful (one of the best for Shopify on theme forest)
comment here shows the support to be really great but our experience with support was bad really bad
we don’t have answer to our queries yet !
the support people kept sending same text reply they memorized even after sharing the link and screenshots the support guys still asking for screenshots and not able to support nor to have a zoom call so explain them if they have issue understanding written English
we need help enabling add to card and quantity selector box on items in the grid (which appear to be basic functionality in the theme) but not working with us and support not helping us
thanks for loving our theme and using it
sorry if you felt that support issue but we do not have zoom support based on your screenshot you provided in ticket it shows you have used different section so you getting issue , so we will send you video in ticket that will help you to guide correct section and solution
Thanks you helped solving our issues
we have shared by email some of more challenges we are facing
expecting your excellent support
thanks for loving our support we always try our best to support user as much possible
Where can i remove the Apple, Android and Windows, 3 small icons, at the top bar…???
Please raise a ticket at “https://pixelstrap.freshdesk.com/support” with purchase code our technical team will revert you back.
We have placed products on our homepage but upon selection of product variant the prices are not changing.
Please raise a ticket at”https://pixelstrap.freshdesk.com/a”, our technical team will revert you back.
search functinality is broken. doesnot list all products . Also no way to configure mobile view seperately
Issue has been solved please check ticket(10088).
welcome , you can change your review to 5 star as ticket is resolved , as delay is because of weekends saturday and sunday we are not working on weekends
you guys have been great help and quick response to all issues Best theme with awesome features
Thanks for loving theme
I downloaded the theme but it has a size of 60mb my shopify account allows me to upload till 50mb. What can I do?
I have figured out I need to install the zip file install me inside the zip
Great if you figured out it was just to extract zip as it contains theme and document , if you face any issue please raise ticket
can I be able to translate theme to spanish?
yes its multi language supported
woocommerce theme available.. are any plan for launch..?
currently no plan for woocommerce
any possibility to show the default variant instead of “Please select” message in the dropbox menu?
So when the customer is selecting the quantity he will know what is he selecting it for?
like x pieces of which variant?
we are narinport.com and looking for quantity selector option at the collections and home page
yes you can customize as per your need and for collections or home page options you can keep anywhere you need
I’m WordPress developer having working experience of 7+ years. I have developed many WordPress themes on themeforest. I can send you my portfolio links and coding files for review. Please let me know if you need WordPress theme development services.
at present we do not have any plan thanks
Appreciable work, great! Good Luck with Sale
Congratulations, Nice Work, GLWS
Wow amazing work…best of luck
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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Price is in US dollars and excludes tax
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