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I want to add another icon in the header. I have updated Theme options > Header > Header Left Options but nothing happens. Can you tell where these Header Left Options are used??? Thanks
Hi, can you show me exactly where you want to put icon via screenshot? That is the best because I can’t imazing what do you want.
And please create topic on my help desk at http://support.g5plus.net for further support and easier follow.
I have tried, but your site will not allow me to create a ticket – It doesn’t recognize my purchase code – I have tried to re-enter…. ??
Let me know username, email(register on my help desk), i will check. But please confirm, did you create topic right forums? With Grove item, need click here before create:: http://prntscr.com/adcjdp
link here: http://support.g5plus.net/forums/forum/themes/grove/
Let me know. Thanks
Yes I did all that. I will email you now – thanks
Sorry, did you email to create topic? if create topic => paste your link topic here, and i just check on my inbox, haven’t got any email related with Grove theme, please re-check and let me know.
Visual Composer needs to be updated with the theme since the new release of wordpress. I believe the new JS in wordpress has broken the older versions of Visual composer. When can we expect an update to be released so that we can continue to use the theme. I hope sooner than later.
Hi, please download latest VC to update from here: http://support.g5plus.net/forums/topic/download-revolution-slider-visual-composer/ => need register account before to open(link here: http://support.g5plus.net/wp-login.php?action=register)
When wordpress 4.5 update, VC broken so they fixed 4.11.2
Wow, Mannmadegroup left a message 11 months ago about “recreate the Our Team slider” – and he is right. It’s impossible to set the slider up like home-1. I’ve futzed with it for hours.
Where is Mannmadegroup comments? i can’t find it on my item. If you had problem on OurTeam, please create topic on my help desk http://support.g5plus.net
(you need register before create topic). Thanks
Mannmadegroup was 11 months ago: “Hello. I was wondering how to recreate the Our Team slider that is displayed on the demo site front page? I am unsure of how to do this but it would be perfect for the website I am creating”
I will go to your support page. I think must be too much of a coder to utilize the widgitized functions of WP sometimes. LOL
Thanks for the comment!
To get exactly as my demo for Our Team, you don’t need to know anythings about code, only need put data, done. If your theme not that, give me your account wordpress to check. Don’t worry. Thanks
You guys are on it! And you always pack your themes full of value. Cheers
Thanks, i’m checking on your topic, don’t do anything until let you know.
Follow your topic on my help desk, i replied it. Thanks
Hi – I just updated wordpress to latest and now Visual composer is broken. I cannot login to your support – ???? help please
I was reset password for you and sent to firstname.lastname@example.org Please check. Thanks
HI! I’m having troubles using the visual composer. It’s fully compatible? Because the problem started with the last wordpress version…
Please check version you using, if not 4.12, update to 4.12. Download here: http://support.g5plus.net/forums/topic/download-revolution-slider-visual-composer/
(you need register account before open, start: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/)
After update, still error, give me your account wordpress via message private or my help desk http://support.g5plus.net to check.
My current version is 4.5.3. Can be this the problem?
You need check version Visual Composer, “FROM 4.11.2 COMPATIBLE WITH WORDPRESS 4.5”, that is why i said you should update Visual Composer to latest version: 4.12
Hi. The think is, Visual Composer demands the license key, but I don’t have it. I thought that was for free on this template, but now it is not, and I don’t understand it (because it worked well until now)
Please read more here http://support.g5plus.net/knowledge-base/where-do-i-find-visual-composer-license-key/ about license key included my theme.
All authors on ThemeForest same, old VC can’t run with WordPress 4.5 => need update. Not related or demands the license key here.
I said free, why? With license(extended) i bought, it allow include in my theme for distribute to customers, but still active 1 time(done on my demo). And all customers can update by request us for download latest version then manual install, that is at all.
hi, on the our-team demo page, i would like that when the image is clicked it takes user to the single our team page, which template do I have to edit for this?
Depend on style of single portfolio you choosed, you can edit file on path: grove\templates\portfolios
thanks for getting back to me, however I’m not sure that’s what I’m after. On your demo site, if you go to Pages > Our Team > Our Team 01, the row of staff pictures, I would like those to be clickable same as the title. It looks like the php file might be in the shortcodes but I want to be sure before i start editing it. Let me know please…
Hi, you can edit file our-team.php on path: \plugins\grove-shortcode\our-team then change look like here: http://prnt.sc/c3f1e1
Note: i haven’t yet test but may be error syntax php, please correct it if any.
hi, thanks for getting back. I have tried this already but it doesn’t work for some reason? I am testing on my machine localhost although this shouldn’t affect it. I thought maybe caching but have cleared still does not work.
Please recheck: – What number style portfolio you used? i’m demo on style 1.
In case still error, give me your account ftp(via help desk), start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/
yes i added to both style 1 and 2 but can’t seem to make it work? I will have to transfer site to live hosting so you can gain access…
That is the best. Thanks
i managed to get this working in the end, thanks for your help ;o)
Glad to hear that, tell me if need help. Thanks
Hi, I bought this template for my client website but finally we didnt use it for the website. I want to ask you, can I transfer template to my client’s account? If I can, please can you tell me how? Thanks.
With me, you can transfer to your client but have to use your account if need support from me.
With ThemeForest, i don’t know how to do it and i think haven’t got any method to do it(personal)
Hope help you. Thanks
Good day. We have opened a ticket on your support forum but it doesn’t allow us to log in with our credentials. It also doesn’t allow us to reset the password. Can someone please help. Thanks
Hi, i sent new information to email@example.com
Pls check new information. Thanks
I’m having issue installing your theme. I tried other themes on my WordPress install and all have successfully installed except yours. I receive the following error: “WordPress Failure Notice – Are you sure you want to do this?”
Please go to my helpdesk at http://support.g5plus.net/ , register account, create topic & give me your account wordpress, ftp(if can) there for further support. I will check for you.
Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/
How to send private information here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/
Hello Sir, I have purchased this theme and my developer trying to edit the theme but they said its not allowing to do .there is a plugin called Visual Composer .that is not working most of the places , developer said i need to purchased its from outside. Its really upset me ..please kindly suggest is this theme is without this main plugin ….... ?
Hi, As our features list : http://prntscr.com/hpuf3r .I mean in our package have includes Visual Composer plugin. About issue it is not working on your website, please check What version VC do you using? If lower 5.4.5, please update to 5.4.5. You can download it here: http://support.g5plus.net/forums/topic/download-revolution-slider-visual-composer/ (register account before dowload). Let me know if problem not resolved.Thanks!
Sorry Sir, I have try the one that you suggest but its not working too .when we try click to edit then nothing works ....feeling disappointed truly.
Hi, Please go to my helpdesk at http://support.g5plus.net/,create topic & give me your account wordpress, there for further support, i will check for you.
Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ Remember check “Set as private reply” here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ when send private information as account website or ftp.
Or you can add skype account : nhungthai11 or roi.sequa. We will support via skype (Official hour: Mon-Fri/8:30am – 5:30pm(GMT+7)).Thanks!
Hello, can be edited with WP bakery? and the loader can be other? regards
Hi! yes. Our theme uses VC to build pages. Also, you can use VC to build post,custom post type, so you can edited with WP bakery. Thanks!
Hi, Where I Found Portfolio Grid page into code?
Ok I found page
Glad to hear that, thanks
How I can delete link of details into portfolio grid? I want to insert custom link with ACF but I can’t delete standard link details. I have created ticket (here http://support.g5plus.net/) but when I send request go to white page.
Hi, I saw your ticket created here: http://support.g5plus.net/forums/topic/how-i-change-into-theme-grove-section-portfolio-grid-the-link-to-details/#post-66203 . Our support staff will guide you in detail. Thanks!
Tried login in and worpress demanded for database upgrade after hitting that button now my visual composer is not available please help.
You can download here: http://support.g5plus.net/forums/topic/download-revolution-slider-visual-composer/
(need login before open link above, register here: http://support.g5plus.net/wp-login.php?action=register)
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