Discussion on Grus Portfolio WooCommerce for Freelancer & Agency

Discussion on Grus Portfolio WooCommerce for Freelancer & Agency

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33 comments found.

Hello, I have a lot of bugs on a page after an update. I cant see my logo on a page even it’s added in customizer. My portfolio filters has some blank squares and whole filtering stop working. Could you take a look what happened? update went smoothly. https://baobabystudio.pl/ Thank you!

Ok i needed to deactivate your old plugin and its almost ok now. I only have this line of error: Warning: explode() expects parameter 2 to be string, array given in /home/baobabys/domains/baobabystudio.pl/public_html/wp-content/themes/grus/clever-portfolio/shortcode.php on line 51

Dear baobabystudio,

Thanks so much for using our theme. We much appreciate that.

please read this post https://support.zooextension.com/client/view_knowledge/28 to know how to submit a ticket for getting our support.

Kind regards

Thanks but my support expired long ago. This problem appeared after i got an update – is there a chance you could help me without my renew support?

Hello, I am having an issue where the “Checkout” button and “view cart” button does not function on mobile when using safari.

Whenever you add a product to cart, the side window pops up showing the item in the cart, but then the two buttons below to proceed to checkout or view cart, do not function only on Safari.

How could I fix that?

Hello, is this theme still supported? Is it Wordpress 4.9.x compatible?

hi,
does it have accordions and toggles?

yes, it does.

Kind regards

could you show me the page

Hi, a quick notice. All customers that got Product Filter for WooCommerce with this theme can now obtain a regular license here https://codecanyon.net/item/woocommerce-product-filter/8514038 as the theme doesn’t include this plugin anymore. New update, the Product Filter for WooCommerce version 6.4.2 is fully compatible with the WordPress 4.8.2 Thanks.

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Hi, I just installed the theme on a fresh WP installation. When trying to Activate the “RiverTheme Core” plugin (which is required), I get the following error:

Fatal error: Class ‘RWMB_Field’ not found in /wp-content/plugins/rit-core/inc/meta-boxes/field/sidebars.php on line 8

How can this be fixed?

Dear Markweincke,

Thanks so much for purchased our theme. We much appreciate that.

Please open a ticket at http://member.zootemplate.com/helpdesk/ for getting our support.

Kind regards, david

Hello, I have a problem on theme installation in Wordpress. I had downloaded the zip file that is for Wordpress, but when I install it in Wordpress, an error message appeared as follows:

Warning: require(/home/avabagra/www/www/2016/wp-content/themes/ri-grus/inc/back-compat.php): failed to open stream: No such file or directory in /home/avabagra/www/www/2016/wp-content/themes/ri-grus/functions.php on line 45

Warning: require(/home/avabagra/www/www/2016/wp-content/themes/ri-grus/inc/back-compat.php): failed to open stream: No such file or directory in /home/avabagra/www/www/2016/wp-content/themes/ri-grus/functions.php on line 45

Fatal error: require(): Failed opening required ’/home/avabagra/www/www/2016/wp-content/themes/ri-grus/inc/back-compat.php’ (include_path=’.:/usr/local/php55/lib/php’) in /home/avabagra/www/www/2016/wp-content/themes/ri-grus/functions.php on line 45

I had inform my database server company, but it is caused by the non-existing file that the theme was trying to open. So could you please help with the problem of installation?

As it is quite urgent, it would be most appreciated if the problem could be solved as soon as possible, Thank you very much for your kind help!

Dear Siuying

Please open a ticket in our help desk system http://member.zootemplate.com/helpdesk for getting our support.

Kind regards

Hi there – I am trying to find where to add google fonts. So far I have found very little documentation and not a single question or answer on the support knowledge base. I have posted a few tickets now but no luck. Usually you can add fonts in most themes typography section but not yours. I can only choose from a few pre-installed fonts.

I purchased the theme through the work account and can provide the license key privately if you need.

Please can you advise me on this, so frustrating.

Thanks

Dear Shereewalker,

Please open a ticket at http://member.zootemplate.com/helpdesk/ with your purchase code for getting our support.

We will help you solve your issue asap.

Kind regards

Hi, nice theme, just a question: is possible to have 4 columns in grid if I manage the theme?

Perfect, thanks!

Hi, I’m designing my portfolio webpage, all my content is on Portfolio section. I’m trying Rit Portfolios Extension, because I like how shows menu, but choosing Grid Layout doesn’t show anything…could you help me? This is the link of waht I have now…Thanks! http://daniellaferretti.com/contacto/home-agency/?preview_id=651&preview_nonce=64f7f3287a

Hello,

please open a ticket at http://member.zootemplate.com/helpdesk for getting our support.

Kind regards, David

Very nice & clean design. Quick customer support. Event on weekend! Thank you guys! Perfect work. Great theme!

Thank Mocha2000 for supporting us.

Cheers!

Hi,

First of all really great theme. is it possible to sort the timeline yearly and not monthly?

regards Steph

Yes,

it’s possible.

please open a ticket at http://member.zootemplate.com/helpdesk/ for getting support.

We will help you sort it out!

Kind regards

Hi, I have a repurchase question. I’d like to set something up like the Home Creative template. When clicking on the homepage photo I’d like to put in a link to an external website instead of a link to an internal page. Is that possible?

Hello,

Thanks so much for interesting with our product. We much appreciate that.

Currently the theme doesn’t have that feature. But we can custom it for you! This task will cost $50.

Kind regards,

Hey great theme.

Is there a way I can easily replicate the ‘Home Creative’ look of the website. Not too sure on the sections used and how the import data works.

Thanks in advance ????

Hello,

To import the demo content, please follow this guide http://docs.zooextension.com/wordpress-themes/ri-grus-guide#demo-content-import-6-2

If you want us to help you install that home page or have any further, please open a ticket at http://member.zootemplate.com/helpdesk We will help you sort it out asap.

Kind regards

Hi, I’m interested in your theme, but I’m wondering if there is any way to change the blog post images to the normal standard height instead of rectangles?

Hello,

Thanks so much for interesting with our theme.

Currently, the blog is using the natural height of the image.

Kind regards, David

Hi, i installed this theme and i really like the Design but i have any problems to create the Portfolio… where can i find the Portfolio Options or the Portfolio Extend Informations? I added the Demo content and i read the documentation but everytime if i try to add or edit a portfolio i can’t see this Options…

Pls help me.

Kind regards Claud

Dear Claudnani,

Thanks so much for purchased our theme. We much appreciate that.

Please open a ticket at http://help.zooextension.com for getting better support.

Kind regards, David

One more thing, I cant activate my visual composer, so, I pretend to do an account on WPBakery Support and a message appears: “Please enter valid Item Purchase Code.” Why Im take it from my “grus-portfolio-woocommerce-for-freelancer-agency-license.txt” and no works, its so sad that my theme its not workin propertly, hope you helpme.

Hello EmmanuelJuarez,

For installing all required plugins, please follow this guide http://docs.zooextension.com/post/ri-grus-guide#required-plugins

You can’t get support from VC team because you didn’t purchase that theme. The VC plugin was included in the theme package, and only use can use the license key!

If you have any further questions, please open a ticket at http://help.zooextension.com for getting better support.

Kind regards, David

Hi, recently I’ve installed this theme, its really great!. In the included guide at the point “4. 3. Customizer Import” you talk about import a ”.dat” file, but, when I try to import as the instructions says just appears uploading but never ends de file upload and no one error appears. The other thing, is in the portfolio, point 7.2 of the guide. Appears 4 options to config on each page, but on my instalation no appears, is someplace where can I activate? I try to make a ticket but, the page says me that my credentials are wrong. is the envato account the credentials for support right?

Thanks. My instalation: http://www.pantalla-grafik.com/

Hello EmmanuelJuarez,

For installing all required plugins, please follow this guide http://docs.zooextension.com/post/ri-grus-guide#required-plugins

If you have any further questions, please open a ticket at http://help.zooextension.com for getting better support.

Kind regards, David

Just bought the theme and not working at all with the latest version of wordpress :) White page going to the website !

Dear Jhonb,

Thanks so much for purchased our theme. Please open a ticket at http://help.zooextension.com for getting better support.

We will help you solve that issue asap.

Kind regards, David

Just bought the theme and not working at all with the latest version of wordpress :) White page going to the website !

Dear Jhonb,

Thanks so much for purchased our theme. Please open a ticket at http://help.zooextension.com for getting better support.

We will help you solve that issue asap.

Kind regards, David

Hi, Why I get this notice after installation: “your theme does not declare woocommerce support”; theme info says that is compatible with woocommerce. Cheers.

Dear Piluqui,

Thanks so much for purchased our theme.

You get that issue because before importing the sample data, you didn’t install the require plugins ( including WooCommerce ). So you need to install the require plugins first, and after successfully import the sample data, then you can remove the WooCommerce later.

If you need further assistance, please open a ticket at http://help.zooextension.com for getting support.

Kind regards, David

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