I wrote to them for a problem about a plugin and the response was very fast. They fixed everything in less than 24 hours.
When you buy a theme you look for functionality and quality but customer support is an important part and Design Themes has excellent support.
I would just add that I would like to see more updates to the theme to maximize compatibility with new WP updates and Plugins.
But overall, very satisfied with the Design Themes team.
5/5
Best Regards!
Author response
Hi.,
Thank you very much for such valuable feedback with the 5-star rating and appreciation. This kind of good appreciation helps and motivates us to perform well and deliver better service to customers forever.
Me han solucionado todos los problemas, gracias
Author response
Hi.,
Thank you very much for such valuable feedback with the 5-star rating and appreciation. This kind of good appreciation helps and motivates us to perform well and deliver better service to customers forever.
Best regards!
DesignThemes Support.
Liked their quick response.
Author response
Hi.,
We are glad you love our theme and that it suits your needs! Thank you very much for taking the time to review our theme and share this inspiring feedback with us!
Best regards!
DesignThemes Support.
Great support - helped me to do an upgrade from an old version, and even had patience when i was misunderstanding their directions.
Author response
Hi.,
We are glad you love our theme and that it suits your needs! Thank you very much for taking the time to review our theme and share this inspiring feedback with us!
Best regards!
DesignThemes Support.
Fast answer, and a good help for my site. thanks.
Author response
Hi.,
Thank you for contacting us.
Many thanks for the fantastic review and for taking the time to share your experience with us.
Just getting started building this new wordpress site, learning as I go. Very happy with the theme so far, and the author's help with a few issues I've had, due to my own fault, not the software itself. Thankful for the demo, and the how to videos. Very helpful!
Author response
Hi.,
Thank you very much for such valuable feedback with the 5-star rating and appreciation. This kind of good appreciation helps and motivates us to perform well and deliver better service to customers forever.
With pleasure to provide all our customers with the best User Experience possible by using our of every user. Our entire team works very hard at being the best we can be and ensuring that DesignThemes and our services continue to grow from strength to strength.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Thanks once again for the feedback and we hope that you enjoy the theme and feel that you got value with the purchase. Hope you will purchase more themes from us.
Regards., DesignThemes Support.
Customer Support is great! They're prompt and very helpful.
Author response
Hi.,
Thank you very much for such a valuable feedback with the 5 star rating and appreciation.
Our entire team works very hard at being the best we can be and ensuring that DesignThemes and our services continue to grow from strength to strength. If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Thanks’ once again for the feedback and we hope that you enjoy the theme and feel that you got value with the purchase. Hope you will purchase more themes from us.
Regards., DesignThemes Support.
Fast and quick service
Author response
Hi.,
Thank you very much for the 5 star rating and appreciation. These kind of good appreciations really help and motivate us to perform well and deliver better service to customers forever.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Thanks’ once again for the feedback and we hope that you enjoy the theme and feel that you got value with the purchase. Hope you will purchase more themes from us.
Regards., DesignThemes Support.
Speedy response from customer support for a code issue I had and on top of that, for the web site I want to create the functionality and Sensei compatibility of this LMS is exactly what I needed.
Author response
Hi.,
Thank you very much for such a valuable feedback with the 5 star rating and appreciation. These kind of good appreciations really help and motivate us to perform well and deliver better service to customers forever.
With pleasure to provide all our customers with the best User Experience possible by using our themes. Our entire team works very hard at being the best we can be and ensuring that DesignThemes and our services continue to grow from strength to strength.
If you found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Thanks’ once again for the feedback and we hope that you enjoy the theme and feel that you got value with the purchase. Hope you will purchase more themes from us.
Regards., DesignThemes Support.
by bkkoh 6 years ago
What a best disign ever!!
Author response
Hi bkkoh.,
Thank you very much, and we thank you for choosing Guru :)
Regards., DesignThemes Support.
sdfg
by RS - Germany 7 years ago
by JV - Spain 7 years ago
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