236 comments found.
Bought this theme back in 2018 , punch in the purchase code today try to use it and it says it’s invalid, what’s the cause ? do I need to buy a new one ?
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://themerex.net/wp/purchase-code/
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Regards.
I purchased this theme a while back and I just began to use it. Everything works fine except for this: Selecting social media icons in “ThemeREX Addons > Socials” doesn’t work. They’re unclickable.
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hello, It is a great template ! Is it possible to use the “Home divided” theme for the Home and “Startup” for the internal articles for example ? And how ? Thanks
Hello,
Thank you for choosing our theme!
Please feel free to assign “Home divided” as a Homepage https://prnt.sc/YCq7eRLotbq0 under Settings > Reading.
Startup page is a regular page created with the help of shortcodes and widgets, while the post structure/layout is different and is built with Gutenberg editor (as it mostly includes text/images). For more information, please create a support ticket at https://themerex.net/support/ Our support team will gladly assist and guide you.
Regards.
How do you put logo in elementor page? I’ve changed the images they don’t appear in homepage, only in posts. And not to talk about that yellowpencil shit. How could you make website with that? Not everyone is coder you… If you don’t respond as soon as possible will leave 1 star.
Hello,
Thank you for contacting us!
Could you please create a support ticket at https://themerex.net/support/ and specify which Elementor homepage you modify? Our Support Department will gladly guide you and provide qualified help.
Regards.
Hello, we have a valid purchase code, but are getting the following error message while activating “Your purchase code is invalid! Theme is not activated!” Our support has ended, but we are hoping for your help anyway. Thank you
Hello,
Thank you for contacting us!
It looks like your theme has been activated successfully. Please let us know if the issue persists.
Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://themerex.net/wp/purchase-code/
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Regards.
Dear Support Team, I am interested in the guest posting feature. Could you please give me more details on how is this achieved? Is it a built in functionality? or are you using a plugin to achieve this? Kind Regards
Hello,
Thank you for your interest in our theme!
The template supports the default WordPress user roles. You may give a user a certain role allowing them to publish posts – https://wordpress.org/support/article/roles-and-capabilities/
To implement guest posting an additional plugin is required. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
Hi! I am a happy customer but still need to change one thing on my website for which I didn’t find a solution in the documentation: The order of the team members. As far as I can see from our team, it is alphabetical by first name. Is there a way to change it? I really need a specific order with the two founders being next to each other. Thanks! Best
Hello,
Thank you for contacting us!
You can order the teams by IDs (191,194,185,190) and use this shortcode https://prnt.sc/BWNHjJWfxH17
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Is the Theme working with WordPress Version 6? Did you tested that?
Hello,
Thank you for contacting us!
Sure. We have updated WordPress to 6.0. No issues were found. So feel free to upgrade the core. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
I can see Elementor logo on here but i cannot see where you wrote that your themes are made with elementor. Do you have demos made with Elementor that can be imported?
Hello,
Thank you for your interest in our theme!
Sure. These homepages are built with Elementor Page Builder and included in the theme:
“Elementor Home Divided” – https://gutentype.ancorathemes.com/home-divided/
“Elementor Homepage” – https://gutentype.ancorathemes.com/elementor-home/
“Food Blog Elementor” – https://gutentype.ancorathemes.com/food/
“Dark Mode (Black)” – https://gutentype.ancorathemes.com/black/
Also, you will be able to create new posts and pages with Elementor without an issue.
Regards.
I have not been able to use certain functions of the Themrex that initially came with the theme. When I purchased the theme, I was allowed to edit certain features which I can no longer edit and it is really delaying my site.
Hello,
Thank you for getting in touch with us!
Could you please update all the bundled plugins and the theme using Themerex Updater plugin included in the package? Feel free to follow these instructions: http://gutentype.ancorathemes.com/doc/#installation_theme_update
If the issue persists, you may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if it can be solved without support renewal.
Regards.
hi , iam trying to contact you i reinstall my wordpress and i need to reactivate purchase code , iam looking for your replay
Hello,
Thank you for contacting us!
Your license key has been reset. You may disconnect the domain under Theme panel > Theme dashboard > General tab – http://gutentype.ancorathemes.com/doc/#domain_disconnection
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi Would you plz to help My story :
I buy the them but now I need to use it in other hosting website because iam not use it any more
Would you please give me the code and stop old code
Bayanzori@gmail.comHello,
Thank you for contacting us!
It looks like you have disconnected the license successfully. Feel free to connect the license to a new domain. In case you experience any difficulties, please submit a support ticket at https://themerex.net/support/. Our support team will be glad to provide qualified assistance. If your support expired, you may use the option “Presales Question” and provide the purсhase code in the message body.
Regards.
I am trying to activate the theme, but it says “the purchase is invalid”. How to fix that?
Hello,
Thank you for contacting us!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – http://gutentype.ancorathemes.com/doc/#domain_disconnection
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Regards.
I have installed a new WordPress on the same domain, but when I try to activate the theme, it says “invalid code”. It doesn’t have to happen every time we install a new WordPress on the same domain. Please reset the license key for me.
The theme license code should be disconnected on the domain before re-installing Wordpress or cleaning the database under Theme Panel > Theme dashboard > General tab
We have manually disconnected the license this time. Please activate the theme again. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Your purchase code is invalid! Theme is not activated! Can you help me?
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab – http://gutentype.ancorathemes.com/doc/#domain_disconnection
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Regards.
Hello!! Is it posible to create 4 columns on masonry view in the post page? Thank you
Hello,
Thank you for contacting us!
Our Customization studio will be happy to help with your request. To get a quote, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
ok thank you
Hello
i have a problem that i cant update the ThemeRex-Updater and the Gutentype Theme to latest version. I have tried already to disconnect and reconnect the licence without success. I have three other licences Gutentype and updating for this 3 other Gutentype Themes works.
I have gutentype child-theme activated on this site
It would be great to help me updating ThemeRex Updater and Gutentype Theme to latest version
Thank you and kind regards Jürgen Hauke
Hello Jürgen Hauke,
Thank you for contacting us!
Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal. Our Team will be happy to help you.
Regards.
How to stop logo from shrinking ? I tried to upload my logo to demo page, but it’s just not as big as the original one, I try to resize and enlarge but still whenever I upload my logo to the theme, it’s not as big as the original one.
Hello,
Thanks for reaching out to us!
Our Tech support team will be glad to assist you with any questions you have. Could you please submit a support ticket at https://themerex.net/support/ ? Thank you!
Regards.
Hi,
your theme seems to have serious bugs: if I set to boxed layout and use gutenberg at pages the content is displayed full width. Please fix asap!
Hello,
Thank you for contacting us!
To investigate the issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
this theme is not seo friendly, is not optimized for speed, the author stuffed it with weird icon fonts!! unusual css sizes, not optimized for AMP…will not work properly with cache plugins… check speed..check css large sizes specially related to icon fonts!!!!!!!!!!!!!!!!!!!!
Hello,
Thank you for contacting us!
If you check our demo website with Gtmetrix speed test, it shows Performance grade B of 83%: https://gtmetrix.com/reports/gutentype.ancorathemes.com/ZdsMYnWm/ Here is the screenshot of Web Vitals Chrome Extension, it shows perfect results too: http://prntscr.com/1r3w0be You can further improve these results by using cashing and other optimization plugins. Website loading time depends on many factors like server response time, image optimization, caching etc. Please provide your website url in the support ticket at https://themerex.net/support. Our Tech support team will point you to the steps on improving your website performance.
Adding AMP plugin may require additional stylesheets to make the AMP version similar to the desktop one. Our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
I cannot activate the theme anymore: your purchase code is invalid is the error when activating – how can I see, if my purchase is registered to another website?
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab – http://gutentype.ancorathemes.com/doc/#domain_disconnection
Regards.
Hi, How about: 1. Better results in Google Page Speed Insights 2. Support Google AMP 3. Full width for iOS Safari?
Hello,
Thank you for your interest in our theme!
I would recommend you Kicker Blog theme https://themeforest.net/item/kicker-multipurpose-blog-magazine-wordpress-theme/29362844 with Gutenberg skin – https://gutenberg.kicker.axiomthemes.com/:
1 – It is super fast. Please check Google Page Speed and GTMetrics results: https://prnt.sc/1nzcbhp, https://gtmetrix.com/reports/gutenberg.kicker.axiomthemes.com/Ero5IZg8/
2 – It uses AMP for Mobile pages fast load
Full-width pages, for example, http://gutentype.ancorathemes.com/traveling/, look good on Safari.
Regards.
