229 comments found.
Is the Theme working with WordPress Version 6? Did you tested that?
Hello,
Thank you for contacting us!
Sure. We have updated WordPress to 6.0. No issues were found. So feel free to upgrade the core. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
I can see Elementor logo on here but i cannot see where you wrote that your themes are made with elementor. Do you have demos made with Elementor that can be imported?
Hello,
Thank you for your interest in our theme!
Sure. These homepages are built with Elementor Page Builder and included in the theme:
“Elementor Home Divided” – https://gutentype.ancorathemes.com/home-divided/
“Elementor Homepage” – https://gutentype.ancorathemes.com/elementor-home/
“Food Blog Elementor” – https://gutentype.ancorathemes.com/food/
“Dark Mode (Black)” – https://gutentype.ancorathemes.com/black/
Also, you will be able to create new posts and pages with Elementor without an issue.
Regards.
I have not been able to use certain functions of the Themrex that initially came with the theme. When I purchased the theme, I was allowed to edit certain features which I can no longer edit and it is really delaying my site.
Hello,
Thank you for getting in touch with us!
Could you please update all the bundled plugins and the theme using Themerex Updater plugin included in the package? Feel free to follow these instructions: http://gutentype.ancorathemes.com/doc/#installation_theme_update
If the issue persists, you may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if it can be solved without support renewal.
Regards.
hi , iam trying to contact you i reinstall my wordpress and i need to reactivate purchase code , iam looking for your replay
Hello,
Thank you for contacting us!
Your license key has been reset. You may disconnect the domain under Theme panel > Theme dashboard > General tab – http://gutentype.ancorathemes.com/doc/#domain_disconnection
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
I am trying to activate the theme, but it says “the purchase is invalid”. How to fix that?
Hello,
Thank you for contacting us!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – http://gutentype.ancorathemes.com/doc/#domain_disconnection
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Regards.
I have installed a new WordPress on the same domain, but when I try to activate the theme, it says “invalid code”. It doesn’t have to happen every time we install a new WordPress on the same domain. Please reset the license key for me.
The theme license code should be disconnected on the domain before re-installing Wordpress or cleaning the database under Theme Panel > Theme dashboard > General tab
We have manually disconnected the license this time. Please activate the theme again. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Your purchase code is invalid! Theme is not activated! Can you help me?
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab – http://gutentype.ancorathemes.com/doc/#domain_disconnection
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Regards.
Hello!! Is it posible to create 4 columns on masonry view in the post page? Thank you
Hello,
Thank you for contacting us!
Our Customization studio will be happy to help with your request. To get a quote, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
ok thank you
Hello
i have a problem that i cant update the ThemeRex-Updater and the Gutentype Theme to latest version. I have tried already to disconnect and reconnect the licence without success. I have three other licences Gutentype and updating for this 3 other Gutentype Themes works.
I have gutentype child-theme activated on this site
It would be great to help me updating ThemeRex Updater and Gutentype Theme to latest version
Thank you and kind regards Jürgen Hauke
Hello Jürgen Hauke,
Thank you for contacting us!
Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal. Our Team will be happy to help you.
Regards.
How to stop logo from shrinking ? I tried to upload my logo to demo page, but it’s just not as big as the original one, I try to resize and enlarge but still whenever I upload my logo to the theme, it’s not as big as the original one.
Hello,
Thanks for reaching out to us!
Our Tech support team will be glad to assist you with any questions you have. Could you please submit a support ticket at https://themerex.net/support/ ? Thank you!
Regards.
Hi,
your theme seems to have serious bugs: if I set to boxed layout and use gutenberg at pages the content is displayed full width. Please fix asap!
Hello,
Thank you for contacting us!
To investigate the issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
this theme is not seo friendly, is not optimized for speed, the author stuffed it with weird icon fonts!! unusual css sizes, not optimized for AMP…will not work properly with cache plugins… check speed..check css large sizes specially related to icon fonts!!!!!!!!!!!!!!!!!!!!
Hello,
Thank you for contacting us!
If you check our demo website with Gtmetrix speed test, it shows Performance grade B of 83%: https://gtmetrix.com/reports/gutentype.ancorathemes.com/ZdsMYnWm/ Here is the screenshot of Web Vitals Chrome Extension, it shows perfect results too: http://prntscr.com/1r3w0be You can further improve these results by using cashing and other optimization plugins. Website loading time depends on many factors like server response time, image optimization, caching etc. Please provide your website url in the support ticket at https://themerex.net/support. Our Tech support team will point you to the steps on improving your website performance.
Adding AMP plugin may require additional stylesheets to make the AMP version similar to the desktop one. Our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
I cannot activate the theme anymore: your purchase code is invalid is the error when activating – how can I see, if my purchase is registered to another website?
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab – http://gutentype.ancorathemes.com/doc/#domain_disconnection
Regards.
Hi, How about: 1. Better results in Google Page Speed Insights 2. Support Google AMP 3. Full width for iOS Safari?
Hello,
Thank you for your interest in our theme!
I would recommend you Kicker Blog theme https://themeforest.net/item/kicker-multipurpose-blog-magazine-wordpress-theme/29362844 with Gutenberg skin – https://gutenberg.kicker.axiomthemes.com/:
1 – It is super fast. Please check Google Page Speed and GTMetrics results: https://prnt.sc/1nzcbhp, https://gtmetrix.com/reports/gutenberg.kicker.axiomthemes.com/Ero5IZg8/
2 – It uses AMP for Mobile pages fast load
Full-width pages, for example, http://gutentype.ancorathemes.com/traveling/, look good on Safari.
Regards.
Hi There,
After I updated a new version of Gutentype, a menu on WordPress customize not working (click on a menu but a submenu is not expansion)
I’ve tried to switch to another theme, a menu on WordPress customize is working normal
Any suggestion to fix it?
see video: https://www.screencast.com/t/gpeSOQ5ji0b6
Hello,
Thank you for contacting us!
The issue is related to the latest WordPress engine update. We recommend installing Classic widgets editor plugin to fix it – https://wordpress.org/plugins/classic-widgets/
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Currently, we are working on a new theme update with the fix included. It will be released in a while.
Regards.
I have purchased the theme and the license does not work and even I tried to contact with the theme support but it also says the “purchase code” is not valid. I need to make the site live in next 24 hours now am stuck with this. Can you take a look and fix this right away for me?
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab.
Regards.
Hi, I just purchased this theme and installed on a fresh WP installation. After activating necessary plugins, everything works fine. However, when I install Visual Composer, it triggers a fatal error on WP. When I delete it, everything goes back to normal. I’ve tried this twice with the same result. Can you confirm if there is some incompactibility with Visual Composer and your theme?
Hello,
Thank you for contacting us!
We cannot guarantee the theme full compatibility with WPBakery page builder, as it is a third-party plugin, and we have not tested it with the theme.
There are 2 page builders used in the template – Gutenberg and Elementor (for “Elementor Homepage”, “Food Elementor”, “Black Elementor” and pre-built header/footer layouts).
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
I forgot to disconnect and now i cant use my license 
The support won’t answer me.
I would buy another license for a second project but if the support doesnt answer me, i consider the insecurity. Can you help and disconnect the domain?
Hello,
Thank you for contacting us!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab.
Regards.
Hi! My support for Yellow Pencil ran out. How can I renew it? I thought it was included in the theme. Already tried to contact you through your support forum, but as my support ticket ran out, it did not work… THANKS!
Hello,
Thank you for contacting us!
Yellow Pencil plugin is included in the package. However, only the direct plugin buyers get 6 months of premium tech support from the plugin author. If you purchased the plugin, you may use the following guide https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support to renew the plugin support.
Regards.
Hello..just reset my site and tried to reactivate theme but getting—Your purchase code is invalid! Theme is not activated! How do i solve this?
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab.
Regards.
When I enter my purchase code to activate my theme, I get the following error: Your purchase code is invalid! Theme is not activated!
This code is coming directly from Themeforest. I can’t submit a support ticket because my support period has expired, but I should still be able to activate my theme. What do I do?
Hello,
Thank you for contacting us!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab.
In case the issue persists, please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification.
Regards.
