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Has this theme been updated to support the newest version of WordPress 5.8 and WooCommerce 5.5.2?
Hi @ QuailAdvertising , For now its not compatible but will be available soon. Thanks
Will you be updating this theme for latest version of wordpress and PHP 7.x? Hosting company won’t support lower versions of PHP for much longer.
Hi @ outsource , New update is being worked on that will be compatible with latest version of wordpress as well as php and will be available soon.
Need Support ?
We’ll do our best to answer your questions and fix issues as soon as possible. While using our theme, if you have any question or query, we are always ready to assist you. We consider every customer as our prime client and provide support on top priority basis as defind in Envato Item Support Policy!
How do I update my theme without losing my theme options? I did a backup of my theme options, updated the theme via FTP and there was no restore there anymore. I need to update but keep the theme options as they are…
Hi @ inikosoft , In order to save theme options you can maintain backup by exporting theme option from settings given in CS Theme options here : https://prnt.sc/i70g40
Hi, is there a possibility to export the current theme options in a file format to be able to store that data somewhere as backup of the theme options. I see there is a backup area in ThemeOptions but it doesnt export a file to be able to back it up. Thanx
Hi @ bonini81 , Export option is not available for now.
Thanx Anna but is the file saved somewhere so i can download it? Thanx
Hi @ bonini81 , Backup is automatically generated and recover via Restore backup button. If you are well aware of code you can dig the code to see whats happening at backend.
Love your Theme! NOT!
The coding is horrible, flexibility is horrible – your slider is simply not usable aso…
But if thats not enough, i can see your support and customercare here in the comments…
Hi @Webdesignal , I really appreciate your little hope about using theme by seeing comments. If you have any issues, Please create a ticket at Chimp Support Portal and provide your url and admin login details. Issue will be seen and sorted there.
Theme customizer doesn’t work. I need just to change color sheme for my client but I’m unable to change anything. I have last version of WP and last Theme version. Thanks
Hi @renato100, Please create a ticket at
and provide your url and login details. Issue will be seen and sorted there after support license renewal.
OMG, $35 for fixing error coused from your side. Last WP version, last theme version, disabled all plugins….No chance!!!
Hi @renato100, Please note that as your theme support has expired so you will need to renew your support to contact Chimp Support.
Hi @renato100, Customizer is working perfect at our end, we will be glad to help you after support renewal as your regular license for support had been expired.
You may contact envato for pricing details, author have no access over it.
No thanks. Please, look at to my profile and count number of purchased items at Envato market. I’m not Rookie
Hi @renato100, Well, Its great you have a list of purchased items and you may worked with all top authors than you must also aware of the fact, that you need to renew your support if it is expired.
You have added text, image and button randomly. Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
Hi @ anjelicadesign. Thank you for your kind interest in one of our theme. Sorry, by default, this option is not available. It can be achieved with a little customization in the code.
I love this theme and created a site for a client in Aug 2015. Only now have they used the Timetable feature but it is not responsive on mobile view?? For example – http://www.westpark.ie/main-studio-timetable/
I know the support is up but is this something small that I am missing?
Hi @ photografitz. Please buy the support for the theme and you ill be assisted to make your menu responsive. Thank you
I cannot get the exact same content of the Live Preview which I think I should have it. I’d like to have same content and the view of it.
I believe the issues are with the theme; sliders, image uploader and home page content style are not working.
If you need my website’s login credentials please let me know.
Looking forward to your prompt assistance.
Hello @hakanduzgunfoto, Keep following your ticket you will be replied shortly. Thank you!
im send ticket but not come back
Hello @hakanduzgunfoto, Please follow your ticket your all issues had been fixed on support. Thank you!
this theme has many spelling errors and errors in the code. support is not very good. if you want to spend money getting the theme re-written by a good developer, then get it. if you want zero problems find another theme.
HI @harpua216, I respect your feedback but apologize i couldn’t find your ticket with your buyer name in system, please be so kind to provide me your ticket# to trace the issue. Thank you!
hi! can help me know what to add to make the slider have arrows? thanks!
minimization? what do you mean ya?
Hi @aio19, Slider with arrows hasn’t be advertised, you can do code customization at your end. Thank you! http://chimpgroup.com/wp-demo/gymguide/
u should have arrows u know
Hi @aio19, Thank you for your suggestion will consider in future theme update. Thank you!
Is there any way to add multiple right sidebars? I would like to be able to choose from different content for different pages.
Currently feature you are asking is not available in theme, you can do customization to achieve functionality as you need
What files do I need to customize in order to have a second sidebar options show up in the Page Layout options for each page?
You need to edit gymguide\include\page_element_functions.php
but he may face some issues as the page builder framework is old one.
Actually, your theme DOES allow for multiple sidebars. You just go in to Dashboard> Appearance > CS Theme Options > Sidebars and you can add another widgetized sidebar
Glade you found what you look for. I was just trying to answer the question you asked above about the name of files. Cheers
Hi, this is my first site, and first purchase ever, and I love it! I just have one problem. I created team members, and divided them in different categories. Now, when I create new page and in Layout section, add page element “team”, and select certain category, it shows all team members instead only those in that category. How to fix this?
You have been replied against your ticket number 213436. Please keep in touch with support to get it resolved.
Hi I really love this theme and was thinking about purchasing it, but i was just curious if it is compatible or works with third party software such as mindbody?
Hi@hills146 : Thank you for your interest in one of our theme, Our theme supports any third party plugin which has build on following all wordpress standards. However,I am not able to recommend any specific third party plugin compatibility without testing. Thank you
Hi So I ended up purchasing the theme and love it. There is just one thing that doesn’t seem to be working. In safari only the drop down menus do not work. they are fine in chrome, but nothing comes down when in safari.
Oh and it’s working perfectly with my third party software!
Hi @ hills146. Thank you for your kind words, feedback and appreciation. I am glade to see things good at your end all over.
Do you have any insight on the drop down issue? Also no matter what color i change the footer to it stays black.
Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
Will do thank you!
Has anyone using this theme managed to change the Weekly Newsletter text in the sub-footer – support can’t fix it.
Hi@voutsource : Thank you for your interest in one of our theme,
Feature you asking is not included in our theme default functionality.
support does not include any services that modify or extend the item beyond the original features, style and functionality advertised on the item page. As our support does not offer customization at this point, this is why you have been advised to enlist a developer’s help.
You need to edit on below given path;
Thanks, I have made those changes but I was hoping somebody else had found a solution.
Ok, good luck with your customization. So far,I am not aware of any one specifically made these changes. otherwise I would have informed you.Thank you
This theme is powered by wordpress?
Hai @ kulakz. Thank you for your interest in one of our theme. Yes, it is a wordpress theme.
Hi there, can you please let me know how I can change the Slider’s Fading Speed? At the moment it takes less than a second to fade out and in with the new slide, I would like to have a smoother transition. I do not mean the duration for each slide stays visible (Which can be changed from Appearance > Theme Options > Slider Settings).
Hi@mikkuslice : Thank you for your interest in one of our theme, For fad in and out settings Please find below mentioned file and change it as per your own needs..
By default functionality you can do setting of slider by given slider settings option in CS Theme Options. Thank you
Hello! I am having a few issues. When I click on a class in the slider on the home page my site take me to a “page cannot be found” error message whereas in the demo, when you click on the class, it takes you to a page with that class details. How can I fix this? Also, I do not have a sidebar manager and cannot use any of the side bar features? Please help!
Hi@crossfitapocalypse : Thank you for your purchase & interest in one of our theme,
Please create a ticket to our support system , write in detail about your issue with screen shot. Along your WP-admin site and FTP credentials. Your issue will be diagnosed and resolved. Thank you
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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