938 comments found.
Hi there, i bought your theme about two years ago and now client wants to start a shop using woocommerce. I saw the tutorial video where i should use “dummy shop content import” and my question is – will this step overwrite all previous web settings (css etc.) or it is related just to shop content and it won’t affect whole website? Thanks, Alex
Hi,
Support for all our items is conducted through our Support Forum.
Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Well, i can’t create new topic as my support is expired. it is a simple question – do i need to create new topic?
We’re providing support only via our support system, so you will need to renew your support period to get assistance on that.
Hey guys, i do not need any support, I just asked you simple question – will step “import dummy shop content” overwrite all previous web settings (css etc.) or it is related just to shop content and it won’t affect whole website?
There shouldn’t be any issues, but to give you certain answer we will need to check your WP, theme and WooCommerce version. In this case please contact us using mentioned support system. Thank you!
Hello. can I update to wp 6.4.x? it works? thanks
Hello,
Yes, theme is compatible with WP 6.4.x.
Can I use elementor page builder here?
Theme is including WPBakery Page Builder and has components prepared for it, so we recommend to use it. Elementor is not included but should work with GymBase as with any other theme.
Will you still update the theme in the future?
Yes, theme will be still regularly updated and supported in the future.
Ok. Last Update was in October. That’s a little long i guess. Otherwise i already had bought the theme because the designs are very good …
Also another question: Is the demo main page built with wp bakery?
In some periods theme gets updates more often in some less. Anyway at least once for a few months you can expect new version. Yes, main demo page has been prepared with WPBakery and you can import it after theme installation.
Thank you
hi, with included time table plugin is there an option for booking appointments by the users
Hi,
Included timetable functionality is not including booking option. If you would like to have bookings functionality, you will need to install Timetable plugin separately: https://codecanyon.net/item/timetable-responsive-schedule-for-wordpress/7010836
Can you update this: Your theme (GymBase) contains outdated copies of some WooCommerce template files
Yes, WooCommerce files will be updated with next theme version.
I’ve paid for support, I’m in the Support Forum, how do I create a ticket? I don’t want to look at the support forum, I want direct dialog with support, how do I do that?
There is ‘Create Topic’ button available: https://support.quanticalabs.com/wp-content/uploads/2018/07/support-forum-new-topic.png Direct link to create topic under GymBase category: https://support.quanticalabs.com/forum/create_topic/52/gymbase-wordpress-theme
My contact page is open on desktop but it doesn’t work on smartphone. The page is https://alisdojang.co.uk/contact-us/
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
My agency is trying to update my clients website, they have version 12.1, the updates are breaking every time we try. Is there anything we need to know to update to the current theme? Please advise.
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hi, how can i change colors of body mass calculator? I changed the green color to my color but only this element ignores it. Thanky you. Alex
Hi,
Please check our reply on support forum and continue there in case of further questions.
Hi, after purchase i have found out that mobile menu is not sticky, which is really dissapointing. Is there any option how to change position of mobile header container (to sticky or fixed)? Thanks, Alex
Hi,
Support for all our items is conducted through our Support Forum.
Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hi. Does your theme include child theme? Thank you, ALex
Hi,
Yes, child theme is included in the package.
Hello, theme options not working with WordPress 5.9. What’s wrong with this theme?
Hello,
Theme options works well on our end with WP5.9. Please create new topic on our Support Forum and our team will check what could be wrong on your end.
Hi,
Is it possible to have a different menu at every page?
Hi,
By default theme is not including such a functionality but you can install plugin which will allow you to do that.
Hi there, I am wondering if the theme has a feature to organize the planification of my customers, it is very useful in order to follow the customer achievement.
Hi,
Theme is not including any additional functionality for organizing customers, you will need to use some plugin for that purpose additionally.
I am trying to add my google maps but its proving to be difficult any help please?
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
The timetables classes link structure still acts like the classes are displayed in the deprecated anchor structure – with a ”#” in it.
Embedded via WPB timetable module (pages or single class) the link is “https://yourpageurl.com/#classname”.
This happens in timetable.php on l. 193 – deleting the ”#” works but changing the core can’t be the solution.
Too, if you customize the slug in backend via “classes” > “permalink”, the timetable link still says “classes” instead of “customclassesslug”, but redirects/leads to “customclassesslug”.
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
hi, I tried to set a new password, but didn’t get any mail for it, pls help! Thx
Hi,
We already set new password for you on 8th September 2020, please check your mailbox and search for email from us.
Is the membership and training schedule booking function are available in this latest version?
Booking functionality is not included with theme timetable/schedule. If you would like to use this functionality, please check our Timetable plugin.
Hello, I bought this theme in 2017. I wanted to transfer it from site A to site B. But I have the 2017 file and there are bugs in the installation, all the plugins do not install and impossible to do the action “DUMMY CONTENT IMPORT”. Having made several websites, I can no longer find my purchase to download the latest update. How can I do ? Thank you. Nicolas
Hello,
You can’t use the same theme for 2 websites, you need to purchase separate license for your other site.
en fact i change theme from my site A to my site B. But it’s ok now thx
