76 comments found.
Hello we have purchsed a theme and it is not used for some months but now i have installed the theme but the purchase code is showing as invalid please reply me.
Hello,
Thank you for contacting us!
Our Tech support team will gladly assist you. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
I have a pre-sale question…. Which plugins am I going to have to purchase in order to get updates? I see Elementor (Which I assume I’ll need to buy the pro version), but I also see Slider Revolution and Essential Grid, which are typically paid plugins. Will I need to purchase those in order to get future updates?
Hello,
Thank you for your interest in our theme!
The theme is built with the free version of the Elementor plugin, there’s no need to purchase PRO version (unless you want to enable advanced settings of the plugin, but it’s optional).
Slider Revolution and Essential Grid are bundled with the theme, you don’t have to purchase them. However, please note that bundled plugins do not include a license key. You may check this link for more information about bundled plugins – https://themerex.net/wp/bundled-plugins-license-activation-questions/
The theme is also bundled with Free Give – Donation plugin, you can extend the power and functionality of Give by using Add-ons, but they should be purchased separately.
Regards.
Hi, purchased. Trying to add link on the top far right GIVE button on the top menu on the home page only. Where is the section to change that???
Hello,
Thank you for choosing our theme!
Could you please contact Our Technical Support Department at https://themerex.net/support/ and specify your question? Any links and screenshots would be much appreciated. The Team will be happy to assist you with your request.
Thank you.
Submitted ticket.
I have had your theme installed for a few years and have repeated issues with the newer versions of Elementor. I have the updated version of the theme, and PHP, but when I update Elementor it takes the site down. Please advise how to fix.
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hello, I need to clarify a couple of points before buying. 1.- how do live videos work? 2.- Where are donations received? paypal?
Hello,
Thank you for your interest in our theme!
1 – It sounds like a fantastic idea, but we do not have such a feature. To have it implemented an additional plugin is required. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
2 – The package includes GiveWP plugin https://hallelujah.axiomthemes.com/give/ which comes with the following payment gateways: Stripe (Free), PayPal Standard, Test Donations, and Offline Donations. For more information, please check https://givewp.com/documentation/core/payment-gateways/
Regards.
which live video plugin is compatible with your theme?
Please don’t hesitate to reach out to our Customization studio through https://themerex.net/support/ (choose the “Get a free quote” category). They will be more than happy to assist you in finding a suitable live video plugin.
Regards.
I’m trying to activate my theme but the supplied code will not work. Says it is invalid. I tried to create a support ticket but it says I need to pay for tech support. I tried sending a message through your website and it had an error and would not send.
Hello,
Thank you for reaching out to us!
The error when activating the theme means that you have reached the amount of 5 activations for your license key. We have manually dropped this limit. You have another 2 tries now. Feel free to activate the theme.
Your support has expired. In case you have any further questions on the theme activation, please submit a ticket using option “Pre-sales question” at https://themerex.net/support. This does not require support renewal. Thank you!
Regards.
Is there a way to un-register? A lot of times I’ve just been testing things out and then deleting the wordpress folder and starting new over and over again.
We are planning to add ‘Disconnect domain’ feature in future. For now, feel free to contact us regarding this matter using option “Pre-sales question” at https://themerex.net/support It does not require support renewal.
Regards.
Is this theme compatible with Elementor Pro for customizations?
How to change the url “sermons” for another custom url? and additional that the other sermons/”categories”/ appear in the url?
Hello,
Thank you for getting in touch with us!
Unfortunately, our support assistance is provided via support tickets only. Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Regards.
How do I disable the plugin services?
Hello,
Thanks for reaching out to us!
You can easily disable the services cpt in the admin panel with one click under Theme panel > Theme options > Plugin settings – https://prnt.sc/22voFaKyWFje
Technical questions about the item’s built-in features and functionality are available for a valid support period only. Moving forward, please renew your support – https://themeforest.net/page/item_support_policy
Thank you for understanding!
How to change the url “services” for another custom url?
Hello,
Thank you for contacting us!
You can change services slug in the cpt.php file from wp-content\plugins\trx_addons\components\cpt folder. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi. How do i change the banner for the page titles on each page?
i changed the banner header image in theme options, page customization however it is still displaying the default image
Hello,
Thank you for contacting us!
In Theme Options you can assign a different header/footer style, widgets set, body style, as well as many other options for each individual page.
These settings are applied to the page you are editing, and will overwrite the global settings specified in the Customizer.
Our Tech support team will be glad to assist you with any issues. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi. So I already made those changes in the theme options page and I also uploaded custom banner images but i am still getting the same banner image. Can you look into it please?
Sure. Could you please submit a ticket at https://support.themerex.net/ and give us a link and temp access to your site, so we could take a look? Our support will handle this as soon as possible.
Regards.
I discovered that once I activate Elementor builder with the Halleluyah theme, the website and the wordpress dashboard will not load up.
Before I purchased the theme, I checked to confirm, that its compactible with Elementor, Now I am having the issue.
I need a quick response on this.
Hello,
Thanks for reaching out to us!
Your support ticket has been replied. Could you please check it at https://support.themerex.net/ticket/73899?
Regards.
I am getting error trying to install demo data, I need help on this fast.
Hello,
Thank you for contacting us!
Any difficulties with the demo data import are usually connected with the server configurations. They should meet the theme requirements. Could you please submit a ticket at https://support.themerex.net/ and give us a link and temp access to your site, so we could take a look? Our support will handle this as soon as possible.
Regards.
Hello I have submitted with TICKET #73749, no response yet, I need this fixed as soon as possible.
Your ticket has been updated with a solution. Please review it at https://support.themerex.net/ticket/73749
Regards.
Hi. For the sermons I want to change the icons for the video, PDF and audio. I’ve been looking through the documentation but maybe missed it. For whatever reasons the designers used a Headphones icon to denote a video link, a generic link icon to indicate a Document and a volume icon to indicate audio. I want something a bit more on the nose. Thanks.
Hello,
Thanks for reaching out to us!
You can expand the list of available icons by adding new ones. Please check http://hallelujah.axiomthemes.com/doc/#sources_and_credits Feel free to submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Regards.
Great, thanks so much.
i have’t homepage and demos and how can i get Theme purchase key is’t different from Theme purchase code ???
Hello,
Thank you for choosing our theme!
Our theme includes a simple One-click demo data installation, which allows your site to look exactly as on the theme demo. Please log into your ThemeForest account and navigate to “Downloads” tab. Find the theme and download the package and check the guide – http://hallelujah.axiomthemes.com/doc/#installation_theme_installation
To find the purchase code just follow the link – https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code)
Once you purchase a theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme-related questions you might have.
Regards.
yes i do it exactly like guide http://elamalive.org/
Could you please submit a ticket at https://support.themerex.net/ and give us a link and temp access to your site, so we could take a look? Our support will handle this as soon as possible.
Regards.
For all of my posts they are showing how long ago the post was created and not the actual post date. How do I correct this. The sermons are showing fine with the actual sermon date. Please advise ASAP. Thanks
Hello,
Thank you for getting in touch with us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hello everyone. Please, how to adapt the home-5, without the default page loading
How to change de default home page to another one please ?
Hello,
Thank you for choosing our theme!
In case you mean the page preloader, it can be easily hidden under Theme Panel > ThemeREX Addons > General – https://prnt.sc/wQH_jN_iIOYA
To change the homepage (front page) please navigate to Settings > Reading section – https://prnt.sc/xU-aTH4OM3Kn
In case you have additional questions or experience any difficulties with theme customization, please submit a support ticket at https://themerex.net/support/. Our support team will be glad to provide qualified assistance.
Regards.
Thank you for your help.
You need to update this theme to the current version of it’s plugins. This theme is getting left in the dust.
Hello,
Thank you for contacting us!
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: http://hallelujah.axiomthemes.com/doc/#installation_theme_update
Regards.
I just purchased this theme – unfortunately, I am finding that the ThemeRex Addon and Elementor are not working – causing the theme to be unusable. I’ve submit a request for assistance, no reply. Hopefully someone can contact me soon about a fix for this?
Hello,
Thank you for contacting us!
Your issue has been resolved. Our Tech support team will be glad to assist you with any questions you have. Just submit a support ticket at https://themerex.net/support/. Thank you!
Regards.
Fatal error: Uncaught Error: Class ‘TRX_Addons_Elementor_Widget’ not found in /home/adrisese/kopparlundens.se/wp-content/plugins/trx_addons/components/api/elementor/elementor.php:1534 Stack trace: #0
Whu is this happend now ? does the theme not support new wordpress versions ?
Looks like the same problem with elementor as other ones here, but my support went out, can i get help to fix this ?
Hello,
Thank you for contacting us!
Our Tech support team will gladly offer you a quick fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
But my pruchase is older than 6 months so is it possible to submit a ticket ?
Yes, it is possible to submit Pre-sales ticket at https://themerex.net/support without purchase code verification – https://prnt.sc/1xg2ysZ1uPci
Regards.
